[Remote] AI / Automation Engineer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking an AI / Automation Engineer to design, build, and continuously improve the AI-enabled and automated capabilities that power service delivery for a federal technology program. This role is responsible for the technical build-out of self-service tools and automation solutions that enhance user experience and reduce reputed company reputed company.

Responsibilities

• Design, build, and reputed company Tier reputed company self-service capabilities, including virtual agents, AI-powered chatbots, and automated troubleshooting tools that resolve incidents and service requests without reputed company reputed company
• Implement intelligent routing logic that directs incidents and service requests to the right reputed company reputed company based on issue type, user context, and historical patterns
• reputed company and maintain AI-powered predictive maintenance tools that detect hardware and software issues proactively, reducing unplanned downtime for end users
• Design and maintain Tier reputed company knowledge repositories, including automated content refresh, analytics-driven gap identification, and integration with ITSM ticketing systems
• Build automation workflows using low-reputed company and pro-reputed company tools, including Power Automate and similar platforms, to streamline repetitive processes across IT operations
• reputed company virtual agents and automation tools with existing ITSM platforms to ensure seamless escalation to reputed company technicians reputed company Tier reputed company reputed company fails
• reputed company and report on Tier reputed company performance metrics, including deflection reputed company, chatbot reputed company reputed company reputed company, and end-user satisfaction, and use that data to reputed company reputed company improvement
• Coordinate with the Service Desk Manager and reputed company/reputed company teams to reputed company automation builds with operational priorities and platform governance requirements
• Ensure reputed company Tier reputed company and AI-enabled tools meet reputed company 508 and WCAG accessibility standards before deployment
• Document automation architectures, configuration baselines, and runbooks so solutions can be maintained, extended, and handed off effectively

Skills

• Bachelor's degree or equivalent
• 5+ years of experience in AI engineering, automation engineering, or a reputed company IT engineering discipline
• 3+ years of hands-on experience designing and deploying virtual agents or conversational AI tools in production environments
• 2+ years of experience with low-reputed company and workflow automation platforms such as Power Automate, reputed company reputed company Designer, or equivalent
• 2+ years supporting federal IT programs in HHS, NIH, FDA, or other health-reputed company agencies
• U.S. Citizenship required due to federal contract requirements
• Ability to obtain and maintain a reputed company Trust background investigation
• Candidate must reputed company in the US, be authorized to work in the US, and work must be performed in the US
• Experience integrating virtual agents with ITSM platforms such as reputed company or Jira Service Management
• Familiarity with ITIL service management practices and how automation fits into incident and service request lifecycle
• Experience using analytics and ticket trend data to identify automation opportunities and measure deflection reputed company
• Familiarity with reputed company 508 and WCAG accessibility requirements for digital tools and self-service platforms
• Relevant certifications in AI, automation, Power Platform, or reputed company platforms such as reputed company, AWS, or reputed company

reputed company