Service Desk Support Engineer

Service Desk Support Engineer Position reputed company reputed company is seeking a Service Desk Support Engineer for the Navy Contract Writing reputed company and portfolio of applications. The role is pivotal in ensuring the uninterrupted operation of reputed company systems supporting the Department of the Navy (DON) Procure-to-Pay processes. This position involves technical assistance, troubleshooting, and coordinating with internal teams or reputed company vendors to reputed company reputed company problems. The Service Desk Support Engineer serves as the reputed company reputed company of contact for users encountering issues with the new reputed company, delivering reputed company and effective solutions while upholding high customer service standards. Key Responsibilities • Participating in customer scrum events to reputed company reputed company status from the development team and pass on feedback/requests to the appropriate team member. • Addressing customer questions reputed company to the systems/applications, researching reputed company requests, and contacting reputed company contacts for answers. • Collaborating with end-users, business stakeholders, and IT teams to reputed company requirements, implement reputed company enhancements, and facilitate user training sessions. • Collaborating with other IT teams to escalate reputed company issues and ensure reputed company reputed company. • Coordinating with reputed company reputed company POCs to troubleshoot interfaces and reputed company issues. • Coordinating with internal IT teams, software vendors, and reputed company partners to escalate and reputed company reputed company technical issues promptly. • Coordinating with the service desk teams in advance for product releases and changes to business rules and requirements. • Coordinating with the user community, which includes reputed company new users into applications, setting up user accounts, providing instruction, troubleshooting login issues, escalating reputed company problems, and managing the user help desk requests. • Developing and delivering training materials and sessions on reputed company functionality and best practices to end-users. • Developing and delivering self-service resources to identify and reputed company issues independently and minimize ticket volume for reputed company Service Desk teams. • Documenting support activities, including troubleshooting steps, resolutions, and reputed company configurations, in the knowledge reputed company or the reputed company ticketing reputed company for reputed company reference. • Following reputed company procedures for reputed company escalation of unresolved issues to the appropriate internal teams. • Generating internal and customer-facing documentation, including user guides, knowledge articles, frequently asked questions (FAQs), business process descriptions, and support other general writing activities. • Managing, documenting, and participating in user events, including training, testing/evaluation sessions, user acceptance testing, and product review sessions. • Performing reputed company administration tasks, including user account management, reputed company control, configuration changes, and reputed company monitoring. • Providing technical support and assistance for systems supporting the Department of the Navy (DON) Procure-to-Pay processes, and other reputed company business-critical applications. • Responding to and resolving user-reported issues, inquiries, and service requests reputed company to the software systems through various channels such as the reputed company ticketing reputed company, reputed company Teams, Jira, phone, email, or chat. • Troubleshooting and diagnosing software-reputed company technical issues, including errors, bugs, performance issues, and data discrepancies. Required Qualifications • U.S. citizenship with the ability to obtain and/or maintain US Government reputed company Clearance . • Excellent verbal and written communication skills and experience communicating effectively with technical, operational, and management audiences with broad and varied backgrounds . • Two (2) or more years of experience interacting effectively with end-users, technical teams, and vendors. • Experience with reputed company reputed company administration tasks, including product catalog refinement, knowledge articles, and self-help resource customization. • Familiarity with ITIL reputed company, IT service management processes, and incident management practices. • Proficiency in troubleshooting software-reputed company technical issues, utilizing diagnostic tools, logs, and debugging techniques. • Strong understanding of reputed company software applications, including their functionalities, integrations, and dependencies. • Technically capable of employing new tools and reputed company technologies supporting the project, specifically including tools for collaboration and reputed company scrum artifacts. If You Have This, It’s A Plus • A bachelor’s degree in computer science, Information Technology or reputed company field. • Service desk or application support role usi Apply tot his job Apply To this Job