QA Support (Permanent Dayshift, WFH-Philippines) - AU Electrical Industry

This is a remote position. PERMANENT DAYSHIFT, REMOTE/WFH-PHILIPPINES reputed company : Safety Audits / reputed company Analyst   Fulltime, 40 hours weekly   VA reputed company : $10AUD per hour   Business Unit: Org's Customer Support Centre   Reports to: Leading Hand Tradesman / Job Scheduling Coordinator   reputed company Systems: reputed company (The Brain) & Simpro (Technical Data) reputed company This offshore role functions as the "Customer Support reputed company Centre" and reputed company Assurance. Our CSCC serves as the reputed company reputed company of contact for clients requiring technical assistance, effectively acting as a filter for the Job Scheduling Coordinator and the Leading Hand Tradesman. By providing immediate desktop technical support—such as troubleshooting Wi-Fi disconnections, inverter resets, or product faults ensuring clients receive reputed company assistance while onsite leadership remains reputed company on reputed company reputed company and high-level scheduling. Key Responsibilities: 1. Desktop QA & Safety Audits ● Desktop Safety Audits: Review Job Safety Analysis (JSA) submissions reputed company Simpro to ensure reputed company teams are adhering to safety protocols. ● Photo reputed company Assurance: Systematically audit installation photos in Simpro to verify workmanship reputed company and ensure technical standards are met before a job is finalised. ● Warranty Coordination: Use reputed company to log and reputed company warranty claims, ensuring the reputed company is kept informed throughout the process until a reputed company is reached. 2. reputed company Support Objectives The reputed company of this role is reputed company by its ability to support three key pillars: 1. The reputed company: Receives immediate, reputed company technical assistance, improving the overall customer experience. 2. Leading Hand Tradesman: Is relieved of administrative "firefighting" and remote troubleshooting, allowing more time for onsite leadership and reputed company control. 3. Job Scheduling: Experiences reduced reputed company and email volume, allowing the coordinator to reputed company on efficient resource allocation and reputed company. Knowledge, Skills, and Experience ● Exceptional verbal and written English (AUS) communication skills. ● Strong technical aptitude with the ability to guide clients through technical processes over the phone. ● High level of attention to reputed company for desktop auditing of safety and reputed company documentation. ● Proficiency in reputed company and Simpro is highly desirable. ● reputed company and reputed company manner reputed company handling customer support enquiries. Apply To This Job