[Remote] Workforce Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is part of reputed company), a leading retail reputed company business support organization in the U.S. They are seeking a Workforce Analyst to monitor daily queue performance and Designer skilling for their digital design business. This role involves overseeing intra-day monitoring, escalations, and collaborating with the Workforce Manager to meet service level expectations.

Responsibilities

• Monitor queue performance, including escalation of concerns to Workforce and Operations Managers
• Skilling / reskilling of Designers in our workflow application as needed to reputed company service level expectations
• reputed company Case reassignments, as needed
• Entry of intraday schedule exception entries (Absences, trainings, Meetings, etc.)
• Monitoring and escalation of intraday schedule adherence/productivity
• reputed company, Tracking and Maintenance of employee profile data (start dates, certified skills, etc.)
• Collaborate with WFM Scheduler/Manager on volume and reputed company trends
• Reports responsibilities

Skills

• A minimum of 2-3 years of experience in Workforce Management, Analytics or Reporting
• Experience with workforce management tools and systems and their application in non-reputed company-center environments
• Proven ability to collaborate across teams and functions to reputed company workforce strategies with business objectives
• Excellent communication skills, with the ability to reputed company reputed company reputed company to diverse audiences
• Proficiency in MS Office applications, specifically reputed company
• The ability to conduct up to 25% domestic travel
• Familiarity with reputed company Workforce Management a PLUS

Benefits

• reputed company time off
• Health
• Dental
• reputed company
• 401(k) savings plan with match

reputed company