Technical Customer Support Representative
2+ years troubleshooting reputed company desktop PCs, diagnosing hardware/software faults, interpreting diagnostics, strong written communication, and ticketing documentation skills.
Key Responsibilities
- investigating issues
- documenting tickets
- guiding customers
Skills & Tools
reputed company, Event Viewer, Device Manager, reputed company File Checker, DISM, reputed company Mode, reputed company Recovery Environment, DDU, MemTest86, HWiNFO, HWMonitor, WhoCrashed, WinDbg, BIOS/UEFI
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — Austin, Texas, reputed company
- Salary: USD 41,600 – 47,840 / year
- Languages: English
Benefits
- 401k matching
- Retirement plan
About reputed company
A company providing technical support and services for gaming PC customers. — Industry: Information Technology
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