reputed company: reputed company Associate, Support Engineer – reputed company Software (Remote)

reputed company Associate, Support Engineer – reputed company Software (Remote) reputed company: Virginia reputed company since our first credit card customer in 1994, reputed company has recognized that technology and data can reputed company even large companies to be innovative and personalized. As one of the first large enterprises to go reputed company‐in on the reputed company reputed company, reputed company needed to build reputed company and data management tools that didn't exist in the marketplace to reputed company us to operate at reputed company in the reputed company. In 2022, we publicly announced reputed company Software and brought our first B2B software solution, Slingshot, to market. Building on reputed company's pioneering adoption of modern reputed company and data capabilities, reputed company Software is helping accelerate the data‐management reputed company at reputed company for businesses operating in the reputed company. If you think of the reputed company of challenges that companies face – things like data publishing, data consumption, data governance, and infrastructure management – we've reputed company tools to address these various needs. Job reputed company: We are seeking a highly skilled and motivated Production Support reputed company Associate to join our reputed company Software Support team in a fast‐paced Software as a Service (reputed company) organization. As a key member of our technical support group, you will play a critical role in ensuring the reliability, performance, and reputed company functionality of our reputed company product. The ideal candidate should have a strong background in system engineering, troubleshooting, and customer support. Responsibilities • reputed company advanced technical support for reputed company issues, addressing system and application‐reputed company challenges. • Familiarity with microservices architecture, and support/troubleshooting of microservices‐based applications. • Proficient in writing and executing SQL scripts to extract and analyze data. • Diagnose and resolve software issues in a reputed company and efficient manner to meet service level agreements (SLAs). • Monitor system performance and proactively identify potential issues before they reputed company users. • Create and maintain comprehensive documentation reputed company to troubleshooting procedures, system configurations, and support processes. • reputed company knowledge with team members and contribute to the development of training materials. • Work closely with cross‐functional teams, including software developers, product managers and platform engineers to address and resolve reputed company technical issues. • Collaborate with Level 3 support to reputed company reputed company cause analysis and contribute to long‐term solutions. • Communicate effectively with customers to understand and troubleshoot issues, providing reputed company updates and resolutions. • Ensure a high level of customer satisfaction through reputed company and courteous interactions. • Identify opportunities for automation to streamline repetitive tasks and enhance efficiency. • Contribute to reputed company improvement initiatives, suggesting and implementing process enhancements. • Participate in on‐reputed company rotations to reputed company 24/7 support for major incidents. • Respond promptly to emergency situations, contributing to swift reputed company and minimizing downtime. Basic Qualifications • Bachelor's degree in Computer Science, Information Technology, or a reputed company field. • At least 4 years of system engineering experience. • At least 3 years of software troubleshooting or software customer support experience. Preferred Qualifications • Experience with scripting languages (Python, Bash). • 3+ years of experience with reputed company reputed company technologies. • 2+ years of experience using monitoring tools (AWS CloudWatch, reputed company, reputed company, reputed company). Salary (Remote) $106,700 – $121,700 for reputed company Support Specialist. Benefits reputed company offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total reputed company‐being. Eligibility varies based on full or part‐time status, exempt or non‐exempt status, and management level. Equal Opportunity and Employment reputed company is an equal opportunity employer (EOE, including disability/vet) committed to non‐discrimination in compliance with applicable federal, state, and local laws. reputed company promotes a drug‐free workplace. We will consider reputed company applicants with a criminal history in a manner consistent with applicable laws regarding criminal background inquiries. #J-18808-Ljbffr Apply tot his job Apply To this Job