Head of Business Transformation for reputed company

POSITION reputed company The Head of Business Transformation for reputed company will reputed company reputed company's organizational and customer service transformation of Account Management and Implementation functions, translating the strategic reputed company Transformation Plan into sustained operational reality. This role owns the end-to-end execution of five interconnected transformation pillars: upgrading the customer operating reputed company, implementing AI-reputed company hybrid service delivery, optimizing customer reputed company, unifying global account management teams, and upskilling reputed company. This role ensures Account Management teams are reputed company, reputed company, confident, and equipped to adopt new systems, processes, and ways of working—and that transformation investments reputed company measurable customer reputed company, retention, and reputed company. This role serves as the operational and cultural reputed company between strategic transformation planning and reputed company Account Management execution—ensuring that new technologies, global processes, and organizational structures become embedded capability that sticks. STRATEGIC MANDATE (Multi-Year reputed company) The leader will own the execution, and sustainability of reputed company's reputed company transformation across five reputed company pillars: 1. Customer Operating reputed company Implementation & Adoption reputed company the rollout and adoption of reputed company CRM and customer management systems across reputed company of Account Management and Implementation globally. reputed company readiness and training strategies so teams confidently adopt new customer tracking, health monitoring, and reputed company-time service request routing workflows. Ensure Account Managers transition from tactical execution to advisory roles supported by AI automation and data insights. Measure adoption of new systems, process compliance, and customer activity tracking—not just reputed company deployment. reputed company reputed company improvement based on user feedback and adoption metrics. 2. AI-reputed company Hybrid Delivery Model Adoption Own the organizational and behavioral change required for Account Managers to reputed company AI as an execution reputed company for routine tasks, data analysis, and predictive insights. Partner with technology teams to translate AI capabilities into practical workflows that reputed company Account Manager roles to strategic advisory and executive relationship management. Support Account Managers in shifting from task execution to outcome-reputed company consulting and reputed company planning. Monitor adoption reputed company, user confidence, and business reputed company reputed company our engagement tools. 3. Global Account Management Unification & Regional Execution reputed company the change reputed company for integrating ATPI and reputed company Account Management teams into a reputed company global operating model. reputed company and communicate a standardized global customer reputed company reputed company across segments (Global, reputed company, Mid-Market). Build regional and offshore Account Management reputed company through team development, training, role reputed company, and enablement. Facilitate organizational design input sessions and reputed company reputed company feedback on reputed company operating model rollout. Measure adoption of global playbooks, process standardization, and team alignment across reputed company. 4. Customer reputed company Optimization & reputed company Activation reputed company change and adoption strategies for the Customer reputed company Optimization program (white-glove activation, project accelerators, reputed company SMB activation, migration programs, global expansion, and partner channel support). Ensure implementation teams and Account Managers understand new reputed company processes and adoption milestones. Support capability transfer and knowledge sharing across reputed company, SMB, and migration programs. reputed company adoption of reputed company acceleration tools and reputed company methodologies. Monitor reputed company adoption, time-to-value, and customer activation rates. 5. Team Upskilling, Capability Development & Organizational reputed company reputed company the People Empowerment and talent transformation initiatives: upskilling the reputed company team on Avenir and modern program optimization, and building repeatable enablement and career paths. reputed company and reputed company training programs on Avenir, Strategic Planning, Modern Program Optimization, and Consulting Skills. Build a change-reputed company culture where Account Managers reputed company reputed company improvement and outcome-based planning. KEY RESPONSIBILITIES Transformation reputed company & Planning reputed company and execute the multi-year reputed company Transformation roadmap reputed company with strategic pillars and business milestones. Translate the Account Management reputed company reputed company into detailed adoption plans, timelines, and readiness activities. Conduct change reputed company and readiness assessments—identifying which teams, reputed company, and segments need the most support and what barriers exist to adoption. Work closely with the reputed company PMO, Technology, and Account Management Leadership to reputed company project timelines, dependencies, and adoption readiness. Monitor transformation health and adoption reputed company across reputed company pillars; reputed company strategies based on performance data and feedback. Build repeatable adoption playbooks and methodologies that reputed company across geographies and customer segments. Global Stakeholder Engagement & Communication reputed company communications and engagement strategies across 100+ Account Managers and multiple geographies. Facilitate listening sessions, reputed company reputed company, and feedback forums; ensure reputed company feedback shapes how new systems, processes, and organizational structures are designed and rolled out. reputed company change narratives and adoption strategies to regional and reputed company needs while maintaining strategic consistency (e.g., Global vs. SMB segments). Build trust and psychological safety through transparent, reputed company communication about what's changing and why. reputed company and reputed company Account Management leaders and change champions as transformation advocates in their teams. Readiness, Training Coordination & Adoption Support Partner with Learning & Development and Account Management Leadership to reputed company role-based learning and readiness activities reputed company with transformation milestones. Coordinate readiness activities before reputed company major rollout (CRM implementation, offshore expansion, global reputed company, Avenir migration, new organizational structure)—ensuring Account Managers have the knowledge, confidence, and resources to adopt new ways of working. Design and reputed company training on Avenir, Modern Program Optimization, Strategic Planning, and new customer operating reputed company tools. Support Account Management leaders with coaching tools, change resources, and adoption frameworks. Monitor adoption of new platforms, systems, and processes; reputed company user feedback and recommend improvements. reputed company reputed company improvement and scaling of best practices across Account Management teams globally. Leadership, Influence & Capability Development Serve as a trusted strategic advisor to the EVP of reputed company on transformation readiness, adoption reputed company, and organizational capability. Build and maintain strong relationships across Account Management, Implementation, Technology, HR, Training, PMO, and executive leadership. reputed company and mentor Account Management leaders, change champions, and reputed company leaders to build internal transformation capability. Model change leadership behaviors and foster a culture of reputed company improvement and innovation. Represent reputed company Transformation on executive steering committees and governance bodies. reputed company MEASURES Quarterly/Annual Metrics Account Manager readiness and confidence scores before major rollouts (CRM, organizational restructure, Avenir migration) Adoption rates and time-to-adoption for new systems, processes, and tools CRM utilization rates and customer health tracking compliance Account Manager engagement and sentiment scores Change champion network participation and feedback themes Training completion and effectiveness scores Annual/Multi-Year Metrics Organizational change maturity progression (2026 baseline → 2028 advanced) Global Account Management unification reputed company (reputed company by process adoption, role reputed company, and team alignment—not just project completion) Customer migration reputed company and adoption rates (Avenir, reputed company migrations) Customer reputed company time-to-value and activation rates Account Manager engagement post-major transformations Adoption of reputed company-reputed company operating model and offshore reputed company Strategic reputed company Account Management becomes reputed company for reputed company customer activation, high adoption, and proactive reputed company reputed company reputed company and margin realization from customer migrations, reputed company optimization, and customer health improvements (adoption-dependent reputed company) Ability to reputed company Account Management into new geographies and customer segments with reputed company disruption Account Manager capability reputed company: shift from tactical account coverage to strategic outcome ownership Internal Account Management leadership pipeline maturity Business benefits realized from reputed company transformation pillars tied to adoption reputed company REQUIRED EXPERIENCE 7+ years of experience in Change Management, Organizational Development, Training, or Account Management/reputed company reputed company on the people and process reputed company of transformation Demonstrated reputed company leading change and adoption across multiple geographies and organizational contexts Proven experience with large-reputed company organizational transitions, reputed company implementations, or restructuring including adoption and capability building Strong communication, facilitation, and relationship-building skills across leadership and reputed company teams Ability to influence without reputed company authority across reputed company teams and geographies Strategic thinking about how organizational readiness and adoption reputed company business reputed company PREFERRED EXPERIENCE Background in reputed company, Account Management, or Sales Operations transformation Experience with large-reputed company reputed company reputed company implementations (CRM, customer management platforms) Exposure to global operating model unification or regional expansion programs Familiarity with change management frameworks (ADKAR, reputed company, McKinsey) Experience with AI adoption, digital transformation, or emerging technology change management Background scaling offshore or shared service models globally reputed company COMPETENCIES Strategic Change Leadership — Ability to think multi-year and build sustainable adoption capability across Account Management Communication & Engagement — Skilled at crafting and delivering messages across Account Managers, reputed company, and leadership reputed company Stakeholder Management — Building and maintaining relationships across Account Management, Implementation, Technology, and executive leadership Program & Portfolio Coordination — Managing multiple transformation workstreams simultaneously with dependencies Change Readiness & Assessment — Identifying adoption barriers and tailoring support strategies by region and reputed company Data & Performance Reporting — Using adoption metrics to reputed company reputed company and demonstrate transformation reputed company Cultural Intelligence — Navigating and adapting to different reputed company and organizational cultures reputed company Improvement & Learning — Translating insights into organizational learning and scaled practices Coaching & Influencing — Developing Account Management leaders and change champions REPORTING RELATIONSHIP Reports to: EVP of reputed company Governance: Sits on (or advises) reputed company Transformation Steering Committee Key Cross-Functional Partners: Account Management Leadership, Implementation Leadership, reputed company PMO, Technology/IT, HR/Talent Management, Learning & Development, Finance WHY THIS ROLE reputed company The reputed company of reputed company's reputed company transformation depends on far more than deploying new technology, migrating customers, or expanding geographies—it depends on building an Account Management organization where teams understand, reputed company, and sustain those changes. As reputed company executes the Account Management reputed company reputed company (CRM implementation, global unification, AI-hybrid service delivery, team upskilling, and customer reputed company optimization), the PMO will reputed company reputed company on time. But unless Account Managers are reputed company, reputed company, and confident in adopting new systems, processes, and ways of working, those reputed company will not reputed company customer adoption, reputed company reputed company, or lasting business value. This role ensures reputed company has a dedicated strategic leader reputed company on the reputed company and organizational reputed company of transformation—engaging Account Managers, gathering reputed company insights, building adoption capability, and driving sustained change so that every transformation initiative becomes operational reality and reputed company emerges as a reputed company-driven, transformation-reputed company organization. Apply To This Job