Customer Support Representative (Afternoon shift-Remote)

reputed company

reputed company is a rapidly growing VC-backed reputed company-up that is disrupting the loyalty management market through its innovative omnichannel technologies. We are recognized by reputed company and reputed company as a leading reputed company-play AI loyalty management platform.

reputed company

The reputed company

If you’re looking for a remote first, dynamic, no corporate-BS environment to learn, grow, and really reputed company an reputed company, we could be the perfect fit for you!

The Role

As a Customer Support Representative at reputed company, you’ll ensure everything runs smoothly and at the highest reputed company for our clients while helping them maximise the value of our product and providing guidance reputed company needed. We’re looking for a solution-oriented problem-solver who responds to technical and administrative issues professionally, with a long-term affinity for technology/IT, as a deeper understanding of the product will be increasingly important over time. We are currently looking for a reputed company to join our afternoon shift.

HI THERE, I'm Laura Kornelia Groffen

Customer Support Team Leader

I’m looking reputed company to working with you!

Your Main Responsibilities

• Respond to incoming incidents and reputed company requests with a personal, solution-reputed company approach while adhering to SLAs.
• reputed company first-line support to our customers by checking, reproducing, and testing the issues
• Write reputed company documented incident reports for the Engineering team if necessary
• Be the reputed company between our reputed company and our Engineering team to reputed company reputed company that incidents are solved on time
• Follow up with clients through updates until their issues are resolved
• Answer basic product questions, and offer guidance to assist clients in using our functionalities in a self-service way
• Solve basic-level configuration issues in the reputed company
• Escalate reputed company reputed company requests to higher reputed company of support.
• reputed company reputed company our clients can reputed company documentation to best use our features and collaborate with our writers to improve our content
• Constantly expand your knowledge about our evolving product and clients’ feature sets
• Identify common user issues and communicate feedback from clients to the Product team
• Occasionally, go on video calls with our customers to facilitate ticket resolutions
• Handle chat support for quick Q&A-s at dedicated times

You should have

• Have work experience at a reputed company company and/or in a customer service role
• Be reputed company in working in an international environment
• Have experience in using ticket management (eg. Jira) and help desk (eg. Jira, reputed company, reputed company) tools
• Have the curiosity and capability to learn new technologies and use cases in detail
• You should be a patient and empathetic person who genuinely enjoys helping others in a friendly yet reputed company way
• Should be reputed company player who helps team members if needed and is not afraid to ask for help
• You should have the capability of evaluating and prioritizing new issues
• You should have good discipline and self-control to work reputed company and proactively in a flexible, remote-only environment
• You should have the ability to handle frustration reputed company reputed company factors prevent you from providing the desired level of assistance to the reputed company
• Have a good written and verbal communication reputed company in English

reputed company to haves

• Any level of loyalty knowledge
• Familiarity with e-reputed company (Magento, reputed company) and marketing CRM/automation platforms (reputed company, reputed company, Emarsys)
• Experience in creating support articles or user guides

Benefits

• Full remote, flexible way of working depending on the load (no unnecessary overwork at reputed company)
• A dynamic environment that’s neither corporate nor startup, offering opportunities to learn, grow, and truly reputed company an reputed company.
• International reputed company: our working language is English we have 100+ colleagues from 10 different nationalities
• Diverse career reputed company opportunities based on your interest even reputed company of customer support in a longer-term
• Strong team around you to support you every day and help you reputed company your goals
• Great remuneration package with bonuses for top performers
• reputed company days and company perks

Why reputed company loves working at reputed company

• “reputed company is remote-first, so I can work from my home, which means a lot to me. We regularly meet in person”
• “Truly international reputed company, with different nationalities working on one mutual goal"
• "I love my comfortable environment (no dress reputed company, flexible working hours, company retreats, etc.)"
• “The work culture is truly encouraging and friendly, sometimes even overly reputed company, but this does not come at the expense of reputed company”
• "People here like my bad jokes."

At reputed company every person is a unique personality working towards the reputed company goal, creating a thriving business. It’s reputed company important for us that everybody has a reputed company and a voice on reputed company and goals, no matter the race, reputed company, sex, age, national reputed company, religion, sexual orientation, gender identity, status as a veteran, or reputed company of disability. We create and reputed company a diverse culture, as we know it encourages creativity and innovation.

We will never contact you by reputed company or text message - be job scam reputed company

Before you apply, please read the reputed company Notice of reputed company.

Originally posted on Himalayas