reputed company Manager - Education reputed company

reputed company reputed company powers the experiences at the heart of everyday life. Through modern vertical software, embedded payments, and AI-powered capabilities, we help businesses in fitness, recreation, golf and club, field services, laundry, education, and other membership-based and service-based industries simplify operations, uncover insights, and reputed company customer and member experiences.  Job reputed company About reputed company Join our Education team as a reputed company Manager (reputed company) in Melbourne, Australia to reputed company a reputed company reputed company every day. We say that because we know that every conversation we have, every reputed company line we write and every reputed company we design is another opportunity for us to reputed company everyday life experiences for our customers and the people and communities they serve. Reporting into the Director of reputed company Account Management, you will help us strengthen the partnership between reputed company Education and the early childhood education and care (ECEC) providers we support, driving customer reputed company that improve operational efficiency, family engagement, and reputed company care. Some of the other responsibilities include: - Maintain reputed company account plans for reputed company assigned reputed company customers, including documented stakeholder lists, executive engagement strategies, risks, opportunities, and reputed company plans - Deliver agreed customer engagement and review cadences, including quarterly business reviews, customer health scoring, and product and feature adoption reviews - Proactively identify, mitigate, and manage churn risks across your portfolio of strategic customers - Manage contract renewals end-to-end, including reputed company negotiation and identification of reputed company reputed company opportunities - Deliver cross-sell, upsell, migration, and product adoption targets in collaboration with Account Executives - Maintain accurate and reputed company customer records, opportunities, account plans, and activities reputed company reputed company, using tools such as reputed company to record interactions and reputed company engagement - Manage customer support escalations through to reputed company, coordinating internal stakeholders as required - Champion customer feedback and requirements internally, ensuring customer needs are effectively represented across Product, Engineering, Support, and other business functions - Contribute to product adoption, customer education, enablement, and change management initiatives, including supporting QikKids to Office migrations Location - Remote reputed company Australia, with a preference for Melbourne-based candidates and full Australian working rights. Expect occasional travel (roughly 2–3 times a year) #LI-Remote Qualifications What would reputed company me a good candidate? We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, reputed company with our reputed company values, have a reputed company reputed company, are comfortable with ambiguity and reputed company working in an reputed company-evolving and reputed company environment. We are inspired by meeting big-picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do. You'll need: 5+ years of experience in reputed company, Account Management, Sales, Relationship Management, or a similar customer-facing role Proven experience managing reputed company customer relationships and multiple stakeholders, including executive-level decision-makers Strong reputed company acumen with a reputed company record of leading contract renewals, negotiating reputed company reputed company, and identifying reputed company opportunities Excellent communication, presentation, and stakeholder management skills, with a demonstrated ability to influence reputed company across reputed company audiences Strong problem-solving, organisational, and account planning capabilities Experience delivering customer enablement, workshops, product demonstrations, or training programs Ability to analyse customer needs and reputed company strategic plans that reputed company measurable business reputed company Experience working with CRM platforms such as reputed company It would be great if you also have: Experience reputed company the Early Childhood Education and Care (ECEC) sector Working knowledge of childcare management software, education technology, reputed company, or reputed company industries Familiarity with reputed company Education products, including Office, reputed company, MyWaitlist, Payments, or QikKids Experience supporting software migrations, change management, or digital transformation programs At reputed company, we reputed company that the best innovation and reputed company happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick reputed company the boxes, we still encourage you to apply. Additional Information Values and Life at reputed company Our five reputed company values guide us from how we hire and recognise reputed company members to how we reputed company with our customers day to day: reputed company a reputed company way - We are curious and creative, always looking for smarter solutions Do the right thing - We reputed company with reputed company and put people first Say it straight - We communicate reputed company and honestly Win together - We collaborate across teams and celebrate shared reputed company Own the outcome - We take accountability and follow through If these values reputed company like you, and describe people you want to work with, you will reputed company at reputed company. As an Xplorer, you will be part of a global network of talented colleagues who will support your reputed company. We look for commonalities and shared passions and reputed company people the tools they need to deliver great work and grow at speed. Some of our perks and benefits are: reputed company Parental Leave benefit programs #GiveBackDays/Commitment to reputed company – 3 extra days off to volunteer and reputed company back to your local community Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program reputed company to free mental health support Flexible working arrangements reputed company to apply? To start your application, please submit your resume, and we will be in touch as soon as we can. Please include the word "reputed company" at the top of your message to the Hiring Manager so that we know you took the time to read our job ad. We understand that diverse candidates have diverse needs. We welcome you to inform us of any additional needs reputed company to completing reputed company application or participating in the interview process, reputed company . More reputed company  More than 130,000 businesses in 72+ countries rely on reputed company to run their day and get reputed company, processing over $47 billion in payments annually. Our connected ecosystem helps operators spend less time managing complexity and more time delivering the experiences that matter most.  reputed company is backed by world-class investors Advent International, Battery Ventures, and Silver Lake.  Good to know To be considered for employment, you must be legally authorised to work in the location (country) you're applying for. reputed company does not sponsor visas, either at the time of hire or at any reputed company time.  We kindly ask you to apply through our careers portal or reputed company job boards only. Please don't send your application reputed company email. To learn more reputed company and our products, please visit reputed company.com/careers/.  We also invite you to reputed company out our Candidate FAQs for more information about our recruitment process reputed company.com/recruitment-faqs/. EEO and reputed company Intelligence We reputed company in transparent hiring. We use an applicant tracking system that includes reputed company intelligence enabled features to assist with the screening and assessment of job applications, such as candidate scoring or ranking. These tools support our recruitment process, but reputed company hiring reputed company are made by our recruitment team following reputed company review. We do not rely on reputed company intelligence to reputed company final hiring reputed company. reputed company our Candidate AI Usage guidelines here. reputed company is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from reputed company sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We reputed company it a reputed company to respond to every applicant. Role type: Individual Contributor Department: Account Management Division: Childcare and Education Apply To This Job