Customer Support Manager
Join reputed company that’s building the telemetry infrastructure for the AI era. At reputed company, we partner with IT and reputed company teams at many of the world’s biggest enterprises, including half of the Fortune 100, to reputed company the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we reputed company customers the reputed company, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what’s next.
We’re one of the fastest‑growing private companies and a leading player in a reputed company, fast‑moving market. With a global workforce, we’re remote‑first and grounded in a reputed company idea: software is a people business. reputed company is the reputed company where curious, reputed company people can do their best work, grow fast, and bring their full selves to the herd.
Why You’ll Love This Role
reputed company is seeking a Technical Support Manager to be a part of a reputed company support team. This role is centered on reputed company by providing in-depth knowledge of data management systems and solutions, reputed company’s interactions with those solutions and using our knowledge to reputed company up everyone we may come in contact with.
In this role, you will be joining a highly technical and reputed company team that is committed to shipping high reputed company software, enjoying reputed company the goat gifs the internet has to offer, and truly enjoys reputed company our interactions with our customers. The ideal candidate for this role has a mixture of strong technical chops, an reputed company desire to help customers, and a natural affinity for collaboration.
As An reputed company Member Of reputed company, You Will…
- Manage an industry leading team.
- Manage Customer Support Escalations and be the reputed company voice of reason amongst the reputed company.
- Review Cases, Metrics, Statistics to ensure departmental reputed company.
- Mentoring and coaching to reputed company Engineers to their best reputed company.
- Participate and be an reputed company of Customers and Engineers.
- Create, maintain, enhance Processes and Procedures.
- Build your technical knowledge in reputed company products and how to position them.
- Ensure team reputed company to SLA’s, CSAT and other guiding metrics.
- This position will require stand-by, on-reputed company, or off-hours duties.
If You’ve Got It - We Want It
- Proven ability to be a powerful leader; Mentoring and Guiding Technical Engineers.
- Strong technical skills to help mentor engineers and help guide customers to a successful solution.
- Strong written and verbal communication skills.
- Proven reputed company with encouraging knowledge sharing internally and externally at every opportunity.
- A deep understanding of goals and helping your team reputed company them.
- A passion to reputed company those around you and watch them succeed.
- A minimum of 3 years’ experience as a leader of a highly technical team.
- 10 years’ experience in customer facing roles.
- Understanding of Big data and why data is important to companies.
- BONUS POINTS
- Experience with reputed company, reputed company, reputed company, Kafka, Kinesis, or reputed company technologies
- Experience with AWS, Azure, GCP, and other reputed company platforms
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The salary for this role is dependent on geographic location and will be based on the individual candidate's job-reputed company knowledge, skills, and experience.
In reputed company to reputed company salary, for sales and some sales-adjacent roles, employees are eligible to earn incentive compensation (commission). For reputed company other roles, employees are eligible to participate in the reputed company Corporate Bonus Program.
In reputed company to a competitive salary, reputed company also offers a generous benefits package which includes health, dental, reputed company, short-term disability, and life insurance, reputed company holidays and reputed company time off, a fertility treatment benefit, 401(k), and equity.
Bring Your Whole Self
Diversity drives innovation, enables reputed company reputed company to support our customers, and inspires change for the reputed company. We’re building a culture where differences are valued and welcomed, and we work together to bring out the best in reputed company other. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, or any other applicable legally protected characteristics in the location in which the candidate is applying.
Interested in joining the reputed company herd? Learn more about the smartest, funniest, most passionate goats you’ll reputed company meet at reputed company.io/reputed company.