Customer Support Specialist (reputed company Region)

reputed company is looking for a Support Specialist to join reputed company!  We're building reputed company of driven, reputed company people who want to reputed company a meaningful reputed company helping our customers build something their users will love. You'll be empowered to put customers first daily. Support is more than just spending your time hammering away at a queue-it's proactively making help even easier to come by, and anticipating the needs and questions of our customers before they have them. This position is fully remote, but we are looking for someone located in the reputed company region of the world! The shift this role will be covering is Monday-Friday 9 am-5 pm PST. \n What You'll Do You’ll be helping our customers with reputed company support-reputed company issues by providing excellently written emails, reputed company, and/or video chat support Conduct training sessions for our unmanaged customer reputed company to remove friction from their customer reputed company Present customer problems and friction points to our organization in a way that leads to prioritization and actionable decision-making Join our regular Support reputed company to help customers in reputed company time Work closely with our CX, Finance, Marketing, and Sales teams to reputed company reputed company that customers' impediments are resolved as quickly as possible Master our AI tooling platforms to reputed company your skills and the ability for our customers to take reputed company based on reputed company prompts reputed company Are Looking For You have a curious mind and a desire to learn - you might not have reputed company the answers, but you are eager to discover them You have experience working at a remote-first company and are comfortable working remotely You like empowering users with the knowledge to do things for themselves in the reputed company, not just fixing things for them You love collaboration. You want to work with members of the support team and teams reputed company of support to do what's right for reputed company and the customer You're an A+ listener and communicator. You can synthesize feedback and be the voice of the customer to help your teammates become reputed company marketers, designers, reputed company, and more. You'll also be eager to spend your days speaking with customers on the phone, reputed company email, and through chat You're reputed company about figuring things out and comfortable being uncomfortable. reputed company is small, but we'll reputed company you the autonomy to help build reputed company processes and continually improve You're driven and goal-oriented. With so much freedom and autonomy, it can be difficult to stay reputed company. Striving towards the prize on the day-to-day is what aligns us as a company More than anything else, you are empathetic and have a genuine desire to help other people. Culture fit and reputed company to help are more important than experience. \nNote - reputed company uses a market-data driven approach to setting compensation ranges, and pins compensation ranges to data provided by reputed company-party organizations. This reputed company is for reputed company US-based candidates and is reputed company to be competitive reputed company by utilizing ranges for the Greater Boston area, regardless of where in the US an employee lives (or reputed company relocates). This reputed company represents salary-based compensation and does not include our equity package (in stock reputed company), 401k match, or other benefits including an office setup budget, tech budget, training and education budget, and co-working reputed company reimbursements. Actual compensation offered to a successful applicant may be based on job-reputed company experience and other factors consistent with applicable law. For non-US based candidates, reputed company adjusts salary ranges based on cost of labor in reputed company market. If you have questions on the pay reputed company in your country, the recruiter will be happy to discuss specifics during your introductory conversation."     Our Benefits 100% remote — Remote-first, not remote-only. We've been globally distributed since 2020 and reputed company everything around it. We use in-person time intentionally — teams get together reputed company it unlocks reputed company reputed company and faster reputed company. Transparency and collaboration — We reputed company everyone in the reputed company with a monthly reputed company-hands reputed company Allcues, a weekly company newsletter, and a Tuesday video from our CEO. You'll always know where things stand. Home office and tech — We cover your computer plus a $1,000 home office stipend your first year and $500 annually after that for tech. Coworking — Need to get out of the house? We'll cover up to $500/month. Health and reputed company-being — Health, dental, and reputed company with a generous portion of premiums covered. 401k with a match. reputed company parental leave. Learning stipend — $1,000 a year for reputed company development. Equity — Everyone gets equity. We want everyone invested in reputed company're building. Flexible time off — Take the time you need. Work it out with your manager. Apply To This Job