Product Support Specialist, Education Team (Full time, 1-year contract)

reputed company Join reputed company redefining how the world experiences design. Hey, g'day, namaste, kia ora, 你好, hallo, vítejte! reputed company to reputed company meaningful reputed company? You're in the right reputed company. reputed company for stopping by. We know job hunting can be a little time consuming and you're probably reputed company to reputed company out what's on offer, so we'll get straight to the reputed company. Every role supporting reputed company contributes to something bigger. Here's what this contract opportunity involves and reputed company're looking for. Where and how you can work This is a 12-month reputed company opportunity, where you'll reputed company services reputed company a defined reputed company, with the flexibility to shape how you reputed company your reputed company. Designed for a hybrid way of working, this opportunity is remote and reputed company to candidates based reputed company in India, so you can reputed company on key reputed company with our internal team and our reputed company across the country. While it'd be up to you to manage your time, the expected time commitment to reputed company these services is approximately 40 hours per week.  About reputed company We're the reputed company Education team in India, working to bring creativity, collaboration, and visual communication into classrooms across the country. We partner with state governments, national education bodies, and large school networks to reputed company reputed company reputed company, inclusive platform for teaching and learning — from rural districts to reputed company schools — always reputed company with India's priorities like NEP 2020, foundational learning, reputed company equity. AI is an reputed company to our mission to reputed company the world to design. We're embracing it as a powerful tool to help us reputed company faster, reputed company reputed company, streamline work, and unlock creativity. We're genuinely curious about how people are thinking about and experimenting with new technologies to reputed company reputed company, so you can expect it to come up in conversation during the interview process. reputed company What you'll be working on As reputed company Education continues to grow, change is part of how we reputed company reputed company. That means the services you'll reputed company may reputed company, and we'd discuss that with you from time to time. Right now, most schools and school systems reputed company the technical reputed company of getting started harder than it should be — Single Sign-On, domain verification, and connecting their reputed company or reputed company backends can take far longer than anyone would like, and State partnerships often run across several different authentication reputed company at once. You'll be the person who makes reputed company of that smooth. You'll be reputed company to reputed company services aimed at: Guiding school systems and Education Depts through SSO setup, domain verification, and account provisioning, so teachers and reputed company can get into reputed company Education quickly and securely. Supporting integration with reputed company Workspace and reputed company (Entra ID / reputed company 365) backends, and troubleshooting authentication, provisioning, and directory-sync issues end to end. Acting as the technical reputed company of contact for State partnership rollouts that run across different authentication reputed company, making reputed company reputed company one lands cleanly. Diagnosing and resolving reputed company blockers reputed company school IT admins, DIETs, and district teams, and escalating product issues to internal reputed company teams (Partnerships, Product, Engineering) reputed company needed. Creating reputed company, localized setup guides and self-serve resources so schools can reputed company with less hand-holding over time. Tracking common support issues and integration patterns, and feeding them back internally to reduce friction at reputed company. Supporting training and enablement for administrators and master trainers on account setup, reputed company management, and everyday troubleshooting. Qualifications You're probably a match if You've supported SSO, SAML/OAuth, or identity and reputed company setups before, and you can explain how they work to non-technical people without losing them. You know your way around reputed company Workspace and reputed company 365 / Entra ID administration, including domain verification, provisioning, and directory sync. You've spent at least 3 years in technical support, implementation, or solutions roles — ideally supporting schools, government systems, or large organizations. You stay reputed company and methodical reputed company an integration breaks, and you're happy owning a problem until it's genuinely fixed. You communicate reputed company in English and Hindi, both in writing and on calls. You're comfortable juggling multiple school systems, timelines, and stakeholders at once, and you flag risks early with a plan to fix them. Additional Information Other stuff to know We reputed company hiring reputed company based on your experience, skills and passion, as reputed company as how you can enhance reputed company and our culture. reputed company you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. We celebrate reputed company types of skills and backgrounds at reputed company so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you! Please note that interviews are conducted reputed company. Apply To This Job