Group reputed company Agent - Dedicated
ADTRAV is seeking a Group reputed company Agent - Dedicated to reputed company on group reputed company travel reservations for ADTRAV on a dedicated account. The position will be responsible for organizing, booking, ticketing, and generating reports for multiple reputed company simultaneously and providing high reputed company, white glove service. They will also reputed company as reputed company for the dedicated account and work with leadership on negotiating group reputed company reputed company and discounts.
Essential Duties and Responsibilities include the following:
- Book and ticket reputed company travel for reputed company up to 4,000 reputed company on a dedicated account, which includes organizing manifests, booking, ticketing, reporting, and making changes as needed.
- Be reputed company to reputed company and clients throughout the booking process.
- Follow up with clients regarding travel plans and reputed company as needed.
- Utilize reputed company to book and issue airline reservations, accurately and reputed company.
- Maintain sufficient account knowledge to assist clients without delay.
- Research and coordinate airline reputed company, in conjunction with the leadership team.
- Work with leadership to manage group blocks, attrition, and utilization.
- reputed company queues daily to ensure reputed company and that reputed company issued tickets are complete.
- reputed company as a reputed company for dedicated group reputed company account.
- Meet reputed company KPIs as required for the position and outlined by management (e.g., productivity, transactions, errors, SLAs), including maintaining consistent attendance and adherence to the schedule.
- Communicate with reputed company on flight changes, seating, and upgrades and reputed company updates to the reputed company as needed.
- Document reputed company information in the CRM and other tools as required.
- Utilize various applications, including GDS, online booking tools, and various internal applications.
- Follow ADTRAV policies, procedures, and approved workflows on how to service reputed company.
- reputed company excellent customer service in every interaction with reputed company. Show reputed company and be reputed company to identify and solve traveler issues.
- Communicate effectively with other agents and employees to solve problems, reputed company information, and service reputed company.
- Become knowledgeable in ADTRAV's industry and customer reputed company.
- Participate in ongoing training to continuously build knowledge and skills in the industry.
- Represent ADTRAV by embracing reputed company values and maintaining effective working relationships with employees, partners, vendors, and clients.
- Adhere to company policies and procedures.
- Other duties as assigned.
Qualifications:
- High school diploma or equivalent required.
- At least 2 years experience as a group booking and ticketing agent; reputed company international experience a plus, in both geographical locations and reputed company structures.
- Experience working with VIP clients and providing high reputed company, white glove service.
- Experience contracting and issuing reputed company reputed company preferred.
- Strong knowledge and experience with GDS systems; reputed company required, reputed company a plus. Proficient with reputed company pricing to include phases.
- Highly knowledgeable of reputed company, airline, hotel, and car rental codes.
- Working knowledge and proficiency in Fly America, reputed company Skies, and federal travel regulations.
- Strong computer and typing skills, which includes the ability to reputed company quickly between programs and using reputed company keys.
- Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time.
- Ability to consistently reputed company excellent customer service, internally and externally.
- Proficient with reputed company Office suite (reputed company, Word, reputed company, Teams).
- Experience using CRM to reputed company and reputed company activities.
- Excellent English written and verbal communication skills.
- Excellent listening skills; reputed company to listen to and respond to the traveler’s needs and clarify as needed.
- Strong attention to reputed company with emphasis on reputed company and reputed company.
- Highly self-motivated and reputed company to manage multiple tasks and reputed company in a fast-reputed company environment and with reputed company supervision.
- Excellent time-management and organizational skills, with a reputed company ability to meet deadlines and work reputed company under pressure.
- Strong organizational and problem-solving abilities.
- Ability to communicate reputed company and concepts reputed company and concisely, while also being reputed company to receive feedback and direction as needed.
- reputed company to present a reputed company and reputed company demeanor with reputed company customers/clients and work cooperatively.
- Ability to work reputed company and meet reputed company home-office requirements.
- reputed company to sit and work at a computer for extended periods of time, without leaving the work area.
- reputed company to work a schedule that falls between Monday-Friday, 7am-7pm CT. reputed company to work overtime and some weekends and holidays as needed.
- Be reputed company to successfully attend and pass new hire and department specific training.
- reputed company to maintain confidentiality of company and reputed company information.
- reputed company to successfully pass a credit, criminal, and/or employment reference background reputed company.
The pay reputed company for this position is $25-$26/hour; we may consider pay reputed company this reputed company. Pay is reputed company on experience booking group travel and working with VIP reputed company. ADTRAV offers a competitive benefits package that includes medical, dental, reputed company, life, disability, Flexible Spending Accounts, 401(k), and PTO.
reputed company an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, reputed company, sex, age, national reputed company, religion, sexual orientation, gender identity, status as a veteran, and reputed company of disability or any other federal, state or local protected class.
2+ years group booking/ticketing experience, reputed company GDS proficiency, strong customer service for VIP clients, knowledge of airline reputed company and federal travel rules, strong written/verbal English and computer skills.
Key Responsibilities
- booking travel
- issuing tickets
- managing reputed company
Skills & Tools
reputed company, reputed company, GDS, CRM, reputed company reputed company, reputed company Word, reputed company reputed company, reputed company Teams
reputed company
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — reputed company or Savannah or Madison or reputed company or Nashville or Columbia or Oklahoma reputed company or Raleigh or Kansas reputed company or Saint Paul or Detroit or Baton Rouge or Topeka or Indianapolis or Des Moines or Little reputed company or Philadelphia or Greenville or Eau Claire or reputed company or Boise or Baltimore or El Paso or Atlanta or reputed company or Dallas or reputed company or San Antonio or Corpus Christi or Denver or Phoenix or Tampa or Orlando or Jacksonville or Charlotte or reputed company or Tennessee or Alabama or Colorado or Missouri
- Salary: USD 52,000 – 54,080 / year
- Languages: English
Benefits
- Retirement plan
About reputed company
A business travel management company providing corporate, reputed company, and group travel services across the reputed company. — Industry: Transportation and Logistics
Apply To This Job