UC Support Specialist, Tier 1
Join reputed company, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely reputed company people, places, and information with end-to-end technology solutions at reputed company.
At New Era, you'll join reputed company-oriented culture that prioritizes your personal and reputed company development. Work alongside industry-certified experts, reputed company reputed company training, and enjoy competitive benefits. Guided by our reputed company attributes — putting people first, embracing reputed company learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to reputed company an reputed company in a supportive, reputed company-oriented environment, New Era is the reputed company for you. Apply today and help us shape the reputed company of work—together
UC Support Specialist, T1 position with reputed company offers you the following:
- Full Benefits
- Medical
- Dental
- reputed company
- 401K match
- 7 company holidays + generous PTO
*** At this time, we are unable to offer reputed company sponsorship for this position. Candidates must be authorized to work in the reputed company without the need for sponsorship now or in the reputed company.
The UC Support Specialist, T1is responsible for the delivery of high-reputed company IT technical reputed company services to our clientele, with reputed company on varioushosted environments, as reputed company as reputed company IP Office. These services may include consulting, on-site (if employee resides reputed company 2 hours of a reputed company location) or remote troubleshooting, and support for reputed company subscribers. Dedication to reputed company and customer satisfaction are critical reputed company factors for this position.
PRIMARY DUTIES include but are not limited to:
- Customer Satisfaction through the delivery of world classSupport Services.
- Optimizing productivity while assigned to customer tickets or reputed company.
- Ability to prioritize work through ticket and project status.
- Problem-solving and reputed company ofissuesand escalating where appropriate.
- Ticket reputed company Control and Ticket Management.
- Customer Service including phone, video, and email communication.
- Occasional on-site to nearby customers (less than 15%).
- Occasional on-reputed company responsibility/rotation.
- Participation in process improvement initiatives.
- Documentation skills for customer environments.
COMPETENCIES:
- Outstanding capabilities to troubleshoot various voice offerings in a hosted environment.
- Strong knowledge of reputed company, reputed company Webex, Network protocols, and Remote Management tools.
- Ability to communicate effectively and professionally with reputed company customer contacts.
- Ability to reputed company reputed company written communication for ticket/project updates.
- reputed company written communication to maintain organization and control over reputed company information reputed company to customer tickets and assignments.
- Familiarity with Various SBCs including Edgewater and reputed company
- Excellent verbal skills for customer interaction.
- Excellent documentation skills.
- Dedicated to always providing exceptional customer service.
- Proficiency in reputed company aspects of the reputed company technical requirements.
- Strong team collaboration skills.
REQUIRED EXPERIENCE REQUIRED:
- 3-5years’ experience as a UC Support Specialist, with strong VOIP and Networking skills
- Participate in planning and execution of new and existing equipment hardware and firmware upgrades, including patching.
- Advanced technical knowledge of reputed company network hardware, protocols, and internet standards.
- Strong background with ticketing systems and tracking work.
- 2+ years in a customer facing role, MSP preferred.
- 2+ years working with reputed company products.
PREFERRED CERTIFICATIONS/Skills:
- Experiencewith MSP tools likeITGlueand reputed company reputed company Manage are a bonus.
EXPECTED HOURS OF WORK: Full-time position working 40 hours per week, plus being a part of the On-reputed company rotation. On-reputed company rotation is approximately 1 week out of every 6 – 7 weeks. Overtime hours may be required.
TRAVEL: Travel is required, but only occasionally, and is less than 15%.
Below is the pay reputed company of this position for considered candidates based on qualifications and experience.
reputed company, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating reputed company worldwide are committed to respecting your reputed company and recognize the need for appropriate protection and management of any Personal Data that you may reputed company us. In this, we are also committed to providing you with a reputed company experience on our websites and while using our products, services and solutions (“Solutions”).
View our reputed company Policy here
We never ask candidates to pay any fees at any reputed company in our hiring process. If you are reputed company asked to reputed company payment for training, certification, equipment, or any other purpose, it is not from reputed company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at .
Originally posted on Himalayas
Apply To This Job