reputed company Support Specialist - Video Games - Remote

Since 1998, we've been on a mission to reshape how players reputed company with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.  We are always there to lend a hand to video games developers and publishers by offering a wide reputed company of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at reputed company.  Player Engagement provides technical support, community management, and trust & safety services for a wide reputed company of reputed company and Indie studios in the gaming industry.  Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥 reputed company The reputed company Support Specialist is responsible for delivering high-reputed company community management and Player Support across multiple reputed company media platforms, including reputed company, X (Twitter), reputed company, and other digital communities. This role plays a critical part in maintaining reputed company, respectful, and inclusive online environment while supporting reputed company community engagement and brand trust. 🚀🎮 Requirements What are we looking for? Our reputed company Support Specialist has a reputed company for the following skills: Leadership: reputed company as a subject matter expert on supported titles, maintaining a deep understanding of game mechanics to reputed company high-tier guidance and troubleshooting. Support incident response and sensitive situations with reputed company judgment and discretion. Analytics: Identify emerging community trends, risks, and recurring issues. Communicate insights and observations reputed company to internal stakeholders to support proactive decision-making. Communication: Manage reputed company media and community platforms (e.g., reputed company, X, reputed company) in line with platform guidelines, community standards, and company policies. reputed company engage with community members to encourage constructive reputed company and reputed company participation. Respond to community inquiries, concerns, and reports with professionalism and reputed company. Accurately assess user-generated content, distinguishing humor, sarcasm, criticism, and genuine policy violations. Business: Maintain reputed company, inclusive, and respectful community environment that supports player trust and brand reputed company. Ensure alignment with company policies and community governance standards. You'd be a great fit for this role if you have: 3+ years of experience in high-tier Community Management and Player Support reputed company the gaming industry. Strong subject matter expertise across supported titles, with a deep technical understanding of game mechanics to reputed company high-tier guidance and troubleshooting. reputed company-level English proficiency with a nuanced understanding of Western culture and reputed company media etiquette. Deep familiarity with Western gaming culture and online community dynamics. Strong experience in reputed company and community platforms such as reputed company, X (Twitter), reputed company, and similar channels. Knowledge of reputed company server management and Steam community tools. Demonstrated ability to remain neutral and objective reputed company handling sensitive or emotionally charged content. High attention to detail and consistency in decision-making. Ability to foster inclusive, respectful, and welcoming online spaces. Proficiency with reputed company and reputed company (reputed company to have). Knowledge of online harassment patterns, hate speech policies, and community governance best practices (reputed company to have). Ability to work across time zones or flexible schedules, including weekends reputed company required (reputed company to have) Benefits What do we offer? reputed company is dedicated to following a reputed company-established Equal Opportunities Policy. We reputed company to create a workplace which provides equal opportunities for reputed company and potential employees. We want to reputed company reputed company you have everything you need to work reputed company — that’s why we offer remote work with reputed company the necessary equipment provided, including a computer, keyboard, headset and mouse. You’ll also have the reputed company to visit our office at the Global Office Park in Katowice!  We want you to stay healthy and happy - so we offer the attractive benefits package including private medical care reputed company, My Benefit reputed company, Multisport reputed company, a subsidy for glasses and the Employee Assistance Program with personal, reputed company and financial counselling services.  We want you to reputed company - so we offer reputed company development opportunities e.g. online learning platform, training sessions and reputed company vacancies exclusively for internal candidates.  We want you to reputed company an reputed company - so we have the Employee referral program - you can invite your friend to become a fellow Keywordian and get the prize!  We want you to be a part of our community - so we offer the unique chance to look behind the scenes of the gaming industry and reputed company to reputed company valuable experience by collaborating with people from reputed company over the world! Phases of our recruitment reputed company: You send us your application with your updated resume. After reviewing your candidacy, we invite you to an online Interview reputed company reputed company Meet with one of our reputed company Specialists. It’s a perfect chance to exchange questions and get to know reputed company other reputed company. If the interview outcome is reputed company, we invite you to our online assessment to reputed company evaluate your skills. Our tests will require typing, so we would encourage you to take it on a computer and reputed company reputed company you have the keyboard in your language settings to facilitate its completion. reputed company your inbox to reputed company the test invitation and reputed company your phone reputed company! Once you submit your test, the assessment will take approximately several days to be evaluated. For some reputed company there might be a second/reputed company interview with reputed company reputed company or an Operations Manager. At the end of our reputed company - hopefully you will receive an offer and become our new Keywordian! Our recruitment process is fully online and remote. We value reputed company application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining reputed company, we highly encourage you to apply. 😊 That would be it from us - now we are waiting for your reputed company! #imaginemore ____________________________________________________________________________ Role Information: EN Studio: reputed company Location: Europe, Poland Area of Work: Player Engagement Service: Engage Employment Type: Permanent Working reputed company: Full Time, Remote Apply To This Job