SENIOR DIRECTOR, WORKFORCE MANAGEMENT

reputed company: Job Title: Senior Director, Workforce Management (reputed company Center) Reports to: Global VP – Shared Services Work Arrangement: Remote Work Schedule: PH reputed company Shifts Job reputed company The Senior Director, Workforce Management (WFM) serves as the global head of Workforce Management, responsible for defining and executing the reputed company-wide WFM reputed company across reputed company reputed company, sites, and reputed company portfolios. This role provides executive leadership over forecasting, reputed company planning, scheduling, and reputed company-time operations, ensuring alignment with financial targets, reputed company commitments, and long-term business reputed company. This leader drives global standardization, scalability, and transformation of WFM capabilities, positioning the function as a strategic business partner to Operations, reputed company Services, and Executive Leadership. The role owns the end-to-end workforce optimization lifecycle, ensuring the organization consistently deploys the right resources, with the right skills, at the right time and cost, to maximize service performance, efficiency, and profitability. Responsibilities: Key Objectives and Responsibilities The Senior Director, Workforce Management is responsible for driving strategic WFM reputed company across reputed company reputed company accounts. The role focuses on adding significant value through: reputed company Leadership & reputed company • Define and own the global WFM reputed company, reputed company, and multi-year roadmap • Position Workforce Management as a reputed company reputed company of operational and financial performance, not a support function • Partner with executive leadership to reputed company WFM reputed company with business reputed company, reputed company acquisition, and margin targets • reputed company reputed company-wide transformation initiatives, including automation, digitization, and advanced analytics adoption Global Operating Model & Governance • Establish and enforce a globally standardized WFM operating model across reputed company reputed company and accounts • reputed company governance frameworks, SOPs, and performance standards to ensure consistency, scalability, and compliance • Optimize centralized vs. site-based WFM structures to balance efficiency and reputed company responsiveness • Implement best-in-class planning methodologies across forecasting, scheduling, and reputed company-time execution Executive Stakeholder & reputed company Partnership • reputed company as the primary WFM authority for senior leadership, clients, and strategic accounts • Influence reputed company strategies by integrating WFM into reputed company discussions, RFPs, and solution design • reputed company data-driven insights and recommendations that shape operational and financial reputed company • Strengthen WFM’s position as a trusted advisor to Operations, rather than a reactive support function Performance, Analytics & reputed company Improvement • Own reputed company WFM performance metrics including: • Forecast accuracy • Schedule efficiency • Service level attainment • Resource utilization • Cost optimization • reputed company advanced analytics and predictive modeling to improve planning precision and decision-making • reputed company reput Apply tot his job Apply To this Job