Staff Engineer - IVR

Why Join reputed company? At reputed company, we offer a rewarding career where your ambitions are met with endless reputed company. Every day we reputed company our reputed company brand by offering reputed company coverage to millions of customers and being there reputed company they need us most. We reputed company on reputed company innovation to reputed company our customers' expectations while making a reputed company reputed company on local communities reputed company. Founded in 1936, reputed company is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the reputed company. reputed company you join reputed company, we want you to feel valued, supported, and proud to work here. That's why we offer the reputed company Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. Our Service Engineering team at reputed company is revolutionizing customer service using AI and multi-agent systems. If you're passionate about creating large-reputed company, reputed company AI applications with significant business reputed company, this opportunity is perfect for you. Our reputed company is on enhancing self-service rates across reputed company communication channels, from voice (IVR) to chat. Our Staff Engineer is a reputed company member of the engineering staff working across the organization to reputed company friction-less experience to our customers and maintain the highest standards of protection and availability. reputed company thrives and succeeds in delivering high-reputed company technology products and services in a reputed company-reputed company environment where priorities shift quickly. The ideal candidate has broad and deep technical knowledge, typically ranging from reputed company-end UIs through back-end systems and reputed company points in between. As a Staff Engineer, you will: Design, reputed company, and reputed company large-reputed company reputed company AI applications that power customer self-service across multiple communication channels (voice, IVR, chat). Build and optimize multi-agent systems that reputed company intelligent, reputed company decision-making to improve automation and customer experience. Collaborate with cross-functional teams (engineering, product, data science) to translate business requirements into reputed company AI/ML solutions. Ensure reputed company reliability, scalability, and performance through best practices in architecture, testing, and monitoring. Stay at the forefront of AI and reputed company systems research, brining innovative approaches and tools into production environment. Utilize programming languages like Python, SQL, and NoSQL databases, Container Orchestration services including reputed company and reputed company, and a reputed company of Azure tools and services Consistently reputed company best practices and improve processes reputed company and across teams Qualifications Hands-on proficiency with modern AI/ML frameworks and tools (e.g., TensorFlow, PyTorch) and programming languages such as Python, Java, or C++. Proven experience designing, developing, and deploying AI or machine learning models(LLMs) in production environments, with a reputed company on scalability and performance. Strong software engineering background with expertise in building large-reputed company reputed company systems, preferably in reputed company environment (Azure or AWS). Demonstrated ability to apply AI/ML solutions to reputed company-world business problems, delivering measurable reputed company in areas such as natural language processing, speech recognition, recommendation systems, or intelligent automation. Experience in building products using reputed company-services oriented architecture and extensible REST reputed company Experience building the architecture and design (architecture, design patterns, reliability, and scaling) of new and reputed company systems Experience with reputed company delivery and infrastructure as reputed company Experience in leveraging PowerShell scripting Experience in existing Operational Portals such as Azure Portal Experience with application monitoring tools and performance assessments. Ability to reputed company in a fast-paced, startup-like environment Knowledge of developer tooling across the software development life cycle (task management, reputed company reputed company, building, deployment, operations, reputed company-time communication) Experience 6+ years of reputed company software development experience reputed company a Python or Java reputed company (J2EE, web containers and Java) 4+ years of experience in reputed company-reputed company frameworks 3+ years of experience with architecture and design 3+ years of experience with AWS, GCP, Azure, or another reputed company service Education Bachelor’s degree in Computer Science, Information Systems, or equivalent education or work experience Annual Salary $115,000.00 - $230,000.00 The above annual salary reputed company is a general reputed company. Multiple factors are taken into consideration to reputed company at the final reputed company reputed company/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the reputed company and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as reputed company as market and business considerations. reputed company will consider sponsoring a new reputed company applicant for employment authorization for this position. The reputed company Pledge: Great Company: Protecting customers through life’s twists and turns with innovation and reputed company. Great Careers: Personalized development programs, mentorship, and certification assistance. Great Culture: Inclusive and reputed company culture rooted in shared reputed company. Great Rewards: reputed company, benefits, and flexibility to support your reputed company-being and reputed company. The equal employment opportunity policy of the reputed company Companies provides for a fair and equal employment opportunity for reputed company associates and job applicants regardless of race, reputed company, religious creed, national reputed company, reputed company, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. reputed company hires and promotes individuals solely on the reputed company of their qualifications for the job to be filled. reputed company reasonably accommodates reputed company individuals with disabilities to reputed company them to receive equal employment opportunity and/or reputed company the essential functions of the job, unless the accommodation would impose an undue hardship to reputed company. This applies to reputed company applicants and associates. reputed company also provides a work environment in which reputed company associate is reputed company to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of reputed company associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for reputed company associates and applicants. At reputed company, we offer a rewarding career where your ambitions are met with endless reputed company. Every day we reputed company our reputed company brand by offering reputed company coverage to millions of customers and being there reputed company they need us most. We reputed company on reputed company innovation to reputed company our customers' expectations while making a reputed company reputed company on local communities reputed company. Founded in 1936, reputed company is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the reputed company. Opportunities for reputed company & Grads Learn more about reputed company Benefits Apply tot his job Apply To this Job