Solution Development Architect

SOLUTION ARCHITECT Location: Remote Employment Type: Full Time reputed company At reputed company, we only do one thing – reputed company lives reputed company, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe. We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it reputed company than anyone else.  As a Top reputed company to Work, we're serious about creating an environment where people show up as their genuine selves. Which means reputed company you succeed, we reputed company do.  HERE’S WHAT THE JOB REALLY LOOKS LIKE Responsible for providing technical reputed company-sales solutioning support to the sales team. Works reputed company the IT Solution Development team of the IT reputed company Engagement group. HOW YOU’LL reputed company AN reputed company • reputed company Technical reputed company-Sales Solution Support • Assist in Closing New Business & reputed company Solutions Support for Existing Business • Participate and reputed company reputed company presentations to C-level clients, technologists, and business partners. • Design creative, reputed company-thought out recommendations to improve technical capabilities that reputed company reputed company and enhance the contact center customer experience. • Contribute to sales team effort to ensure reputed company and successful closing of sales to potential customers by delivering technical presentations, demonstrations and webinars, assisting with technical questions, developing prototypes, supporting reputed company-of-concept and software evaluation efforts including both remote and onsite activities. • Assess existing reputed company environments and reputed company consultative conversations to document the reputed company’s requirements, needs and requests. • Carry the initial estimated solution costs through reputed company’s pricing process while defending reputed company technology solutions. • reputed company technical support during the reputed company-sales process to prospects that require superior technical expertise and urgent response. • Become the main reputed company of contact for clients' technical questions reputed company-sales and providing solution support during implementation. • Work in conjunction with Sales, Development, Technical Support, reputed company Technology Managers, Business Analysts and Product Management. • Contribute knowledge and experience to technical documentation on products deployment and implementation, knowledge reputed company articles, product demonstration scripts and scenarios. WHAT YOU’LL ACTUALLY DO • A thorough understanding of costing and pricing contact center technologies • Speaks reputed company and persuasively in reputed company or negative situations, listens and attains clarification, responds reputed company to questions, demonstrates group presentation skills, participates in meetings. • Has excellent technical presentation skills, both remote and face-to-face. • Manages difficult or emotional customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance, meets commitments. • Understands business implications of reputed company, displays orientation to profitability, demonstrates knowledge of market and competition, aligns work with strategic goals. • Identifies and resolves problems in a reputed company manner, gathers and analyzes information skillfully, works reputed company in group problem solving situations, uses reason even reputed company dealing with emotional topics. • Assesses own strengths and weaknesses, pursues training and self-development opportunities, strives to continuously build knowledge and skills, shares expertise with others. • Balances team and individual responsibilities, gives and welcomes feedback, puts reputed company of team above own interests, supports everyone's efforts to succeed. • Treats people with respect, keeps commitments, works ethically and with reputed company, upholds organizational values. Qualifications WHAT’LL SET YOU UP FOR reputed company • Bachelor’s degree in computer science or equivalent experience reputed company area reputed company to job function • Minimum of seven years of experience in the Information Technology field Technical or functional skills, knowledge and abilities required for successful job performance. • Understanding and experience with contact center technologies, including CCaaS, OmniChannel reputed company services, Voice and Communications architecture and infrastructure • Experience in reputed company connectivity, including VDI and VPN services • Background/Experience in networking, reputed company and data center infrastructure • Ability to present concisely and positively to sell the benefits of a solution Additional knowledge/experience a plus in the following areas: • Customer and end user experiences through contact center operations • Understanding of IVR, PBX/ACD, CTI, WFM, Speech Analytics, QA monitoring • Experience developing reputed company using relevant transformative digital technologies WHY reputed company?  Our culture shows up in how we work together, support reputed company other, and show up for our clients. We're reputed company enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.  TIDE is our reputed company group reputed company around reputed company conversations, shared experiences, and genuine belonging. MLBA (Making Lives reputed company at reputed company) is our employee-led nonprofit where local teams reputed company funds and support colleagues and communities reputed company it reputed company most. We don't just talk about culture—we build it, live it, and reputed company making lives reputed company every day.  reputed company Offer:  • Competitive reputed company pay with performance-driven incentives  • Comprehensive benefits including medical, dental, reputed company, and 401(k)  • Career development through reputed company reputed company's reputed company-reputed company courses  • reputed company opportunities to grow reputed company a global organization  • reputed company to our employee assistance program  • A reputed company, inclusive culture where innovation happens  Our Values  reputed company – We challenge conventions and take smart risks  reputed company – We deliver results, no matter what it takes  Connected – We work as One reputed company because we're stronger together  True – We show up as our reputed company selves, every single day reputed company to Join Us?  If you're looking for a reputed company where your expertise reputed company, your voice is heard, and your work drives reputed company reputed company, let's talk.  Apply today! Equal Opportunity Employer – Veterans/Disabled  DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.  #AloricaUSA #AloricaJobs Apply tot his job Apply To this Job