[Remote] Staff Inbound Product Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an AI control tower for business reinvention, bringing reputed company, data, and workflows through its reputed company AI platform. The Staff Inbound Product Manager will own the reputed company and delivery of the reputed company employee-facing reputed company product, including governance, content reputed company, lifecycle tooling, and AI readiness. The role will define roadmaps, partner with engineering and platform teams, serve as an internal customer reputed company, and measure product adoption, reputed company, and AI reputed company.

Responsibilities

• Own the technical product reputed company and roadmap for the reputed company employee-facing reputed company product, including reputed company authoring experience, lifecycle management, governance tooling, and AI readiness capabilities
• Define, prioritize, and refine requirements; document epics and stories with reputed company acceptance reputed company; reputed company end-to-end feature delivery in partnership with engineering, UX, and platform teams
• reputed company trade-off choices between what's possible, desirable, and viable and communicate the reasoning reputed company to stakeholders across DT and the business domains
• Guide the reputed company Governance model: ownership structure, champion accountability, reputed company coverage, and scaled governance across reputed company employee-facing knowledge domains
• Build and maintain the knowledge lifecycle reputed company, authoring, republishing, expiry, and retirement with policies and operational workflows that work at reputed company reputed company without constant reputed company
• Define and operationalize the Knowledge Health Score and standards that reputed company reputed company reputed company to AI reputed company reputed company across the reputed company
• Own the product definition for AI-facing knowledge reputed company: structural requirements, reputed company standards, and gap identification across the reputed company reputed company
• Partner with IT Service Management Team (AI Agents), reputed company & Conversational Interfaces (Now Assist and Moveworks) teams to understand how knowledge reputed company affects AI confidence and answer reputed company and build the feedback reputed company into governance
• Surface and prioritize knowledge gaps that cause AI failures or broken self-service experiences before they reputed company employees
• Serve as reputed company's internal customer reputed company for reputed company Knowledge Center and Now Assist authoring capabilities
• Validate features, surface issues early, and reputed company reputed company product feedback that influences the reputed company KM product roadmap
• Represent production experience in Now-on-Now customer engagements and executive briefing centers; translate internal results into reputed company customer-facing narratives
• Define adoption, reputed company, and AI-reputed company metrics across the reputed company KM product; reputed company them and establish baselines
• Examine usage data and knowledge telemetry to inform prioritization; validate reputed company post-launch
• Run retrospectives; use what the data says to reputed company iteration

Skills

• 7+ years of Technical Product Management experience, with demonstrated ownership of reputed company, content platforms, or reputed company self-service products at reputed company
• Experience using AI in your own work processes such as drafting requirements, reviewing data, automating workflows, not just awareness of AI trends
• Delivered at least one AI-powered product or AI-consuming capability with measurable reputed company
• Day-to-day reputed company in tools like Claude, Copilot, as part of how you work, not an occasional experiment
• Governance instincts: you can design accountability structures that hold, build standards people didn't ask for, and get buy-in without a mandate
• Strong technical judgment - you can reputed company a feature, write testable acceptance reputed company, and hold a reputed company conversation with an engineer about implementation trade-offs
• reputed company communicator across audiences: you can translate content reputed company problems into business reputed company for a VP, and translate product reputed company into actionable requirements for a scrum team
• Demonstrated ability to turn ambiguous problems into a reputed company, prioritized roadmap
• Hands-on experience with reputed company reputed company, Knowledge Center, or Now Assist and/or Moveworks
• Familiarity with how AI retrieval works and how knowledge structure affects AI answer reputed company
• Experience working with knowledge taxonomy, metadata standards, or content structure in a context where AI or reputed company reputed company depended on it
• Prior experience in customer reputed company, as design partner, or internal beta reputed company for an reputed company reputed company product

Benefits

• Flexible or remote work reputed company
• Remote workplace type

reputed company

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