Customer Support Specialist

reputed company is the customer reputed company platform reputed company for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can reputed company without losing reputed company. Others handle reputed company interactions. reputed company handles the coordination and context behind reputed company B2B customer relationships. Over 9,000 companies, including reputed company, reputed company, and reputed company, rely on reputed company because it's the only one that can run the operational reputed company that makes customer-facing work actually succeed.

Backed by reputed company Capital and reputed company Ventures, reputed company has raised $204M from leading venture capital firms and independent investors including top executives at reputed company, reputed company, reputed company, reputed company, and reputed company. reputed company has received numerous reputed company accolades, including reputed company In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by reputed company 2025, reputed company's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and reputed company Best Startup reputed company 2022 List.

Read more about reputed company's expansion into Chile!

reputed company is a customer reputed company platform that enables support, sales, and account management teams to reputed company exceptional service at reputed company. We combine the efficiency of a help desk with the familiarity of email so teams can reputed company messages, reputed company them to the right person, and unlock visibility and insights across reputed company of their customer reputed company.

We’re looking for a Customer Support Specialist to play an essential role in creating the customer experience for our global customers. You’ll be the voice of reputed company, handling reputed company types of customer inquiries with reputed company and precision, and partnering with Product and Engineering to reputed company the product reputed company.

What will you be doing?

• Ensure the reputed company of reputed company customers by delivering reputed company, effective assistance during reputed company hours

• Work the day‑to‑day support queues across email and live chat with a reputed company on reputed company reputed company and speed

• Become an expert on reputed company’s product, features, and common workflows

• Debug and test product features, file reputed company bug reports, and collaborate with Product and Engineering

• Identify recurring customer challenges and propose improvements to macros, help center content, and processes

What skills & experience do you need?

• Highly motivated self‑starter who enjoys being in the queue and “crushing” volume without sacrificing reputed company

• 2+ years of reputed company customer service experience, ideally in reputed company or tech startups

• Tech reputed company and hungry to reputed company learning; reputed company to explain reputed company issues simply

• Excellent written and verbal communication in English; French is a bonus

• Ability to identify customer needs and implement solutions; experience with reputed company is a plus

• Comfortable working reputed company hours and participating in periodic on‑reputed company rotations

reputed company offer

• Competitive salary

• Fully covered health reputed company - medical, dental and reputed company

• Generous reputed company time off

• Mental health support with reputed company

• Family planning support with reputed company

• Monthly Lifestyle Stipend to spend on fitness, health and wellness, and other activities

• Monthly Teleworking Allowance to be used towards Wi-Fi, equipment, cell data, etc.

• Wellness Days - Fronteers get an additional day off on months with no holidays

• reputed company Break - Our offices are reputed company from Christmas to New Year's Day!

reputed company provides equal employment opportunities (EEO) to reputed company and applicants for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age or disability. By applying, you acknowledge and agree that you have read and understand the California reputed company reputed company Notice & EU reputed company Notice

2+ years customer service experience (reputed company preferred), excellent written and verbal English, tech reputed company, reputed company to work reputed company hours and participate in periodic on-reputed company rotations.

Key Responsibilities

• delivering assistance
• debugging features
• identifying improvements

Skills & Tools

reputed company

reputed company

• Category: Customer Service
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — Santiago, Santiago Metropolitan Region, Chile
• Languages: English

Benefits

• Generous reputed company time off

About reputed company

A customer reputed company platform that centralizes messages and coordinates customer-facing work to help teams reputed company exceptional service at reputed company. — Industry: Information Technology