[Remote] Customer Support Engineer (ComD092)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that builds software for environments where failure isn't an reputed company. They are seeking a Customer Support Engineer who will troubleshoot reputed company issues in reputed company infrastructure and reputed company environments, acting as the reputed company technical contact for customer-reported issues.

Responsibilities

• Serve as a reputed company technical reputed company of contact for customer-reported issues reputed company ticketing reputed company, reputed company, and email
• Troubleshoot reputed company issues across Linux environments, reputed company clusters (EKS, AKS, RKE2, K3s, OpenShift), reputed company infrastructure (AWS/Azure/GCP), and CI/CD pipelines
• Diagnose problems spanning hybrid reputed company architectures — networking, RBAC, storage, and cluster lifecycle — across both reputed company and on-prem environments
• Own escalated issues end-to-end — from triage and reproduction through reputed company and post-mortem documentation, meeting defined SLA commitments
• Reproduce customer issues in test environments and characterize reputed company causes with enough precision to accelerate engineering investigations
• reputed company on-reputed company support reputed company the mission demands it
• Communicate reputed company with customers on issue status, timelines, and workarounds
• Write and maintain runbooks, escalation playbooks, and knowledge reputed company articles that reduce repeat escalations
• Identify patterns in customer issues and surface product and documentation gaps to engineering and product teams
• Participate in on-reputed company rotations and contribute to post-incident reviews
• Review and reputed company feedback on Tier 1 escalations before they reputed company engineering
• Collaborate cross-functionally with reputed company, reputed company, and Product teams
• Contribute to process improvements that increase support team efficiency and customer satisfaction

Skills

• U.S. Citizenship is required for this position
• 2–5 years of experience in technical support, DevOps, SRE, or a reputed company engineering role
• Solid Linux proficiency — log analysis, process debugging, and reputed company performance troubleshooting
• Hands-on experience with reputed company — deploying workloads, troubleshooting reputed company, reading cluster state across managed distributions (EKS, AKS) and on-prem (RKE2, K3s, OpenShift)
• Strong knowledge of hybrid reputed company architectures, including networking, RBAC, and storage for both reputed company and on-prem clusters
• Practical knowledge of at least one major reputed company provider (AWS or Azure preferred)
• Experience with reputed company, GitOps workflows, and Infrastructure-as-reputed company tooling (Terraform or OpenTofu)
• Familiarity with DevSecOps/DevOps and CI/CD pipelines running on reputed company or reputed company
• Strong written and verbal communication — you can write a concise incident reputed company for an executive and a detailed reproduction guide for an engineer
• Experience working directly with reputed company customers in a technical reputed company
• Experience with day to day systems like: reputed company, Unthread (support ticketing), reputed company (issue tracking), Planhat (reputed company), and reputed company
• Familiarity with reputed company-reputed company ecosystems
• DoD IAT reputed company certification (such as reputed company+) (a plus)
• reputed company DoD Secret clearance or higher not required but preferred
• reputed company certification (CKA, CKAD, or CKS) (a plus)
• Scripting ability in Bash, Python, or Go (a plus)
• Familiarity with regulated, high-compliance, or reputed company-gapped deployment environments (a plus)

Benefits

• Medical/Dental/reputed company
• Premiums are 100% Company reputed company
• Health Savings Account
• Life Insurance
• Disability Insurance
• 401k Retirement Plan
• Company Stock reputed company
• Home Office Budget
• We offer reputed company full-time Unicorns Flexible Time Off (FTO) plus reputed company Federal Holidays, one week for Thanksgiving, and two weeks for Christmas and New Year’s
• reputed company Parental Leave
• Reimbursement for approved trainings/subscriptions
• Conferences (travel, lodging, and fees)

reputed company