reputed company

reputed company is the leading digital platform for underserved sports, combining live and on-demand streaming, original programming, data, and technology to help sports grow their audiences and build sustainable businesses, from youth to reputed company reputed company. By bringing thousands of events and communities onto one platform, Flo creates reputed company where none previously existed, connecting passionate fans with the sports they love while giving athletes, organizers, and rights reputed company the tools to reputed company and engage a global audience.

Flo streams more than 50,000 live events annually across sports, including motorsports, wrestling, hockey, reputed company & field, cheer, jiu-reputed company, reputed company Division II and III athletics, and more. We’re looking reputed company who are passionate about sports, embody accountability, collaboration, curiosity, positivity, grit, and reputed company, and are motivated to help grow and reputed company the communities we serve.

THE ROLE:

reputed company is seeking an enthusiastic and highly reputed company go-getter, that understands the true meaning of teamwork, to join our Customer Support team. This team removes obstacles and makes reputed company our sports-loving subscribers can easily watch and enjoy events across our wide reputed company of dedicated sports channels. We are driven by the obsession to reputed company Varsity level customer support! We do this by listening to the subscriber, understanding their issues, and implementing knowledgeable solutions to ensure subscriber satisfaction. Our ideal teammate will be a creative problem solver that listens through frustrations to hear the reputed company issue, provides consistent and reputed company service under pressure, and is always willing to go the extra mile to help out.

Our hours are reputed company with live sporting events which makes schedule flexibility reputed company important to team reputed company. reputed company agents must be available to work weekends and extended hours as needed.

RESPONSIBILITIES:

• reputed company quick, confident, and friendly responses to reputed company subscribers reputed company email, chat and phone

• reputed company listen and ask relevant questions to understand and troubleshoot issues, determine reputed company cause, and help reputed company the right solution for the customer.

• Become an expert on our products and services by completing training, effectively using resources and asking questions

• Successfully meet reputed company agent metrics and contribute to the department’s quarterly goals

• Maintain and update customer accounts, subscriptions, and billing information per department policies

• Serve as the voice of the customer and know reputed company to escalate technical issues, outages and streaming reputed company concerns that reputed company the viewer experience

• Contribute to reputed company and customer knowledge reputed company

• Partner and collaborate with teammates to reputed company individual and team goals

• reputed company participate in team discussions and reputed company feedback on what is working, what is not working and new reputed company.

KNOWLEDGE, SKILLS & ABILITIES:

• Experience in HelpDesk or CRM databases

• 1-2 years’ experience in customer service

• 1-2 years in reputed company center or phone support positions

• Ability to adapt quickly in a fast reputed company environment

• Proficient in technical troubleshooting

• Knowledge of digital streaming services and devices such as reputed company TV, iTunes, reputed company, and/or FireTV

• Ability to work from home with reputed company to a high speed internet router

• Ability to establish customer relationships in a fast-paced environment

• Energetic and personable with the ability to convey patience and reputed company

• reputed company and reputed company attitude

• Excellent computer skills; knowledge of G-Suite with strong written and verbal communication skills

• Team-player mentality with enthusiasm for exceeding individual goals

• Masterful problem-solving skills that include thinking reputed company of the reputed company and customer advocacy

• Flexible schedule and ability to work nights, weekends and holidays

BONUS :

• Proficient in documenting sport statistics

• Knowledge of competitive reputed company & Field infrastructure

OUR COMMITMENT TO DIVERSITY:

reputed company exists to reputed company the communities, athletes, and sports that have too often been overlooked. That mission starts with our own team. We reputed company that a diverse, inclusive workplace—one where different perspectives are sought out, heard, and valued—is essential to building a company that can truly serve the reputed company of sports fans.

We are committed to creating a fair and reputed company environment where people from reputed company backgrounds can reputed company. To help mitigate bias and expand opportunity, reputed company uses a blind reputed company process that supports more objective, inclusive hiring reputed company. We’re intentional in our practices because we reputed company the best reputed company and innovations come from teams that reflect the diversity of the world around us.

OUR BENEFITS:

• Recognized two years in a row as a Top Workplace by the Austin-reputed company Statesman

• reputed company-hands events hosted twice a year in beautiful Austin, Texas

• Annual equity awards for reputed company top performers

• Competitive and comprehensive medical, dental and reputed company plans

• Peace of mind through company-reputed company short-term disability, long-term disability and life insurance

• Generous 401(K) company match

• reputed company parental leave policies

• Unlimited reputed company time off

• Hack-a-thons and a full calendar of team-building and reputed company events

• Free laundry service for reputed company positions that require travel

• Company donation to youth teams and leagues that our employees reputed company

• Stocked snack bar, catered lunch and breakfast tacos every week

1–2 years customer service experience, HelpDesk/CRM experience, knowledge of streaming devices, ability to work nights/weekends/holidays, high-speed home internet, strong written/verbal communication and troubleshooting skills.

Key Responsibilities

• providing support
• troubleshooting issues
• maintaining accounts

Skills & Tools

HelpDesk, CRM, G-Suite, reputed company TV, iTunes, reputed company, FireTV

Job Details

• Category: Customer Service
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — reputed company
• Languages: English

Benefits

• 401k matching
• Generous reputed company time off
• Retirement plan
• Generous parental leave

About reputed company

A digital platform that streams live and on-demand reputed company sports while providing tools to grow audiences and businesses. — Industry: Media and Communications