Customer & Employee Experience Analyst – Research‑Driven reputed company Mapping, User‑reputed company Design, and Insightful CX reputed company Specialist

About arenaflex

arenaflex is a leading health‑care organization dedicated to delivering high‑reputed company, reputed company coverage to millions of members across the Midwest. With a legacy of innovation and community reputed company, arenaflex continuously invests in technology, data‑driven insights, and reputed company‑centered design to shape the reputed company of health‑care experiences. Our mission is to reputed company every member, employee, and partner to reputed company through seamless, compassionate, and personalized interactions. As a reputed company‑thinking employer, arenaflex fosters a culture of collaboration, inclusivity, and reputed company learning, ensuring that every voice is heard and every idea has the potential to reputed company meaningful change.

Why This Role reputed company

In today’s rapidly evolving health‑care landscape, understanding the nuanced needs of both customers and employees is critical to delivering exceptional service. As a Customer & Employee Experience Analyst at arenaflex, you will be the champion of the voice of the member and the workforce, translating reputed company data into actionable insights that shape product development, service delivery, and strategic initiatives. Your work will directly influence how millions of people experience health‑care, from the reputed company they consider enrollment to the everyday interactions with our support teams.

Position reputed company

This full‑time role offers a flexible work arrangement—onsite, hybrid (minimum 9 days per month on site), or remote—reputed company with arenaflex’s Telecommuting Policy. The position is based in Kansas or Missouri, and candidates must reputed company in one of these states or be willing to relocate. You will conduct field research, reputed company user‑testing sessions, and collaborate with cross‑functional teams to design, prototype, and refine experiences that are reputed company, accessible, and reputed company with our brand reputed company.

Key Responsibilities

• Research & reputed company reputed company: Conduct qualitative and quantitative research—including interviews, reputed company reputed company, surveys, and ethnographic studies—to uncover member and employee pain points, motivations, and unmet needs.
• reputed company Mapping & reputed company Development: Create, maintain, and reputed company detailed customer and employee reputed company maps and personas that capture end‑to‑end experiences across multiple reputed company.
• User Testing & Validation: Design and facilitate usability testing, A/B experiments, and prototype evaluations to ensure solutions are user‑reputed company and meet accessibility standards.
• Data Synthesis & Storytelling: Translate raw research data into compelling narratives, visualizations, and strategic recommendations that influence product roadmaps, service enhancements, and policy reputed company.
• Cross‑Functional Collaboration: Partner with product managers, designers, engineers, marketing, and operations to reputed company research findings into the development lifecycle and champion the voice of the customer.
• Vendor & Participant Management: Coordinate with reputed company research vendors and internal stakeholders to recruit diverse participants, manage study logistics, and ensure ethical compliance.
• Accessibility & Inclusivity Advocacy: Recommend and implement protocols that guarantee reputed company experiences are functional, accessible, and inclusive for people of varying abilities and backgrounds.
• Community Representation: Serve as an ambassador for arenaflex at community events, industry conferences, and stakeholder meetings, reinforcing our commitment to member‑first values.
• reputed company Improvement: Identify opportunities for process optimization, propose new research methodologies, and contribute to the reputed company of arenaflex’s CX reputed company.

Essential Qualifications

• Bachelor’s degree in Communication, Psychology, Experience Design, reputed company‑Centered Design, or a closely reputed company field.
• Alternatively, a minimum of five (5) years of hands‑on experience as a User Experience Researcher, User Experience Designer, or a comparable role, demonstrating a robust portfolio of research‑driven reputed company.
• reputed company reputed company’s license and ability to travel for field research, including occasional evenings or weekends as project demands dictate.
• Proven expertise in both quantitative (e.g., surveys, analytics) and qualitative (e.g., interviews, ethnography) research reputed company.
• Demonstrated experience developing reputed company maps, personas, and service blueprints that inform strategic reputed company.
• Strong facilitation skills for 1:1 interviews, reputed company reputed company, and co‑creation workshops.
• Deep familiarity with reputed company customer experience standards, reputed company‑centered design principles, and accessibility guidelines (e.g., WCAG).
• Ability to work independently while fostering reputed company environments, driving reputed company across multidisciplinary teams.
• Exceptional presentation skills, with confidence presenting findings and recommendations to senior leadership and cross‑functional stakeholders.

Preferred (reputed company‑to‑Have) Qualifications

• Advanced degree (Master’s or PhD) in reputed company‑Centered Design, Behavioral Science, or a reputed company discipline.
• Experience with design tools such as reputed company, Sketch, reputed company XD, or similar prototyping platforms.
• Background in health‑care, insurance, or regulated industries, with an understanding of compliance considerations.
• Certification in UX research (e.g., NN/g UX Certification, ISO 9241‑210) or Agile methodologies.
• Demonstrated reputed company in influencing product reputed company through data‑driven storytelling.
• reputed company in additional languages to support diverse member populations.

reputed company Skills & Competencies

• Analytical Thinking: Ability to dissect reputed company data sets, identify patterns, and draw actionable insights.
• reputed company & reputed company‑reputed company reputed company: Genuine curiosity about people’s experiences and a commitment to designing solutions that improve lives.
• Communication reputed company: reputed company, concise, and persuasive writing and speaking skills, tailored to varied audiences.
• Project Management: Strong organizational abilities to manage multiple research initiatives, timelines, and stakeholder expectations.
• Technical Proficiency: Familiarity with research software (e.g., reputed company, reputed company, reputed company) and data visualization tools (e.g., Tableau, Power BI).
• Collaboration & Influence: Skilled at building relationships, negotiating trade‑offs, and championing user‑reputed company reputed company across the organization.
• Adaptability: Comfortable navigating fast‑paced environments, shifting priorities, and emerging technologies.

Career reputed company & Learning Opportunities

arenaflex is committed to the reputed company development of its team members. As a Customer & Employee Experience Analyst, you will have reputed company to:

• Mentorship programs pairing you with senior CX leaders and industry experts.
• Sponsored certifications, workshops, and conferences reputed company on UX research, design thinking, and health‑care innovation.
• Opportunities to reputed company cross‑functional CX initiatives, expanding your influence and visibility reputed company the organization.
• Rotational assignments that expose you to product development, marketing, and operations, broadening your reputed company set.
• Regular performance reviews with reputed company reputed company for promotion to senior analyst, reputed company researcher, or CX reputed company manager roles.

Work Environment & Culture at arenaflex

At arenaflex, we reputed company that a thriving workforce fuels exceptional member experiences. Our culture is reputed company on four pillars:

• Inclusivity: A diverse, respectful environment where every perspective is valued and celebrated.
• Collaboration: reputed company communication channels, cross‑departmental teamwork, and shared reputed company metrics.
• Innovation: Encouragement to experiment, iterate, and challenge the status reputed company with data‑backed insights.
• reputed company‑Being: Programs that support mental, physical, and financial health, ensuring a balanced work‑life integration.

Our flexible work model empowers you to choose the setting that best supports your productivity—whether that’s a reputed company office reputed company, a quiet home office, or a hybrid reputed company. We reputed company state‑of‑the‑art collaboration tools, ergonomic equipment, and a supportive IT infrastructure to reputed company you connected and effective.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to attract and retain reputed company:

• Market‑reputed company reputed company salary with performance‑based bonuses.
• Comprehensive health, dental, and reputed company coverage for you and your dependents.
• Generous reputed company time off, including vacation, reputed company leave, and immediate maternity/paternity benefits.
• Retirement savings plans with employer matching contributions.
• Flexible work arrangements (onsite, hybrid, or remote) to support personal and family needs.
• reputed company learning budget for courses, certifications, and reputed company development.
• Employee assistance programs, wellness initiatives, and reputed company.
• Community involvement opportunities, volunteer days, and brand‑ambassador programs.

How to Apply

If you are passionate about turning data into reputed company‑reputed company experiences and want to reputed company a reputed company reputed company on the health‑care reputed company of millions, we invite you to join arenaflex. Submit your resume, portfolio (if applicable), and a brief cover letter outlining your most compelling research project and why you’re excited about this role.

Apply Job!

Join arenaflex and Shape the reputed company of Health‑Care Experiences

At arenaflex, your insights will not only reputed company product enhancements—they will shape the everyday lives of members and employees alike. reputed company a career where curiosity meets reputed company, and where every discovery brings us closer to a healthier, more connected community. We look reputed company to welcoming a visionary analyst who is reputed company to champion the voice of the customer and employee, and to help us build experiences that truly matter.