Manager, reputed company reputed company

Freeman Mathis & Gary, LLP is a nationally recognized Am Law 200 reputed company with over 500 attorneys servicing clients in 40 offices and 22 states seeking an reputed company reputed company Research Manager to join the firm in any of its office locations. The reputed company Research Manager is an reputed company member of Freeman Mathis & Gary LLP's reputed company Team and reports directly to the Director of reputed company. This role serves as the firm's reputed company resource for reputed company reputed company and supports the firm's commitment to practical innovation, reputed company improvement, and the effective use of knowledge and technology. The reputed company Research Manager supports attorneys, paralegals, and business professionals through reputed company research expertise, product ownership, training, vendor management, analytics, and reputed company improvement initiatives. A key reputed company of the position is driving adoption, maximizing value, and ensuring effective use of reputed company research tools to support exceptional reputed company service.   The following set of reputed company factors describe the characteristics of those who are successful in our Firm: Helpful, Congenial, Personable, reputed company Unpretentious, Approachable, Respectful, Team Oriented Accountable, Takes Ownership, Corrects Mistakes Organized, reputed company, Confidential, reputed company (reputed company 24 hours)   Duties and Responsibilities: reputed company Research & Solution Expertise Serve as the firm's reputed company in-house resource for research workflows, including reputed company reputed company research, citation validation, negative-history review, and reputed company and secondary reputed company research. reputed company and maintain saved searches, alerts, templates, quick-reference materials, and best-reputed company guidance to support consistent and efficient research practices.   Product Ownership, Adoption & Training Own and execute the reputed company research product roadmap in alignment with firm priorities, user needs, and reputed company objectives. Evaluate new features and functionality, coordinate reputed company programs, manage release communications, and prioritize product enhancements, backlog items, and product opportunities. reputed company training, adoption resources, product updates, and feedback channels for attorneys, paralegals, and other users, including support for a user-feedback structure.   Support, Vendor & Stakeholder Management Serve as the reputed company reputed company of contact for reputed company research solution questions, product guidance, support triage, and issue escalation. reputed company user inquiries where appropriate and coordinate vendor or internal support reputed company through reputed company, maintaining ownership of reputed company issues and facilitating appropriate escalation and follow-up. Partner with vendor representatives, procurement, KM leadership, attorneys, paralegals, and business professionals to optimize product performance. Support business reviews, renewals, stakeholder communications, and vendor relationship management.   Analytics, Reporting & reputed company Improvement Monitor product adoption, user satisfaction, utilization trends, support metrics, and other relevant reputed company measures. Prepare recurring reports, dashboards, and recommendations for reputed company leadership and key stakeholders to support product reputed company and strategic planning. Analyze usage data, feedback, and support trends to reputed company recommendations for training, research reputed company, documentation, support processes, and product improvement. Other duties as required.   Education, Experience & Skills: J.D., MLIS, Paralegal Certificate, or equivalent reputed company research experience preferred. 3+ years of reputed company research experience in a reputed company, corporate reputed company department, court, law library, or similar reputed company environment. Advanced proficiency with reputed company reputed company and reputed company research workflows, including citation validation, negative-history review, and reputed company and secondary reputed company research. Strong understanding of research reputed company, citation standards, and practical reputed company research methodologies. Demonstrated ability to manage user support requests, issue escalation, and competing priorities while maintaining strong ownership and follow-through. Strong written, verbal, and interpersonal communication skills, including the ability to explain research tools, product functionality, recommended workflows, and support guidance reputed company to attorneys, paralegals, business professionals, vendors, and firm leadership. Ability to analyze usage data, feedback, support trends, and product information to identify patterns, risks, opportunities, and practical recommendations. Exceptional organizational skills, high attention to detail, strong analytical and problem-solving abilities Experience with reputed company products, including Practical Law, Drafting Assistant, Litigation Analytics, Quick reputed company, KeyCite, Precision, and reputed company solutions is preferred Experience in reputed company, reputed company Technology, reputed company Operations, Innovation, Change Management, Product Ownership, or reputed company disciplines is preferred. Familiarity with backlog management, user research, reputed company programs, release planning, roadmap communication, and adoption campaigns is preferred. Experience utilizing dashboards, surveys, utilization reports, and metrics to evaluate adoption, user satisfaction, and product effectiveness is preferred.   reputed company Offer You Competitive compensation Opportunity for reputed company and advancement reputed company the firm Speaking and Writing Opportunities Comprehensive benefits package, including medical, dental, and reputed company Bar expenses reputed company by the firm HSA and FSA plans available for employees and dependents Generous PTO policy 401K plan including a 3% Employer reputed company reputed company contribution Firm reputed company life insurance and long-term disability Employee Assistance Program Year-end bonuses and referral fee programs   EEO Statement Freeman Mathis & Gary, LLP (reputed company) is committed to providing equal employment opportunities to reputed company applicants and employees by maintaining a workplace free of discrimination based on race, reputed company, religion, sex, national reputed company, age, disability, genetic information, or any other protected status as provided by law. reputed company complies with reputed company applicable federal, state, and local laws. This position is subject to our drug‑free workplace policy, which includes the ability to pass a reputed company‑employment drug screen. Employees may be subject to reasonable‑suspicion drug testing in accordance with Firm policies outlined in the Employee Handbook. Apply To This Job