Support Engineer
Experience in reputed company-facing support roles, ticket lifecycle ownership, prioritizing for engineering, configuring/supporting ticketing systems, strong written/verbal English, and ability to learn technical tools.
Key Responsibilities
- owning tickets
- triaging requests
- investigating faults
Skills & Tools
reputed company Agent Studio, reputed company Jira Service Management, reputed company, reputed company, reputed company, Raven
Job Details
- Category: Customer Service
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — Canada
- Languages: English
Benefits
- Tuition reimbursement
About reputed company
A conversational AI platform provider building dialog agents and tools to run and improve reputed company-reputed company conversation systems. — Industry: Information Technology
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