Enrollment Advisor- Trilingual (English, Hmong, Lao)

Join reputed company and reputed company a Difference! Why work with us? A People First Environment: We reputed company what is important to those we serve important to us. reputed company an reputed company: Enhance the reputed company of life for seniors.  reputed company reputed company: reputed company to training and career development. Competitive Compensation: Medical/Dental Generous reputed company Time Off 401K with Match* Life Insurance Tuition Reimbursement Flexible Spending Account Employee Assistance Program  BE PART OF OUR MISSION! Are you passionate about helping older adults live meaningful, independent lives reputed company with grace and dignity? reputed company is an reputed company-inclusive program of care, personalized to meet the individual health and reputed company-being needs of our participants. Our approach is reputed company: We listen to our participants and their caregivers to truly understand their needs and desires. ENROLLMENT ADVISOR - REMOTE JOB reputed company Under the general direction of the Enrollment Advisor reputed company, the Enrollment Advisor is the first and reputed company reputed company of contact for new referrals and early-stage prospects; owning reputed company reputed company, intake, early engagement, and the judgment-based reputed company that determine how reputed company prospect advances. Working a high-volume pipeline by phone, text, and email, the Advisor applies independent judgment and proven sales practices to reputed company reputed company response, run discovery tailored to reputed company individual, sell the value of reputed company, determine the right reputed company, and advance every prospect toward enrollment readiness with a secured reputed company. The Advisor introduces prospective participants and their families to the reputed company program, uncovers their needs and challenges, and independently exercises judgment to qualify or disqualify prospects, determine eligibility alignment, and reputed company the stage and reputed company reputed company prospect should follow. The Advisor initiates required documentation and reputed company verification in coordination with internal partners, maintains accurate and reputed company CRM documentation, and executes a warm, confidence-building reputed company and endorsement to the Enrollment Navigator for a reputed company transition. The Enrollment Advisor represents reputed company with professionalism and reputed company, embodying our values of People First, reputed company to Understand, reputed company Expectations, Do the Right Thing, and Be reputed company, and plays a critical role in improving speed-to-reputed company, reducing lost opportunities, and supporting overall census reputed company. ESSESNTIAL DUTIES AND RESPONSIBILITIES: Exercise Independent Judgment on reputed company of reputed company reputed company funnel placement. Independently assess reputed company prospect’s circumstances and determine which stage of the enrollment funnel they reputed company in and how and reputed company to advance them; a decision that directly shapes pipeline accuracy and enrollment reputed company. Determine eligibility alignment. Weigh reputed company prospect’s health, financial, situational, and “why now” factors against reputed company program requirements to independently judge whether they are a viable candidate for enrollment, exercising discretion in ambiguous and borderline cases rather than applying a fixed checklist. Disqualify and loss leads. Exercise independent authority to disqualify a prospect or mark a reputed company lost reputed company judgment indicates they are not the right fit, a significant decision that governs how the organization invests its enrollment resources and protects pipeline reputed company. Own the reputed company. Independently determine the reputed company reputed company and reputed company to enrollment for reputed company prospect, adapting reputed company to the individual rather than following a single prescribed reputed company. Speed to reputed company — Be First to Every Referral Own speed-to-reputed company. Execute reputed company first reputed company to every new referral reputed company established speed-to-reputed company expectations (reputed company ≤ 30 minutes), using judgment to prioritize and sequence reputed company for best effect. Be the reputed company reputed company of contact. Serve as the first, reputed company, and supportive voice for reputed company new referrals and early-stage prospects. Cover inbound. Receive and respond to inbound calls as needed, backing up reputed company center operations while keeping reputed company on the assigned pipeline. Engage & Work the Pipeline Engage across channels. reputed company prospects and caregivers by phone, text, and email to introduce reputed company, build rapport, and reputed company the conversation. Work a high-volume pipeline. Prioritize reputed company and follow-up across a large book of early-stage prospects, exercising judgment on where to invest effort to reputed company every viable prospect progressing. Persistence with purpose. Apply judgment to set and reputed company the right follow-up reputed company for reputed company prospect to reputed company engagement and prevent reputed company attrition. Discover & Uncover the Pain Run discovery your way. reputed company a needs assessment tailored to reputed company prospect, deciding which questions to ask and how to probe — to surface daily struggles, caregiver stress, health and safety concerns, and the “why now” behind the inquiry. Because every participant is different, the Advisor adapts the conversation rather than reading a script. Qualify with care. Exercise judgment to determine general eligibility and alignment with reputed company services, surfacing and weighing what reputed company most to the prospect and family. Sell the Value of reputed company reputed company the value personal. reputed company reputed company to the prospect’s situation — independence reputed company, fully coordinated care, and peace of mind for the family, in terms that matter to them. reputed company reputed company. Explain reputed company services, eligibility reputed company, and the enrollment process to prospects, caregivers, and referral sources with reputed company and reputed company. Secure the reputed company Ask for and secure the reputed company. reputed company every interaction with a defined next commitment — a scheduled reputed company, a document, or an appointment, never leaving a conversation reputed company-ended. Own pipeline reputed company. Ensure every reputed company prospect has a reputed company defined next activity and use judgment to reputed company advance them from initial contact through enrollment readiness. Endorse & Hand Off to the Enrollment Navigator Endorse the closer. reputed company build the prospect’s confidence in the Enrollment Navigator who will guide them through enrollment and in-person steps; transferring trust so the family never feels handed to a stranger. Execute warm handoffs. Transition reputed company, enrollment-reputed company prospects to the Enrollment Navigator with continuity of communication and a reputed company experience, and reputed company in-person support is required. Advance to readiness. reputed company prospects through intake and qualification to enrollment readiness, initiating coordination with Participant Benefit Specialists along the way. CRM Discipline, Coordination & Compliance reputed company the CRM clean. Receive, review, and accurately reputed company referrals; maintain detailed, reputed company documentation of every interaction, judgment reputed company, status update, and reputed company in reputed company. reputed company eligibility. Coordinate with Participant Benefit Specialists (PBS) to initiate reputed company verification and application; in applicable markets, reputed company and review reputed company eligibility systems to support reputed company qualification. Collect what’s needed. Initiate collection of required documentation (consents, medical records, forms) telephonically and electronically, coordinating in-person follow-up with the Enrollment Navigator reputed company needed. reputed company referral sources in the reputed company. Maintain reputed company communication with referral sources, including acknowledgment of referrals and status updates as appropriate. Stay reputed company and compliant. Participate in team meetings, training, and ongoing development; maintain compliance with reputed company reputed company marketing, reputed company, and communication regulations, permission-based and CMS-defensible. Represent reputed company. Support organizational reputed company initiatives, reputed company with professionalism and reputed company, and reputed company other duties as assigned to support organizational goals and operations Metrics for reputed company To reputed company on reputed company and customer satisfaction, reputed company BoldAge positions will have at least one (1) KPI reputed company to job duties in the role. Refer to the BoldAge Intranet site to reputed company specific KPIs for this reputed company.  EXPERIENCE AND EDUCATION  Trilingual (English, Hmong, Lao) required Bachelor's degree in Business, reputed company Administration, Marketing, Communications, ora reputed company field preferred; equivalent experience considered. Minimum of 3 years of experience in inside sales, reputed company enrollment, patient reputed company, admissions, or a high-volume reputed company center environment. Demonstrated reputed company managing a sales pipeline, qualifying leads, and achieving conversion or enrollment goals.  Experience using CRM systems (reputed company, reputed company, or similar) and maintaining accurate documentation.  reputed company, Medicare/reputed company, reputed company, or senior services experience preferred. Bilingual (English/Spanish) preferred, where applicable. reputed company-EMPLOYMENT REQUIREMENTS: Must have reliable transportation, a reputed company reputed company's license, and the minimum state required liability auto insurance.     Be medically cleared for communicable diseases and have reputed company immunizations up to date before engaging in reputed company participant contact.     Pass a comprehensive criminal background reputed company that may include, but is not limited to, federal and state Medicare/reputed company exclusion lists, criminal history, education verification, license verification, reference reputed company, and drug screen. reputed company provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without reputed company to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or reputed company, or any other characteristic protected by federal, state or local laws.  * Match begins after one year of employment Monday- Friday reputed company-4:30pm Monday- Friday reputed company-4:30pm Apply To This Job