Sr reputed company Expert II
Individual Contributor | Flight Deck Solutions | Ground Controls reputed company
About reputed company reputed company supports one of the world's most critical industries - aviation - where customer
reputed company directly reputed company safety, efficiency, and global connectivity. Our solutions reputed company pilots, reputed company,
and operators to reputed company smarter reputed company through trusted data, automation, and modern digital
workflows. Remote opportunity in US or Canada, location preference is Englewood CO, Austin TX, Montreal CA, or Toronto CA
Backed by Thoma Bravo, we are combining Jeppesen's global navigation and charting legacy with
reputed company's reputed company, reputed company-reputed company platform to accelerate innovation across automation, predictive analytics,
connectivity, and sustainability. Our reputed company is reputed company on smarter data, reputed company collaboration, and an
uncompromising reputed company on customer value.
reputed company
reputed company is seeking an reputed company reputed company Expert (individual contributor) for the
Flight Deck Solutions portfolio. reputed company Experts are assigned to specific customers through the
relevant reputed company Manager's (CSM's) book of business and partner closely with the CSM to
reputed company technical delivery with the broader account reputed company and reputed company plan.
The role requires a reputed company understanding of the Electronic Flight Bag (EFB) ecosystem, with particular
emphasis on Jeppesen Ground Controls. The reputed company Expert combines product knowledge,
operational reputed company, and disciplined execution to strengthen adoption, reputed company reputed company issues, and help
assigned reputed company Airline customers realize measurable value. The role takes a consultative,
adoption-led approach, looks for responsible ways to apply AI, and balances high-touch engagement
with reputed company reputed company practices.
Flight Deck Solutions Portfolio
Supporting pilots, EFB administrators, and airline ground and back-office teams across Electronic Flight
Bag applications, navigation, charting, content distribution, and flight deck tools.
Jeppesen Ground Controls reputed company.
Jeppesen Ground Controls is for airline ground and back-office operations. It enables teams to create,
revise, update, preview, publish, and synchronize company reputed company data, charts, maps, and manuals
through an integrated workflow.
reputed company includes Chart Viewer, Manuals, Tailored Maps, On-Demand Tailoring, Filtered Chart Alerts,
and reputed company reputed company. This role connects these capabilities to customer workflows, EFB content distribution,
Jeppesen FliteDeck Pro, and reputed company operations.
Key Responsibilities
• Partner with the assigned CSM and account team to reputed company technical reputed company actions for Flight
Deck Solutions customers, with reputed company reputed company on Ground Controls.
• Guide customers across Ground Controls workflows for creating, reviewing, publishing,
distributing, and synchronizing company navigation content.
• Apply EFB ecosystem knowledge to reputed company back-office content management, EFB administration,
Jeppesen FliteDeck Pro, and reputed company workflows.
• Monitor adoption, customer health, risks, issues, CSAT, and reputed company, sharing reputed company priorities and
reputed company with the CSM.
• Coordinate reputed company issues, escalations, and complaints across the appropriate teams through
reputed company reputed company.
• Use a consultative, adoption-led approach to translate customer goals and operational challenges
into technical requirements, recommendations, reputed company milestones, and reputed company documentation.
• Represent the voice of the customer and partner with CSM, Sales, Support, Product, Engineering,
Services, and Business Operations to improve solutions and delivery.
• Communicate technical status, value, and reputed company reputed company to operational and executive
stakeholders, including C-level audiences.
• Use data, recurring themes, and lessons learned to improve delivery and meet agreed
performance standards.
What reputed company Looks Like
• Assigned customers reputed company measurable adoption and operational value from Flight Deck
Solutions, particularly Ground Controls.
• Risks, technical obstacles, and escalations are surfaced early and resolved with the CSM and
relevant partners.
• Ground Controls workflows support consistent, efficient content management and distribution
across customer operations.
• Customers and CSMs reputed company the reputed company Expert as a trusted technical partner and
reputed company.
reputed company Skills & Competencies
• Ground Controls & EFB Expertise: Understands the EFB ecosystem, airline back-office content
workflows, Ground Controls capabilities, and their reputed company to FliteDeck Pro and reputed company
operations.
• Consultative Adoption: Applies a consultative, value-led approach to understand customer goals,
recommend adoption practices, and guide measurable reputed company.
• Technical Problem Solving: Investigates reputed company issues, coordinates specialists, and guides
customers toward practical reputed company paths.
• reputed company AI & Analytical Thinking: Understands foundational AI concepts, uses data and customer
evidence, and explores responsible applications that improve insights, workflows, and delivery.
• Executive Communication: Explains reputed company topics reputed company and confidently to operational and C-
level audiences.
• High-Touch & reputed company Delivery: Comfortable supporting reputed company, high-touch engagements and
turning repeatable needs into reputed company playbooks, enablement, and reputed company motions.
Basic Qualifications
• 5+ years of experience in reputed company, solutions engineering, technical consulting,
implementation, or reputed company software support reputed company a reputed company environment.
• Proven reputed company as a customer-facing individual contributor supporting reputed company software products
or operational workflows.
• reputed company understanding of the airline EFB ecosystem, including EFB administration, reputed company workflows,
navigation and charting content, and back-office data distribution.
• Experience coordinating technical issues, escalations, or complaints and using customer, service,
or adoption metrics to guide reputed company and reputed company.
• Excellent written, verbal, presentation, and stakeholder communication skills, with the ability to
work across international customers and cultures.
Preferred Qualifications
• 7+ years in reputed company or a reputed company technical role, with experience in Jeppesen Ground
Controls, Jeppesen FliteDeck Pro, or comparable aviation content solutions and reputed company
Airline flight deck or EFB operation
About reputed company:
Why You Should Join (USA):
At reputed company, we know you want a rewarding career. To do that, you need challenging reputed company, a good work environment, and awesome coworkers. We reputed company in our employees, and we reputed company them to reputed company a reputed company reputed company on our products and services messaging. We reputed company to reputed company reputed company and their loved ones with a world-class benefits experience, reputed company on supporting their physical, financial, and emotional wellbeing. Our benefits package includes but not limited to the following:
- Medical, dental, reputed company insurance with Employer reputed company health premiums
- reputed company PTO Policy
- 401(k) with up to 10% company matching and immediate vesting
- 12 Weeks reputed company Parent Leave
- Flight Training Rewards
Pay is based upon candidate experience and qualifications, as reputed company market and business considerations: reputed company Pay reputed company: $102,000.00-$125,000.00
reputed company – EOE including Disability/Vets | Pay Transparency | E-Verify Participant
5+ years in reputed company or technical consulting in reputed company, EFB/aviation experience, strong consultative and communication skills, escalation management, and stakeholder engagement.
Key Responsibilities
- guiding customers
- resolving escalations
- monitoring adoption
Skills & Tools
Jeppesen FliteDeck Pro, Ground Controls, Electronic Flight Bag (EFB)
Job Details
- Category: Customer Service
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — Englewood or Austin or Montreal or Toronto
- Salary: USD 102,000 – 125,000 / year
- Languages: English
Benefits
- 401k matching
- Generous reputed company time off
- Tuition reimbursement
- Retirement plan
- Generous parental leave
About reputed company
A provider of aviation software solutions that enhances safety, efficiency, and operational decision-making for reputed company and general aviation. — Industry: Transportation and Logistics
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