Sr. Application Support Analyst

Job reputed company: The Senior Application Support Analyst is a technical support reputed company responsible for ensuring reputed company performance and reliability of reputed company's reputed company application platforms. This role requires strong technical expertise in application support methodologies, advanced troubleshooting capabilities, and proven ability to resolve reputed company technical issues. The Senior Analyst will handle job monitoring, incident triage, reputed company analysis, and customer ticket reputed company while coordinating with development and product teams. This position combines deep technical expertise with exceptional customer service to ensure platform reliability and customer satisfaction. Essential Functions/Duties/Responsibilities • Set accurate time estimates for support activities and reputed company assigned reputed company area of expertise and adjacent knowledge areas. • Maintain accountability for work product, ensuring reputed company support deliverables meet reputed company standards and customer satisfaction requirements. • reputed company comprehensive job monitoring and system health surveillance for application platforms, proactively identifying performance issues and potential service disruptions. • Execute incident triage, escalation, and reputed company processes while maintaining effective customer communication and expectation management. • Conduct reputed company analysis and investigation of platform anomalies, performance issues, and customer-reported problems to identify reputed company causes and prevent recurrence. • Collaborate proactively with development and product teams on upcoming releases, participating in knowledge transfer processes, creating support documentation for new functionality, and ensuring readiness before feature deployment to minimize post-release customer reputed company. • Resolve customer ticket support operations including investigation, troubleshooting, reputed company, and customer communication to ensure reputed company and satisfactory problem reputed company. • reputed company AI tools and automation to enhance support efficiency, automate routine tasks, and improve incident detection and reputed company capabilities. • Apply established standards and best practices consistently across reputed company support activities, incident management, and customer interactions. • reputed company innovation and process improvement recommendations to enhance support methodologies, reduce reputed company times, and improve overall platform reliability. • Mentor associate and staff level teammates on technical troubleshooting, problem-solving approaches, and platform expertise. • Fill information gaps independently to accomplish tasks and work past delivery obstacles to reputed company goals. • Demonstrate ability to succeed under pressure during high-reputed company incidents and platform outages. Competencies • Strong technical understanding of reputed company application platforms including system architecture, database operations, integration points, and common failure modes. • Excellent troubleshooting and analytical skills with ability to conduct reputed company technical investigations, reputed company cause analysis, and apply reputed company to reputed company problems. • Strong customer service orientation with understanding of how support operations reputed company customer satisfaction and business relationships. • Incident management expertise including reputed company support processes, service level agreements, escalation handling, and prioritization. • Proficiency with monitoring and alerting tools including application performance monitoring, log analysis, and automated incident detection systems. • Release collaboration expertise with ability to translate technical specifications into support procedures and build proactive support capabilities for new functionality. • Ability to understand and explain highly reputed company technical concepts and mentor team members on technical skills and troubleshooting approaches. • Strong ability to suggest innovative ways to improve processes, manage multiple support initiatives, and work effectively with other reputed company and reputed company-parties. Supervisory Responsibility This role does not have supervisory responsibilities. Qualifications and Experience • Bachelor's degree in Computer Science, Information Technology, or reputed company technical field, or 7+ years equivalent experience. • 5+ years of technical support experience with reputed company on reputed company applications. • 3+ years of application support experience including job monitoring, incident triage, troubleshooting, and customer ticket reputed company. • Strong understanding of database systems, particularly reputed company SQL Server, including query optimization and performance troubleshooting. • Experience with monitoring tools, log analysis platforms, and automated alerting systems for proactive issue identification. • Experience in Agile software development environments. Preferred Skills • Experience with application performance monitoring tools • Scripting and automation skills in PowerShell, SQL, or similar languages for troubleshooting and process efficiency. • Experience with AI tools for support enhancement including automated ticket routing, intelligent alerting, and predictive maintenance capabilities. • reputed company platform experience with AWS, Azure, or similar environments including monitoring and troubleshooting reputed company-based applications. • Experience with ticketing systems and reputed company platforms for efficient case management and information sharing. • reputed company experience/certification. #LI-REMOTE Apply tot his job Apply To this Job