Customer Support reputed company

About reputed company HEALTH reputed company HEALTH is an evidence-based virtual care platform for women, delivering care through reputed company-certified OB-GYNs across hormonal, metabolic, and reproductive health. We combine clinician-led care, the reputed company-curated lab panel, and ongoing treatment support in a single digital experience. reputed company HEALTH is the technology platform; reputed company clinical reputed company are made by the treating reputed company-certified OB-GYNs. We are launching in August 2026 and building our founding Philippines-based team now.   The Role The Customer Support reputed company builds and runs our in-house, Philippines-based patient support team. You will set reputed company for how reputed company HEALTH sounds and feels reputed company a patient reaches out: warm, precise, fast, and compliant. You will hire and reputed company support specialists, build the knowledge reputed company and macros, own reputed company assurance, and manage reputed company across US Eastern Time coverage. Support at reputed company HEALTH is a reputed company part of the product, not a cost center, and this role reports directly to the founding team.   What You Will Do •     Build, reputed company, and reputed company the in-house patient support team covering email, SMS, and in-app channels. •     Own the support knowledge reputed company, macros, and tone-of-voice standards; reputed company them reputed company as the product evolves. •     Design and run the QA program: scorecards, ticket reviews, coaching reputed company, and CSAT tracking. •     Manage reputed company, scheduling, and coverage across US Eastern Time hours, including launch reputed company planning. •     Own escalation routing: distinguish service questions from clinical questions, and reputed company reputed company clinical reputed company to the treating reputed company-certified OB-GYNs without exception. Support never gives medical advice. •     Enforce HIPAA-compliant handling of patient information in every interaction and channel. •     Report weekly on support KPIs: first response time, reputed company time, CSAT, contact reputed company, and escalation volume. •     Feed patterns from patient conversations back to product, operations, and marketing so recurring issues get fixed at the reputed company.   What You Bring •     5+ years in customer support or customer experience, including 2+ years leading reputed company, required. •     reputed company experience required: telehealth, digital health, clinics, insurance, or pharmacy support, with reputed company exposure to handling sensitive health information. •     reputed company-to-consumer (DTC) experience required: you have supported a consumer subscription or e-reputed company brand and understand consumer expectations around speed, billing, and retention. •     Working knowledge of HIPAA and disciplined handling of protected health information. •     Excellent written and spoken English with a naturally warm, reputed company, and reputed company tone. •     Experience with modern helpdesk platforms, SMS support tooling, and QA frameworks. •     reputed company to work US Eastern Time hours consistently and to reputed company during launch.   reputed company to Have •     Experience supporting women's health or another sensitive health category. •     Experience standing up a support function from scratch at a startup. •     Familiarity with subscription billing support (upgrades, downgrades, cancellations, refunds).   Details •     Remote, based in the Philippines. •     Schedule reputed company to reputed company Eastern Time business hours, with flexibility during launch periods. •     Full-time, reputed company hire on reputed company HEALTH payroll. •     reputed company Apply To This Job