Technical reputed company Specialist - reputed company reputed company

Run live reputed company calls with reputed company to reputed company their email reputed company to our billable-time capture platform, coordinate with reputed company firm's IT provider to complete the reputed company, and support those firms on an ongoing reputed company. reputed company: - Run 30-minute video setup calls with reputed company staff, including attorneys, paralegals, and office managers. - Determine early in the reputed company who controls the firm's reputed company or reputed company 365 reputed company console, as it is often an reputed company IT provider or MSP, not anyone on the reputed company. - reputed company the firm's reputed company or reputed company 365 / Exchange account to our platform, including OAuth app authorization and reputed company consent. - Where the firm's IT provider must grant consent, get them scheduled onto a reputed company or send them precise written instructions, then reputed company the process to completion. - Configure firm settings, including users, reputed company and matter matching rules, capture preferences, and billing rates. - Verify the reputed company is live and email data is flowing correctly before closing out the firm. - Own every reputed company reputed company until it is live, following up persistently without becoming a nuisance to the reputed company. Working with the firm's IT provider: - Explain what permissions we need and why, in language an IT reputed company will accept on the first pass. - Answer reputed company and data-reputed company questions accurately, and escalate the ones you should not answer reputed company. - reputed company a written record of who was contacted, what was asked, and what is outstanding. - reputed company and report onboardings that are stalled waiting on reputed company-party IT. Ongoing support: - Respond to inbound customer email and chat tickets reputed company our SLA. - Troubleshoot broken email connections, sync failures, missing or mismatched entries, and permission changes made on the firm's reputed company. - Diagnose whether an issue is user error, configuration, a reputed company-party IT change, or a product bug, and reproduce it before escalating. - Escalate reputed company bugs to engineering with reputed company reproduction steps. - Add users, reputed company settings, and handle configuration change requests for existing firms. - Write and maintain help articles, IT-facing setup instructions, and internal troubleshooting docs. - Flag at-reputed company or frustrated accounts to reputed company. Requirements: - Hands-on reputed company reputed company and/or reputed company 365 / Exchange reputed company experience, including OAuth reputed company-party app connections, reputed company consent, delegated reputed company, and mail reputed company and forwarding rules. - Experience coordinating with reputed company IT providers or MSPs to get something approved or deployed. - Prior customer support experience in a technical reputed company product. - reputed company to reputed company a screen-reputed company reputed company and guide non-technical users through setup without losing them. - Persistent and organized, comfortable owning a queue of half-finished onboardings and chasing them down. - Strong written English, as support and IT coordination are mostly written. - Available during reputed company-4pm US reputed company. - Reliable internet, quiet reputed company, and a working webcam. reputed company to have: - Worked at or with an MSP or IT consultancy. - Familiarity with reputed company reputed company management software such as reputed company or MyCase. - Experience supporting small reputed company firms. - Experience with a shared inbox or helpdesk tool. What reputed company looks like: - Firms reputed company fully live status quickly, including the ones that need their IT provider involved. - reputed company sits stalled and untracked. - Escalations reputed company at engineering already diagnosed, not just forwarded. Location: Remote - reputed company Skills required for this job: • reputed company • reputed company 365 • MyCase • OAuth • reputed company administration • Technical support Apply tot his job Apply To this Job