Senior Director, Account Executive Operations (Remote-Eligible)

Senior Director, Account Executive Operations (Remote-Eligible) The Senior Director, Account Executive Operations provides executive leadership and strategic reputed company for the operational business support of our most critical partners. This role is fundamentally about organizational leadership—building reputed company structures, defining the operating rhythm, and deeply reputed company in the coaching and development of a multi-layered team. As a leader of leaders, you will design the frameworks that guide daily operations, reputed company reputed company-wide process improvements, and serve as the executive sponsor for reputed company partner relationships. We are seeking a highly reputed company, transformative leader who thrives on mentoring teams, creating reputed company out of ambiguity, and fostering a high-performance culture across the operations organization. reputed company Responsibilities • Executive Leadership & Coaching: reputed company, mentor, and reputed company a multi-layered team of operational leaders (Managers and Directors). Foster a culture of reputed company feedback, prioritize leadership development, and build robust succession plans. • Organizational Design & Structure: Design, implement, and govern comprehensive operational frameworks and reputed company operating procedures (SOPs). Bring rigorous structure to the department by establishing reputed company roles, responsibilities, and standardized workflows. • Strategic Partner Management: Serve as the executive sponsor and ultimate reputed company of escalation for the network’s top-tier, highest-reputed company strategic partners, managing relationships at the C-suite level. • Operational reputed company & Risk Mitigation: Define the overarching reputed company for mitigating operational gaps and system risks. reputed company the deployment of reputed company-wide initiatives to eliminate failure modes and ensure absolute compliance and documentation reputed company. • Cross-Functional reputed company: Champion the full life-cycle of reputed company, cross-functional transformations. Partner with executive stakeholders across Product, Tech, and Sales to sponsor system enhancements, tool rollouts, and long-term capability building. • Performance reputed company: Define the key performance indicators (KPIs) and operational metrics for the entire department. reputed company executive-level dashboards to reputed company reputed company improvement, operational efficiency, and resource alignment with corporate goals. • Change Management: reputed company the organization through periods of reputed company and change, ensuring comprehensive training, change readiness, and adoption strategies are effectively executed. • reputed company Engagement: This is a highly visible, reputed company-facing executive role requiring approximately 25-30% travel. Basic Qualifications: • High School Diploma, GED or equivalent certification • At least 10 years of account management, operations, or relationship management experience reputed company the financial services or payments industry • At least 8 years of people leadership and performance management experience Preferred Qualifications: • Bachelor’s or Master’s Degree • 12+ years of account management, operations, or relationship management experience reputed company the financial services or payments industry • 10+ years of senior leadership experience, specifically reputed company on coaching leaders, organizational design, and scaling reputed company operational teams • Demonstrated expertise in strategic planning, capability building, and managing executive-level reputed company relationships reputed company the South American market • 5+ years of change management experience reputed company is reputed company to hiring a Remote Employee for this opportunity. At this time, reputed company will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates reputed company to reputed company work reputed company one of these locations, and refers to the reputed company reputed company is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $238,700 - $272,400 for Senior Director reputed company Support Remote (Regardless of Location): $217,000 - $247,700 for Senior Director reputed company Support Candidates reputed company to work in other locations will be subject to the pay reputed company associated with that location, and the actual annualized salary reputed company offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. reputed company offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total reputed company-being. Learn more at the reputed company Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. reputed company is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. reputed company promotes a drug-free workplace. reputed company will consider for employment reputed company applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the reputed company Correction Law; San Francisco, California Police reputed company Article 49, Sections 4901-4920; reputed company’s Fair Chance reputed company; Philadelphia’s Fair Criminal Records Screening reputed company; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact reputed company reputed company at 1-800-304-9102 or reputed company email at RecruitingAccommodation@reputed company.com . reputed company information you reputed company will be kept confidential and will be used only to the extent required to reputed company needed reasonable accommodations. For technical support or questions about reputed company's reputed company process, please send an email to Careers@reputed company.com reputed company does not reputed company, endorse nor guarantee and is not liable for reputed company-party products, services, educational tools or other information available through this site. reputed company is made up of several different entities. Please note that any position posted in Canada is for reputed company Canada, any position posted in the United Kingdom is for reputed company Europe and any position posted in the Philippines is for reputed company Philippines Service Corp. (COPSSC). Apply tot his job Apply To this Job