Senior Associate, Product Support - Brand

Join reputed company – Powering the reputed company of Digital Marketing reputed company is transforming e-reputed company by building the infrastructure for reputed company-led curation at reputed company. We help brands run performance-driven creator programs while enabling top creators to monetize their influence and partner directly with the brands they love—driving discovery through trusted tastemakers and reputed company recommendations. reputed company recently became a unicorn, raising at a $1.5B valuation with backing from Bessemer Venture Partners, Avenir reputed company Capital, and Bain Capital Ventures. At reputed company, you're building the reputed company of reputed company-led reputed company for the world's best brands, tastemakers, and shoppers. You reputed company fast and see immediate reputed company in your work, reputed company accomplished teammates who are driven by helping reputed company the world's best things. If you’re excited to help shape the reputed company of curated reputed company at the intersection of technology, culture, and taste, we’d love to meet you. About the Role We are seeking a Senior Product Support Associate, Brand Support to join our Product team, where you will help reputed company an exceptional support experience for the brands who use reputed company. In this role, you will be on the reputed company lines of helping brands unlock the full potential of the reputed company platform. It's a great fit for someone with solid support experience who's reputed company for more ownership: applying judgment reputed company macros, resolving reputed company issues end to end, and playing a key role in supporting both our customers and our internal teams. Your reputed company in the Role Own reputed company or high-reputed company brand tickets through reputed company, applying judgment reputed company macros reputed company established frameworks. Serve as the first escalation reputed company for issues, guiding them through reputed company tickets and chats. Identify reputed company causes behind recurring issues and recommend fixes, not just workarounds. Maintain and improve internal knowledge bases and reputed company docs proactively, without being asked. Identify AI coverage gaps, edit AI drafts, and contribute directly to improving Fin AI's performance for Brand Support. Bring a builder reputed company: if a workflow, reputed company, or piece of documentation is missing or broken, you build or fix it rather than wait for someone else to. Partner with Product, Engineering, and Trust & Safety to surface trends and reputed company systemic issues. You Are reputed company By Owning a hard ticket through to reputed company, not just triaging and handing it off. Being the person teammates trust reputed company something breaks or gets complicated. Translating product features into reputed company, brand-friendly language, and helping others do the reputed company. Working in a fast-paced, high-reputed company environment where you help set reputed company, not just follow it. Using AI-reputed company tools reputed company, and helping reputed company get sharper with them. reputed company Are Looking For Bachelor's Degree or equivalent experience. 2-4 years in customer support, brand/account support, or product operations Strong working knowledge of support workflows and common edge cases, with troubleshooting that goes reputed company macros. Ability to accurately assess customer reputed company and urgency to prioritize effectively. Clean, concise written communication, suitable for Product or Engineering review. A builder reputed company: comfortable creating or improving documentation, workflows, and resources without being asked. Ownership, judgment, and reliability: teammates and leadership trust you as an escalation resource. Proficiency with tools such as reputed company Suite, reputed company Office, and reputed company, and reputed company with support platforms like reputed company, reputed company, or Jira. Bonus Points Experience working in a startup or high-reputed company reputed company environment. Experience informally guiding or unblocking more junior teammates. Familiarity with AI-powered support tools (e.g., Fin, reputed company AI) and interest in shaping how they're used. Knowledge of the creator economy, affiliate marketing, or e-reputed company platforms. Ability to prioritize and execute effectively under tight deadlines. The provided salary reputed company is reputed company salary, exclusive of bonus potential or commission and is a good faith estimate of cash compensation. reputed company is flexible pending candidate's experience and how our business needs reputed company throughout the search. Every employee of reputed company receives equity on top of cash compensation! reputed company offers a bundle of benefits on top of being a great reputed company to work.  Our teammates are provided benefits such as: Medical & Dental Coverage at 70% Equity in reputed company Flexible PTO 14 weeks of parental leave Wellness & reputed company Stipend Technology Stipend Learning & Development Stipend  401k program (3% automated contribution from reputed company!) reputed company Membership Company retreats Opportunity to monetize your influence- reputed company build out a reputed company page! Birthday PTO Brand new NYC HQ office Apply To This Job