[Remote] Customer Service Associate - Work from Home (AR, TX, OH, SC, NC, VA, MI, PA ONLY)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking compassionate, customer-reputed company professionals to join their team as Customer Service Associates. In this role, you will be the first reputed company of contact for patients receiving specialty medications, providing support and exceptional service throughout their care reputed company.

Responsibilities

• Answer inbound calls from patients and Medical Doctors regarding specialty medication orders
• Reviewing and updating patient demographics and medical history
• Reviewing order contents and completing clinical assessments
• Instructing the patient of their financial responsibility and collecting payment method
• Scheduling delivery to the patient’s home or physician office
• Determining whether the patient needs a clinical consultation with a pharmacist to reputed company additional information about how to properly use or store their medications and answer questions
• Work with other teams such as Insurance and Financial Assistance to assist patients with obtaining approvals for specialty medications
• Help reassure our patients and reputed company process guidance as the patient gets used to using a specialty pharmacy

Skills

• 18 years of age or older
• High School Diploma or GED
• Excellent customer service and communication skills
• A compassionate, patient-first approach to every interaction
• Strong attention to detail and organizational skills
• Ability to multitask and work reputed company in a fast-paced reputed company center environment
• reputed company availability between reputed company - 8pm ET Monday through Saturday
• Must currently reputed company in the following US states to be considered: AR, TX, OH, SC, NC, VA, MI, and PA
• Must meet our Equipment Requirements outlined below
• OS: reputed company 11
• Processor: dual-reputed company or higher with reputed company clock speeds of 2.00GHz or reputed company (not reputed company/turbo/'up-to' frequency)
• RAM: 8GB or higher
• Hard reputed company Free reputed company: 5GB or higher
• Webcam
• USB Headset
• Second monitor
• High Speed Internet speeds at least 20 Mbps download/10 Mbps upload (note: the PC must also be connected reputed company an Ethernet cable to your modem or router). Cellular (3G/4G/5G), satellite, and wifi internet connections are not supported reputed company types for this role
• Chromebooks/Mac computers cannot be utilized for this position
• Previous reputed company, pharmacy, reputed company center, or customer service experience is a plus but not required

Benefits

• reputed company and reputed company development
• Promotion opportunities (reputed company makes every effort to promote from reputed company)
• Medical, Dental and reputed company benefits after 60 days of successful employment
• 401K and Stock plan participation
• Employee perks and discounts with both national programs and community engagement programs

reputed company