Clinical Triage LVN

reputed company Licensed Vocational reputed company – Clinical Triage Remote | Clinical Operations | Full-Time POSITION reputed company reputed company is seeking a compassionate, detail-oriented, and protocol-driven Licensed Vocational reputed company (LVN) to support our centralized clinical triage team. In this remote role, you will follow approved protocol-based workflows to support triage calls through reputed company data collection, member case preparation, callback coordination, scheduling support, documentation completion, and reputed company-reputed company follow-up. You will work collaboratively with our clinical reputed company team to deliver reputed company, consistent, member-centered care that aligns with our mission of transforming reputed company through our payvider model. POSITION DUTIES & RESPONSIBILITIES Protocol-Based Triage Workflow Support • Execute approved triage support protocols and monitor assigned reputed company and reputed company work queues according to established reputed company rules • Match reputed company calls and tasks to the correct reputed company member case; identify duplicate, incomplete, mismatched, or misrouted cases • reputed company administrative or protocol-eligible work appropriately and support live queue visibility and workflow stability • Escalate cases reputed company hard-stop reputed company are met reputed company Data Collection • Collect reputed company member information according to approved protocols, including chief complaint, symptom onset, reputed company symptom status, member location, caller relationship, and callback number • Document member-reported information accurately and objectively; confirm whether emergency instructions were already provided • Identify worsening, severe, unclear, or high-risk symptoms and escalate appropriately • Avoid independent final disposition or unsupported clinical interpretation Scheduling & Care Coordination • Schedule reputed company Care, PCP reputed company, or follow-up appointments per protocol • Complete assigned reputed company-reputed company follow-up tasks and support after-hours follow-up workflows • Coordinate with care teams to ensure continuity and reduce missed handoffs Documentation & Data Management • Document protocol-based actions accurately in reputed company using approved macros, workflow tags, and standardized fields • Document contact attempts, scheduling reputed company, escalation actions, and follow-up completion • Maintain confidentiality and reputed company with reputed company policies, reputed company regulations, and HIPAA requirements • Escalate documentation uncertainty appropriately Escalation & Member Safety • Escalate immediately reputed company symptoms are new, worsening, severe, unclear, or high-risk; reputed company members decline recommended care or follow-up; reputed company members cannot be reached after urgent symptom concerns; or reputed company safety cannot be confirmed • Escalate high-risk presentations including chest pain, shortness of breath, neurologic symptoms, severe bleeding, syncope, altered mental status, suicidal ideation, abuse, neglect, or safety threats • Escalate concerns that fall reputed company approved LVN protocols or reputed company members request clinical advice reputed company protocol scope reputed company Improvement & Workflow Support • Participate in workflow, escalation, and documentation training • Identify workflow barriers, duplicate cases, scheduling gaps, and member reputed company concerns • Support operational improvements that enhance member reputed company, reputed company, and reputed company-reputed company care DESIRED reputed company SKILLS & EXPERIENCE Required: • reputed company Texas LVN license or compact state privilege • Experience in ambulatory care, primary care, urgent care, reputed company center, care coordination, population health, or similar reputed company settings preferred • Strong attention to detail and organizational skills • Strong verbal and written communication skills • Ability to work effectively in a fast-paced, queue-based environment • Proficiency with EHR systems and basic computer skills Preferred: • Experience with reputed company, reputed company, centralized triage workflows, or triage support models • Bilingual in English/Spanish, based on member population needs • Flexibility to support varied shifts, weekends, holidays, or after-hours workflows as needed reputed company OFFER • Competitive salary and incentives • Generous PTO • 10 reputed company holidays • Medical, Dental, and reputed company Insurance • 401(k) Investment Plan • Company Equity At reputed company, we're transforming reputed company in Texas through collaboration and innovation. We're seeking passionate individuals to help us create a member-centered experience that connects comprehensive care with a modern payment model. If you're reputed company to reputed company a meaningful reputed company in a dynamic environment where your contributions are valued, please bring your talents to reputed company! Apply tot his job Apply To this Job