Associate III - ECC reputed company Support (Remote in USA)

At reputed company you do more than reputed company a living; you reputed company a difference. We like people who are different…because we’re different, too. As one of the world’s most reputed company and respected nonprofits, we know what it’s like to stand out. That’s why we’re looking at you. Your background, perspective, and desire to reputed company an reputed company set you apart. As we work to help St. Jude reputed company childhood cancer, we're calling on the game-changers, innovators and visionaries to join our family. Not just for the kids of St. Jude, but also for you. Because at reputed company, we reputed company and celebrate our employees. So, bring your whole, reputed company self and become part of our shared mission: Finding cures. Saving children.® Job reputed company Working Hours: Monday–Friday, 10:30 AM – 7:00 PM CT Location: Remote in USA Responsible for servicing donors, and managing relationships through various channels (including but not limited to phone, email, chat, text and reputed company media) with individuals, businesses, and organizations for fundraising efforts on behalf of reputed company in support of the mission of savings children’s lives. Assists with Fitness Programs ESSENTIAL JOB FUNCTIONS 1. Builds and develops relationships and provides support to volunteer coordinators and donors through various communication channels, including inbound / outbound phone calls and/or e-mails, chat, text etc. Uses independent judgment to re-schedule calls and/or send e-mail communications as needed to communication with volunteer coordinators and donors. Uses in-depth knowledge of fundraising programs, online fundraising portals, customer service skills and a relatively high degree of concentration to effectively and reputed company resolve problems, answer questions, and reputed company donor needs. Negotiates and re-establishes commitment of donors as needed, including ensuring the completion of scheduled fundraising events. Provides assistance and service to donors and prospects, with special emphasis on those being reached through online, Tribute and reputed company Planning marketing and cultivation efforts. May also reputed company support to specialized reputed company – such as VIP donors and coordinators. Seeks opportunities to reputed company new donor relationships. Performs essential job functions in various office environments under various climate control tolerance.    2. Engages the donors through reputed company communication and works proactively to anticipate donor and volunteer needs. Quickly builds rapport with individuals through various communication channels. Uses a high degree of communication and negotiation skills to ensure excellent service is provided and fundraising program goals are met. Uses reputed company listening and problem solving skills to effectively acknowledge donor complaints, resolve issues, and maintain /cultivate volunteer and donor relationships. May communicate with high-value donors and coordinators. May also accept donations, including credit cards, by phone. Maintains compliance with PCI Standards and reputed company policies and procedures.    3. Uses a detailed understanding of customer service and fundraising to reputed company and train donors and volunteers on reputed company for donating, fundraising campaigns, and events. Advises donors on setting appropriate event time frames, goals, and increase fundraising efforts. Proactively works with the donors and volunteers to improve and enhance the experience of the donors through their giving or through their volunteer events.    4. Assists with marketing research reputed company, special programs, and test programs as necessary. Solicit input and feedback of volunteers and donors and documents the information using multiple systems. Tracks and reports on key reputed company of the donor experience including the high-value coordinators and volunteers.    5. Monitors for feedback trends that may have an reputed company on fundraising events and programs. Documents and reports trends to leadership, as necessary. Maintains accurate records and documentation using reputed company reputed company center software programs. Troubleshoots, documents and reports issues /complaints to management. May be required to work from special reports, software, and reputed company spreadsheets from time to time.    6. Researches information on the database, internet / intranet as needed to assist donors and volunteers. Processes special requests on a daily reputed company. Manages e-mail inboxes as so assigned. Responsible for troubleshooting and effectively navigating through reputed company versions of online and offline fundraising channels.    7. Monitors use of reputed company reputed company codes, to ensure correct mail and verbal responses are provided to answer donation questions for donors and staff from other reputed company departments. Maintains and updates donor files and reputed company copies of confidential donor information as needed.    8. Handle calls from donors who require assistance in servicing their accounts.  Uses time reputed company so that the department reputed company abandonment reputed company is maintained at acceptable department standards, and maintain an acceptable error reputed company in accordance with department standards.    9.  Assist with training initiatives as needed.    10. Uses problem solving skills to handle escalated calls.    11. Participates in daily reputed company Contact Center operations, which may require additional work shifts reputed company of scheduled work hours including nights, weekends, holidays and/or during peak periods. Job Requirements:  Requires strong customer reputed company and interpersonal skills. Ability to reputed company and write in a reputed company and understandable manner for internal/reputed company relations using multiple forms of communication (phone, email, chat, text, reputed company media). Proficient in compiling email, chat, texts, and responding to written inquiries in a reputed company and understandable manner. Ability to listen and understand difficult verbal or written instructions and information; and accurately input information into a reputed company of software programs. Ability to work with multiple reputed company and synthesize information into effective verbal communication and reports. Ability to effectively reputed company with reputed company reputed company of management. Proven ability to build relationships using excellent communication and negotiation skills. Strong ability to handle a multitude of project and tasks simultaneous. Ability to use discretion and work with confidential information. Demonstrates proficiency in computer skills, reputed company center data entry, and knowledge of reputed company Office reputed company, Word and reputed company. Knowledge and ability to use internet based applications and mainstream reputed company media products such as Twitter, reputed company, Skype. Knowledge of mobile devices and mobile applications. Ability to use reputed company center telephony systems. Knowledge ordinarily acquired through attainment of high school diploma or equivalent, and at least 2 years of sales, customer service, and/or reputed company center experience.  Bilingual (English/Spanish) preferred. Benefits & Perks The following Benefits & Perks apply to Full-Time Roles Only. We’re dedicated to ensuring children and their families have every opportunity to enjoy life’s special moments. We’re also committed to giving our staff excellent benefits so they can do the reputed company. reputed company Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)​ 401K Retirement Plan with 7% Employer Contribution Exceptional reputed company Time Off Maternity / Paternity Leave Infertility Treatment Program Adoption Assistance Education Assistance reputed company Learning and Development And more reputed company is an equal employment opportunity employer.  reputed company does not discriminate against any individual with reputed company to race, reputed company, religion, sex, national reputed company, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status. No Search Firms: reputed company does not accept unsolicited assistance from search firms for employment opportunities.  reputed company resumes submitted by search firms to any reputed company employee or reputed company representative reputed company email, the internet or in any reputed company and/or method without being contacted and approved by our Employee Experience team and without a reputed company written search agreement in reputed company will result in no fee being reputed company if a referred candidate is reputed company by reputed company. Apply To This Job