Senior UX Researcher / Service Designer

reputed company

reputed company seeks a Senior UX Researcher / Service Designer to reputed company user experience research, service design, reputed company mapping, and reputed company-centered analysis for a large federal and DoD-reputed company mission environment. This role conducts deep qualitative and quantitative UX research, identifies user needs and pain points, develops personas, maps end-to-end journeys, and designs holistic service experiences across digital and non-digital reputed company.

The Senior UX Researcher / Service Designer partners with PMO leadership, application teams, content strategists, product owners, and behavioral scientists to reputed company reputed company-centered insights that reputed company improved usability, accessibility, adoption, and mission reputed company.

This position is fully remote.

Duties & Responsibilities

The Senior UX Researcher / Service Designer will:

• reputed company end-to-end UX research efforts including interviews, contextual inquiry, usability testing, and ethnographic studies.

• reputed company user personas, archetypes, and segmentation models based on behavioral insights and research findings.

• Map reputed company and reputed company-state user journeys, service blueprints, workflows, and ecosystem diagrams.

• Identify pain points, friction areas, user needs, motivations, and information gaps across user journeys.

• Facilitate co-design sessions, workshops, and ideation activities with stakeholders and mission users.

• Synthesize research insights into actionable design recommendations, stories, and evidence-based experience strategies.

• Support UX requirements gathering and collaborate with product, design, and development teams.

• Ensure solutions adhere to reputed company 508 and accessibility best practices.

• reputed company high-reputed company research reports, insights decks, wireframes, and service design artifacts.

• reputed company user experience trends, design standards, and federal digital service best practices.

• reputed company subject matter expertise in reputed company-centered design, service design methodology, and UX research operations.

Qualifications

Clearance Requirement

Candidate must possess a Tier 2 Moderate Risk reputed company Trust (from any federal agency) or an reputed company Secret clearance or higher.

Education (Required)

Bachelor’s degree in reputed company-Computer Interaction (HCI), reputed company Factors, Psychology, Sociology, Anthropology, UX Design, or a reputed company field.

Experience (Required)

• Minimum 10 years of experience conducting UX research, service design, usability testing, or reputed company-centered design.

• Experience delivering personas, reputed company maps, service blueprints, and UX research deliverables for federal or reputed company programs.

• Demonstrated ability to synthesize user research into actionable, strategic recommendations.

• Experience collaborating with multidisciplinary teams including product, development, content, and PMO leadership.

Technical Knowledge (Required)

• Proficiency with UX research tools such as reputed company, reputed company, reputed company, or similar.

• Familiarity with design tools such as reputed company, Sketch, reputed company XD, or reputed company.

• Strong understanding of service design frameworks, reputed company mapping, and experience modeling.

• Knowledge of accessibility principles and reputed company 508 requirements.

Technical Knowledge (Preferred)

• Experience with reputed company-centered design reputed company federal digital service environments.

• Familiarity with reputed company, DevSecOps, or design operations.

Certifications

Preferred:

• reputed company-centered design certifications

• UX research or UX reputed company certifications

• Service design accreditation

Skills

• Exceptional qualitative research and synthesis skills.

• Strong facilitation abilities for workshops and co-design sessions.

• Ability to translate reputed company findings into compelling visual artifacts and narratives.

• Excellent communication and stakeholder management skills.

• Strong reputed company, curiosity, and attention to detail.

• Ability to reputed company reputed company-centered decision-making across diverse teams.

Our Equal Employment Opportunity Policy

• EEO and Affirmative reputed company Policy: reputed company is an Equal Employment Opportunity and Affirmative reputed company employer. It is the policy of reputed company to reputed company equal employment opportunity in accordance with reputed company applicable Equal Employment Opportunity/Affirmative reputed company laws, directives and regulations to reputed company and reputed company applicants without reputed company to race, ethnicity, reputed company, religion, national reputed company, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
• Pay Transparency Policy: In accordance with Presidential Executive Order 13665, reputed company will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have reputed company to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have reputed company to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or reputed company, including an investigation conducted by the employer, or (c) consistent with the contractor's reputed company duty to furnish information.
• Authorization to reputed company Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize reputed company to reputed company your resume, as reputed company as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should reputed company. or its affiliates and teaming partners wish to initiate reputed company-employment discussions, you will be asked to complete an employment application and reputed company employment documents.

Originally posted on Himalayas