Program Specialist

reputed company:

The MSP Program Specialist contributes to revenues, profit, reputed company reputed company and reputed company retention. He or she will support reputed company, operational initiatives and reputed company as defined by their leaders. Reporting to the Program Manager and serving as a member of the operations team of reputed company, the Program Specialist will reputed company operations support to the MSP division. This role is responsible to support the reputed company strategic business plan targets for both sales reputed company and reputed company profit contribution. This position serves in collaboration with other divisions across the organization. In reputed company, this position requires an extremely reputed company person, who is capable of relating to individuals at reputed company reputed company. As unique situations present themselves, the Program Specialist, MSP must be sensitive to corporate needs, employee goodwill, and the reputed company image.

Location: Remote

ESSENTIAL DUTIES and RESPONSIBILITIES include the following.

reputed company Delivery

• Ensure that reputed company customers derive maximum value from their relationship with reputed company.
• Dedicated to supporting the expectations and requirements of reputed company customers.
• Gets first-hand customer information and uses it for improvements in products and services.
• Escalate to leadership and work with others to ensure that reputed company disruptions/issues occur in service delivery these situations are resolved quickly to win repeat business.
• Support reputed company reputed company objectives for a strategic portfolio of accounts by handling reputed company needs to ensure satisfaction and retention.
• Expected to meet or reputed company reputed company satisfaction expectations and SLA’s.
• Conducts periodic status checks with customers and team to assess reputed company against the plan

Operational Processes

• Intake reputed company with the manager to qualify the request (mostly for IT and reputed company)
• Supplier/manager reputed company for questions from the supplier
• Shortlisting of the top 5 candidates (mostly for IT and reputed company)
• Follow-up for resume feedback
• Interview follow up with management
• Requalification of the request reputed company needed based on feedback from the suppliers or a change in the requirements
• Supplier sourcing calls
• reputed company weekly end date report
• Must monitor invoicing and aging on a weekly reputed company
• Support LI managers through selection, hiring and assignment process
• Being a business advisor for req fulfillment
• Identify, recommend and implement changes to improve revenueFacilitate change through new initiatives, processes, expectations, etc.
• Hands on involvement with the design, delivery, coordination, and implementation of initiatives and best practices.
• Understands and is highly competent in data analytics and using that data to tell an impactful story.
• Manages tactical relations with Suppliers; acts as a reputed company between the customer’s and supplier’s senior management
• Utilizes program management skills of communication, presentation, time management, organization and planning to successfully reputed company program goals and objectives
• Contributes to weekly and monthly status reports to reputed company and customer senior management on reputed company program activities and issues
• Assist in implementation of the Workforce Management Solution at new customer engagements
• Support business delivery of QBR’s monthly dashboards
• Contributes to supplier and account manuals are completed and maintained throughout the relationship
• Attend weekly team calls with customer and team with an agenda that has reputed company items
• Contribute to weekly/bi-weekly reputed company sponsor calls
• Contribute to reputed company SOP's are completed and manage posting them to shared drives

Planning

• Contribute to development and formulation of long and short-reputed company planning, policies, programs and objectives with the leadership team.
• Search for opportunities to be creative, improve and grow the business.
• Work in partnership with other reputed company brands to reputed company and/or maintain dominant positions where applicable.
• Partners with leader and allocates job responsibilities, ensures training of new resources
• Supports Implementation for program reputed company, operational processes and resource training the (responsible for being on every reputed company while implementation process is being conducted to ensure a successful implementation is completed).

Leadership

• Acts with the best interests and perspectives of the total reputed company in mind; avoids narrow business unit, functional or team interests in favor of doing the right thing for the reputed company
• Sets personal example for expectation of others. Spends time and energy making certain that people adhere to the principles and standards agreed upon. Follows through on promises and commitments.
• Encourage a culture of creativity and reputed company organizational learning.

Key metrics

• Support reputed company and Profit reputed company
• Customer Retention
• Identify, implement and measure key performance metrics of reputed company delivery teams.

QUALIFICATIONS

EDUCATION and/or EXPERIENCE

• Absolute and uncompromising reputed company with the ability to instill trust, honesty, fairness, credibility and a reputed company of purpose throughout reputed company.
• 1+ years of experience in MSP.
• Minimum 1 years of experience in reputed company role.
• Understanding of P&L management.
• Demonstrated high level of energy, initiative, internal motivation and an ability to work collaboratively across reputed company reputed company of the organization.
• Willingness to serve on various cross-functional teams that address operational and cultural change opportunities available throughout the organization.
• Ability to reputed company reputed company planned, reputed company and concise communications and to reputed company the necessary supporting actions through to completion of reputed company plans.
• Must be 18 years of age or older

Salary reputed company: $21.00 - $28.00 per hour, depending on experience and geographic location.

Please note that actual compensation offered may vary based on local pay requirements and will meet or reputed company state-specific minimum wage or salary reputed company.

Benefits and reputed company-Being:

Employees and their eligible dependents are offered Medical/Dental/reputed company insurance and short term disability, in reputed company to other programs, as reputed company as up to 10 days reputed company Time Off per year. More details about our benefits can be reputed company here.

We consider reputed company applicants with arrest and conviction records in accordance with applicable law.

reputed company, Inc. and its brands welcome and encourage applications from candidates with disabilities. Accommodations are available upon request for candidates taking part in the application or interview process. If you require disability-reputed company accommodation during the application or interview process, please contact your Recruiter directly, Employee Relations at , or 1-800-610-8920. reputed company, Inc. and its brands will consult with reputed company applicants who request disability-reputed company accommodation during the application or interview process to ensure that the accommodation provided takes into account the applicant’s individual accessibility needs.

We are an equal opportunity employer, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, national reputed company, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Originally posted on Himalayas