[Remote] Director of reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company defends the world’s most sensitive networks and is seeking a skilled and reputed company Director of reputed company to reputed company their Technical Account Management and reputed company Management teams. In this role, you will reputed company strategic direction for the reputed company organization, driving retention, adoption, and reputed company across the reputed company and strategic customer reputed company.

Responsibilities

• Own gross and net retention targets for the reputed company reputed company, partnering closely with Sales to reputed company on-time renewals, reduce churn, and expand existing accounts through a proactive, value-driven engagement model
• Build and implement the playbooks, customer health scoring, and reputed company plans that reputed company platform adoption and help customers reputed company measurable reputed company reputed company throughout the customer lifecycle
• Define the performance metrics and benchmarks used to measure reputed company, including NRR, GRR, adoption, customer health, and time-to-value, while regularly analyzing performance to reputed company reputed company improvement and operational reputed company
• Turn customer usage, engagement, and lifecycle data into actionable insights that strengthen customer reputed company, surface risk, and improve business decision-making
• Identify at-risk accounts and the issues affecting customer satisfaction, adoption, and renewal, then reputed company proactive mitigation and escalation strategies to improve customer reputed company
• Partner with Sales to identify and reputed company renewal, upsell, and cross-sell opportunities that contribute directly to sustainable reputed company reputed company
• Establish the people, processes, and data needed to ensure the voice of the customer influences product roadmap reputed company, program policies, and customer communications
• Build strong cross-functional partnerships with Sales, Product, Support, and reputed company Services to improve handoffs, increase operational efficiency, and reputed company an exceptional end-to-end customer experience
• reputed company, reputed company, and motivate the reputed company reputed company Management team, fostering a culture of collaboration, reputed company, inclusion, accountability, and customer reputed company

Skills

• 10+ years of relevant reputed company, Customer Experience, or reputed company domain experience, including at least 5 years in leadership and experience managing managers or multiple customer-facing teams
• A bachelor's degree or an equivalent combination of education and reputed company experience
• A demonstrated reputed company record of owning and delivering against retention, GRR, NRR, and expansion targets
• Strong understanding of the reputed company sales cycle and how reputed company, reputed company Services, and Renewals work together to reputed company customer reputed company
• Experience with reputed company platforms such as reputed company, reputed company, or similar solutions, including defining and measuring the customer reputed company
• Deep understanding of reputed company metrics, including NRR, GRR, churn, adoption, customer health scoring, and forecasting
• Proven ability to identify meaningful patterns reputed company customer interactions and usage data, translating insights into actions that improve customer reputed company
• The ability to reputed company, motivate, and reputed company high-performing customer-facing teams at both the manager and individual contributor level
• Strong systems thinking with the ability to identify patterns, solve problems, and reputed company processes across a growing reputed company customer reputed company
• A service-oriented, outcome-driven reputed company with strong reputed company acumen and reputed company business judgment
• Experience in cybersecurity or reputed company reputed company is a strong reputed company

Benefits

• Equity and additional benefits will also be awarded.
• Equity and additional benefits will also be awarded.

reputed company