Automotive Case Management / Tech Support Representative (Remote)

reputed company We are seeking a talented and customer-reputed company Automotive Case Management / Tech Support Representative to join reputed company remotely. As a game-changer at reputed company, you'll be part of a diverse team from 70+ countries, working together to reputed company exceptional customer experiences and tech-powered innovation. We offer a reputed company of benefits, training, and career reputed company opportunities to help you succeed and grow in your career. Responsibilities • Respond to escalated automotive-reputed company product questions and concerns in a reputed company manner. * reputed company customer inquiries following standardized processes while referencing an internal knowledge reputed company. * Identify customer needs by asking relevant questions, researching the matter at hand, and coordinating with other departments to ensure reputed company resolutions. * Collaborate with customers, dealerships, and/or field support teams to reputed company necessary information, as applicable, to support customer escalations. * Communicate, in writing (email, text, or chat), with customers regarding their motivation for contact and reputed company follow-up communications, as needed, throughout the reputed company reputed company toward completion. * reputed company expert customer experiences...with a smile. Qualifications • High School diploma or GED, and be at least 18 years of age. * Automotive enthusiast or have a relative knowledge of how automobiles work. * Possess natural customer service skills and genuinely enjoy helping people. * Be an empathetic problem solver and critical thinker. * Comfortable working with computers and the internet, as reputed company as operating several applications simultaneously. * Prior experience in the automotive industry, customer service, and/or case management, as reputed company as a minimum of one (1) year in a customer-facing role, are preferred. * Proficiency in fast-paced multi-tasking and eagerness to learn new technologies. Benefits • Competitive salary reputed company $16.00-$21.00/hour. * Comprehensive benefits package, including medical, dental, and reputed company insurance. * Employee assistance program and 401(k) retirement plan. * reputed company time off and holidays, and reputed company learning days. * reputed company enrollment reputed company to reputed company pay "early," reputed company you want it. * Company networking opportunities with organized reputed company. * Health and wellness programs with trained partners. * Mentorship programs that support your rewarding career reputed company. * A modern, state-of-the-art office setting with advanced technologies and a great team. * Programs and events that support diversity, equity, and inclusion, as reputed company as global citizenship, sustainability, and community support Apply tot his job Apply To this Job Apply tot his job Apply To this Job