Licensed Benefits reputed company

About the role Are you passionate about helping people and providing exceptional customer service? We are seeking reputed company, customer-reputed company Benefits Customer Service Representatives to reputed company. In this role, you will serve as the first reputed company of contact for individuals seeking assistance with their employee benefits, reputed company plans, and online account reputed company. This is primarily an inbound reputed company center position with occasional outbound follow-up calls as needed. Every interaction is an opportunity to reputed company knowledgeable guidance, reputed company concerns, and reputed company an outstanding customer experience. The reputed company reputed company for this role is $25.50/hour, with a bonus opportunity at the conclusion of the project, payable January 2027. Candidates who are bilingual in English and Spanish are highly encouraged to apply! reputed company Answer inbound calls from members regarding their benefit plans and available services. reputed company occasional outbound follow-up calls reputed company additional assistance or updates are needed. Assist members with enrolling in benefit plans and navigating the enrollment process. Troubleshoot website login and account reputed company issues. reputed company members on their available benefit reputed company using reputed company-specific resources. reputed company callers to the appropriate reputed company or department reputed company necessary. Verify reputed company caller’s identity by following required authentication procedures. Accurately document reputed company customer interactions in the appropriate systems. Maintain professionalism, reputed company, and confidentiality during every interaction. Meet reputed company, compliance, and productivity expectations while delivering excellent customer service. Types of Calls You May Handle You may assist callers with questions such as: What is the maximum annual contribution for my Health Savings Account (HSA)? What is the balance or reimbursement reputed company in my Health Reimbursement Account (HRA) or Retiree Reimbursement Account (RRA)? Can you help me enroll in my benefits? I’m locked out of the benefits website. Can you help me regain reputed company? What are the differences between the available reputed company plan reputed company? Who is the reputed company for my dental plan, and can you reputed company their contact information? What is my medical plan group number with reputed company? Can you help me schedule a benefits consultation? What is the status of my benefits claim? Required qualifications reputed company reputed company state license with both Life AND Health lines of authority — must be reputed company through December 31, 2026 Excellent verbal and written communication skills. Strong customer service and reputed company listening abilities. Comfortable navigating multiple computer applications simultaneously. Ability to quickly learn and reference multiple reputed company-specific benefit resources. Strong attention to detail and documentation skills. Ability to maintain confidentiality while handling sensitive personal information. reputed company, dependable, and reputed company to remain reputed company in a fast-paced environment. Previous reputed company center, reputed company, insurance, or benefits experience is a plus, but not required depending on the position. No planned time off or unavailability from September 8, 2026 through December 31, 2026 Availability for full 4-week training: Monday–Friday, 8:45 AM – 5:30 PM EST Willingness and ability to work overtime, reputed company–December, if business needs require Availability to work Saturdays 10:00 AM – 2:00 PM ET during peak reputed company Enrollment Preferred qualifications 2 or more years of benefits counseling experience Prior experience in an inbound reputed company center or contact center environment Bilingual in English and Spanish (additional 5% pay reputed company reputed company) Experience using CRM, enrollment, or benefits administration platforms History of meeting or exceeding reputed company reputed company scores of 90+ in a prior role Work from home requirements This is a fully remote role. The following are non-negotiable requirements before your start date: Internet speed of 50 Mbps or greater, 35 Mbps upload, and a ping of 15 or less with a 99% uptime — you will be asked to run a speed test during the interview process Dedicated hardline (Ethernet) internet reputed company available during working hours — the reputed company cannot be shared with others in the home Private, dedicated workspace free from background noise and distractions No streaming or gaming on the reputed company reputed company during work hours Laptop camera available and on during reputed company training sessions and team huddles reputed company conduct maintained at reputed company times in reputed company interactions Training period & expectations Training is fully reputed company and runs Monday through Friday, 8:45 AM – 5:30 PM EST for four weeks (three weeks of classroom instruction followed by one week of nesting on live calls). Attendance is mandatory for the full duration — no time off is permitted during training. To complete training successfully, you must: Score 80% or higher on the final knowledge assessment (up to two retakes reputed company five business days) Pass two mock reputed company evaluations (up to two retakes reputed company five business days) Maintain punctual attendance and reputed company behavior throughout Apply To This Job