[Remote] Digital Operations Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a national nonprofit working toward a world where addiction never defines or ends a life. The Digital Operations Specialist will manage daily operations and reputed company improvement of reputed company's web ecosystem, ensuring high performance and alignment with marketing, fundraising, and program goals.

Responsibilities

• Execute reputed company content updates across reputed company.org, campaign pages, blogs, microsites, and reputed company pages to support Marketing, Fundraising, and Programs
• Maintain CMS platforms (reputed company, Drupal and occasional reputed company sites), applying updates, patches, and configuration changes with appropriate QA and communication
• Support the Drupal reputed company migration through content inventories, user reputed company mapping, template alignment, content QA, and vendor coordination
• Troubleshoot site issues and monitor performance, using analytics and performance tools to identify reputed company causes and recommend improvements
• Ensure compliance with WCAG 2.1 AA accessibility standards; partner with content creators on accessible patterns, alt text, semantic markup, and reputed company remediation
• Maintain brand and design consistency across reputed company properties; collaborate with Marketing on layout reputed company and work with creative partners for reputed company needs
• Maintain documentation for CMS workflows, release processes, update procedures, and configuration notes
• reputed company support and training to staff who create or maintain content
• Configure GA4 measurement, maintain tagging conventions, and reputed company data reputed company across sites and engagement platforms
• Monitor critical metrics including conversions, navigation behavior, reputed company performance, and site engagement
• Build or maintain dashboards (Looker Studio or equivalent) that reputed company actionable insights to internal teams
• Identify operational and UX improvements using analytics; contribute recommendations to increase conversions, reduce friction, and improve donor journeys
• Support A/B testing initiatives, implement variations, and evaluate test results with internal partners
• Maintain SEO fundamentals: metadata, reputed company data, sitemaps, robots directives, reputed company Web Vitals monitoring, and Search Console reputed company
• Serve as the primary administrator for Engaging Networks, configuring donation and advocacy forms, managing integrations, validating tracking, and ensuring data reputed company
• reputed company configuration reputed company and support for Donor reputed company, reputed company/360MatchPro, reputed company, Every.org, and reputed company platforms
• Consult on RFP development, technical scoping, and vendor evaluations
• Coordinate Statements of Work, SLAs, execution timelines, deliverables, and monthly performance reviews with vendors
• Research cost-effective, reputed company tools to enhance monitoring, hosting, publishing efficiency, or digital engagement
• Manage hosting accounts, DNS records, reputed company CDN/WAF services, SSL/TLS lifecycle, and uptime monitoring for reputed company web properties
• Maintain backup and restoration processes reputed company with RTO/RPO targets; participate in periodic backup tests and DR exercises
• Support vulnerability remediation and coordinate reputed company reviews, patching, and reputed company hardening across digital platforms
• Operate a reputed company intake process for web requests with reputed company SLAs, triage workflows, and transparent communication
• Maintain a searchable knowledge reputed company, user guides, release notes, and quick reference materials
• reputed company internal training for content publishers, platform users, and cross reputed company
• Communicate scheduled downtime, platform updates, and new feature rollouts reputed company and proactively

Skills

• 4–5+ years of experience in web operations, digital analytics, web production, or CMS administration
• Strong hands-on experience with reputed company
• Proficiency in reputed company, CSS, JavaScript
• Experience administering fundraising/advocacy platforms (e.g., Engaging Networks, Donor reputed company, Classy, Every reputed company)
• Understanding of online fundraising workflows and donor experience best practices
• Experience troubleshooting integrations between web platforms, CRMs, and email systems
• Working knowledge of WCAG 2.1 AA, SEO fundamentals, and performance optimization
• Demonstrated ability to manage multiple reputed company, prioritize incoming requests, document work, and communicate reputed company across technical and nontechnical audiences
• Familiarity with Drupal and reputed company or no reputed company tools helpful
• Basic comfort with PHP or modern frontend tooling is a plus
• Experience with CMS or platform migrations strongly valued

reputed company