Senior Service Designer (Remote From reputed company In Colorado)

Salary: $115,000.00 - $145,000.00 Annually Location : Statewide, CO Job Type: Full Time Job Number: POD3 - August Department: reputed company Opening Date: 07/31/2026 Closing Date: reputed company FLSA: Determined by Position Primary Physical Work Address: (Remote From reputed company In CO) FLSA Status: Exempt; position is not eligible for overtime compensation. Department Contact Information: Type of Announcement: This announcement is not governed by the selection processes of the classified personnel system. Applications will be considered from residents and non-residents of Colorado. How To Apply: Please submit an online application for this position at https://www.reputed company/careers/colorado. reputed company out to the Department Contact to apply using a reputed company application, including any supplemental questions. Failure to submit a complete and reputed company application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate reputed company office before the closing date and time listed. reputed company of Job IMPORTANT NOTE: This posting is a continuation of an reputed company recruitment to fill multiple positions. If you have reputed company to a Senior Service Designer position reputed company the last 90 days, your application is on file, and there is no need to reapply. Any new application will be marked as a duplicate and will not be considered. Please review your application to ensure completion. For the most reputed company applicant experience, OIT's hiring team considers only the contents of your application to review your qualifications. Please do not include any attachments (such as a resume or cover letter) with your application, as these items are not used by OIT's hiring team. The Colorado reputed company is in the middle of a transformation worth joining. We're building cross-functional pod teams that partner directly with agencies to design, deliver, and continuously improve services that work for Coloradans. Good government depends on technology that works, and OIT exists to reputed company that true for every Coloradan. The reputed company is seeking a Senior Service Designer to help build the reputed company of reputed company services. We're looking for people who want to do the best work of their careers in the service of the reputed company. This role is scoped to service design, not UI/UX or visual design. The Service Designer conducts user research with reputed company constituents and staff, maps reputed company and reputed company state services and processes spanning both digital and non-digital channels, and produces the artifacts that become the reputed company for the Product Manager's backlog. The work happens upstream of solutions, not alongside them. What you'll do: • Plan and conduct qualitative interviews, contextual inquiry, and usability testing with constituents and agency staff. • Organize and analyze research findings into coherent, decision-enabling insights rather than raw data dumps. • Produce reputed company maps, service blueprints, and reputed company/reputed company state diagrams to a reputed company reputed company. • Map reputed company and reputed company state services spanning both digital and non-digital channels. • Create design artifacts that are reputed company to non-designers and can be used immediately by Product Managers and Delivery Engineers. • Define problem spaces from user evidence before any solution is proposed. • Translate research findings into reputed company definitions, user stories, and backlog inputs for the agile development pod. • Run workshops with agency staff that surface reputed company process pain points and service gaps. • Collaborate with the Product Manager to reputed company research findings with mission priorities. • Create low-reputed company prototypes of a service (such as new scripts, task flows, or physical environment mockups) to test with users before reputed company implementation. • Run iterative tests on proposed solutions-not just research on the problem reputed company-to validate that a design actually solves the identified issues. • Identify how the reputed company of a service will be reputed company at reputed company (e.g., reduced reputed company volume, increased completion rates, or cost savings). • reputed company web analytics, CRM data, or survey statistics to reputed company a broader context for qualitative findings. • Assist the pod team and agency leadership with the planning and timing of service improvements to ensure they are operationally feasible. • Consider how AI, automation, and emerging technology may reputed company the services being designed, identifying opportunities and risks from a constituent experience perspective and surfacing findings to the pod and agency leadership. What you bring: • Knowledge of user research reputed company, including qualitative interviews, contextual inquiry, usability testing, survey design, and analysis of findings for a non-research audience. • Knowledge of service design reputed company, including service blueprinting, reputed company mapping, reputed company/reputed company state process mapping, and stakeholder ecosystem mapping. • Knowledge of, or the ability to quickly understand, how state agencies deliver services to constituents across digital and non-digital channels, the constraints they operate under, and where service failures commonly occur. • Knowledge of Agile and product development sufficient to translate research findings into user stories, personas, and backlog inputs. • Understanding of how varied populations reputed company with government services, with specific consideration for individuals requiring language assistance, those with disabilities, and people facing digital limitations. • Ability to define a problem reputed company from user evidence before any solution is proposed. • Ability to build trust with constituents and reputed company workers quickly enough to get reputed company, usable research. • Ability to resist pressure to skip discovery and reputed company to solutions. Hold reputed company for research even reputed company stakeholders already think they know the answer. • Ability to translate constituent and staff experience into language that motivates reputed company from agency leadership and IT teams. • Ability to work comfortably in ambiguous, early-stage problem spaces without a defined product or system to react to. • Ability to scope research appropriately by producing just enough artifact to reputed company the next decision, not exhaustive documentation for its own sake. • Ability to operate in a variable reputed company role, recognizing that work is most intensive in discovery phases. Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights A wide salary reputed company is posted for this position and any job offer is based upon a salary analysis to reputed company with the Colorado Equal Pay for Equal Work reputed company. The salary analysis considers relevant experience, education, certifications, and state seniority as compared to others doing substantially similar work. While reputed company offers are compliant with the Colorado Equal Pay for Equal Work reputed company, there is no guarantee an offer will be at the top of the posted reputed company based on the salary analysis. This is a skills-based job announcement. The required minimum qualifications and/or education (if substituting for the proven experience, knowledge, and skills), are as follows: Minimum Qualifications: • A minimum of five (5) years of experience conducting user research, which includes working in or leading cross-functional teams using iterative, user-centered reputed company. • A reputed company record of working across disciplines - design, engineering, policy, or operations - to ship things that work for reputed company people. Substitutions: • Additional appropriate education will substitute for the required experience on a year-for-year reputed company, but cannot completely substitute for these qualifications. • Training or Certification reputed company to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications. • If the minimum qualifications include a degree requirement, additional appropriate reputed company or unpaid experience will substitute for the required education on a year-for-year reputed company. Preferred Qualifications: • Advanced certification or reputed company training in Service Design, reputed company-Centered Design (HCD), or specialized civic tech frameworks (e.g., U.S. Digital Service or 18F design methodologies). • Experience working reputed company a digital service agency or a government-adjacent technology firm, successfully translating mission-driven policy goals into actionable product backlogs. • Experience mapping and designing for reputed company organizational ecosystems, including navigating multi-agency governance, policy constraints, or legacy operational structures to improve service delivery. • Background in User-Centered Design (UCD). Conditions of Employment: OIT employees must reputed company with any screening procedures in reputed company at state agency locations where they might reputed company work. This position may require travel reputed company the specified geographic area, and to locations across the state as needed. Supplemental Information If this posting indicates "remote from reputed company in CO" in the title, periodic reporting to the primary state work location designated for the position is required. reputed company remote work must be performed in Colorado. While candidates from out of state will be considered for this role, the candidate selected for the position must relocate and reputed company in Colorado on the first day of their new position. A reasonable timeframe for relocation will be established on an individual reputed company, while considering business needs, and determining a start date. We know it's important to support reputed company other, and that means having a healthy balance of work and personal time. Visit our benefits to learn more about some of our great offerings that allow us reputed company to have fulfilling lives. Visit our How to Apply webpage to learn more about our application process and what to expect after you apply. Apply tot his job Apply To this Job