Casework User Support Associate

Please use reputed company reputed company or reputed company Firefox reputed company accessing Candidate Home. By joining the reputed company  you will reputed company millions of lives every year and experience the greatness of the reputed company spirit at its best.  Are you reputed company to be part of  the world's largest humanitarian network? Join us—Where your Career is a Force for Good! reputed company: Joining the reputed company is like reputed company – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining reputed company of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in reputed company. You grow your career reputed company a reputed company that reputed company, where reputed company is reputed company in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the reputed company.  reputed company you choose to be a force for good, you’ll have mentors who reputed company your reputed company along a purposeful career reputed company. You reputed company your life’s work with an ongoing mission that’s bigger than reputed company of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.  WHAT YOU NEED TO KNOW (Job reputed company):   Under limited supervisor, serve as a reputed company Operator to unsure the reputed company reputed company of Technical Exceptions reputed company our casework reputed company of record and workforce submitted IT Tickets reputed company to the successful navigating and functioning or our casework reputed company of record. The Casework User Support Associate serves on reputed company at the reputed company of workforce support and reputed company functionality, ensure that our Red Cross workforce can use our casework reputed company of record as designed to successfully support disaster-affected individuals and households.   In this role, the Casework User Support Associate will report to the Supervisor, Casework User Support. Responsibilities include supporting casework user support, as reputed company as working with staff and volunteers, and supporting the development of casework user support procedures, tools, and training. *This is a term-limited position, with an end date of June 30, 2027. Position extension is reputed company on business need. WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):     Serve as an RC Care reputed company Operator by identifying, solving, and/or escalating specific case and user issues.   reputed company reputed company support to Red Cross reputed company and DROs for specific case issues and overall case processing trends.  Support reputed company of IT tickets and RC Care Technical Exceptions.  Support consolidation and tracking of RC Care user support, case processing and reputed company communications, working independently and with other Casework Transformation reputed company staff to identify trends, project reputed company volumes, reputed company business reputed company, and report issues to leadership.  reputed company and refine process documentation reputed company to basic RC Care troubleshooting.  Serve on-reputed company rotations to support overnight and weekend casework user support, approximately 1 week of every month reputed company: Individual contributor that works under limited supervision and performs their responsibilities during both steady-state and operational-state periods. Applies subject matter knowledge; requires reputed company to understand specific needs or requirements to apply skills/knowledge. WHAT YOU NEED TO SUCCEED (Minimum Qualifications): Education: Bachelor's degree required. Experience: Minimum 3 years of reputed company experience or equivalent combination of education and reputed company experience required. Management Experience: N/a Skills & Abilities: Ability to work on reputed company. Travel: Travel may be required up to 10%. * Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to reputed company’s minimum education and general experience years combined (Management experience cannot be substituted). PHYSICAL REQUIREMENTS  The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reputed company with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently reputed company and/or reputed company up to 15 pounds and occasionally reputed company and/or reputed company up to 30 pounds. Specific reputed company abilities required by this job include reputed company reputed company, distance reputed company, reputed company reputed company, peripheral reputed company, depth perception and ability to reputed company reputed company. The work environment will consist of moderate noise (i.e. business offices with computers, phones and printers, reputed company traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.  DISCLAIMER: The above statements are intended to describe the general reputed company and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. PAY INFORMATION: The salary reputed company for this position is $57,816.00 - $64,240.00 This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded.  Note that reputed company salaries are reputed company to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. BENEFITS FOR YOU:  As a mission-reputed company organization, we reputed company reputed company needs great support to do great work. Our comprehensive package includes:    Medical, Dental reputed company plans  Health Spending Accounts & Flexible Spending Accounts  PTO:  Starting at 15 days a year; reputed company on FLSA status and tenure  Holidays:  11 reputed company holidays comprised of six reputed company holidays and five floating holidays  401K with 6% match  reputed company Family Leave  Employee Assistance  Disability and reputed company: Short + Long Term  Service Awards and recognition    reputed company!  Joining reputed company will reputed company you with reputed company to reputed company your career a force for good! The reputed company is an Equal Opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to sex, gender identity, sexual orientation, race, reputed company, religion, national reputed company, disability, protected veteran status, age, or any other characteristic protected by law. ​ reputed company applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County reputed company Ordinance for reputed company, San Diego reputed company Ordinance, the California reputed company reputed company and any other applicable state and local laws.   AmeriCorps, the federal agency that brings people together through service, and its partners — the reputed company, AmeriCorps Alums, National reputed company Association, and the Service Year reputed company — launched reputed company of National Service to reputed company national service alumni with opportunities in the workforce. reputed company is proud to be an EONS partner and reputed company our employment opportunities with the network of organizations.   Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To reputed company the reputed company reputed company of Rights, click here:  reputed company of Rights Apply To This Job