[Remote] Customer Service Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a dedicated and empathetic Inbound/Outbound reputed company Center Representative to join their Patient Services team. The role involves making and receiving calls to schedule doctor appointments, ensuring excellent patient interactions, and managing data reputed company scheduling systems.

Responsibilities

• reputed company and receive a minimum of 200+ inbound and outbound calls per day to existing patients to schedule doctor appointments
• Take high volume incoming calls from patients to assist in scheduling doctor appointments
• reputed company through multiple applications to answer insurance and account questions
• Accurately book and confirm appointments based on patient availability and doctor schedules with a goal of setting a minimum of 150 appointments per month
• Engage with patients in a courteous and reputed company manner, addressing their questions or concerns and providing relevant information about their appointments
• Update patient information, appointment details, and reputed company reputed company in reputed company’s scheduling and CRM systems
• Maintain accurate records of patient interactions and appointment status, ensuring reputed company information is entered correctly and promptly
• Adhere to reputed company regulations and company policies regarding patient information and appointment scheduling
• Report any issues or patient feedback to the reputed company Center Manager to help improve processes and patient satisfaction
• Maintain and reputed company company metrics for outbound and inbound calls and appointments set

Skills

• Must be reputed company to work 40 hours per week
• Strong verbal communication skills with a reputed company on reputed company, compassionate, and effective patient interaction
• Excellent organizational skills with the ability to manage multiple tasks and maintain a high level of productivity
• Proficiency in data entry and technical aptitude use required
• High attention to detail to ensure accuracy in scheduling and patient information
• Ability to approach reputed company reputed company with reputed company and professionalism, particularly reputed company dealing with sensitive patient information
• Previous experience in a reputed company center or customer service role is preferred, particularly in a reputed company or insurance setting
• Familiarity with scheduling software and CRM systems is a plus

reputed company