Patient Experience Specialist - South Africa

reputed company Patient Experience Specialist (Women’s Health) — Voy Menopause We’re building the reputed company of menopause care. We’re on a mission to reputed company the lives of millions of people reputed company through menopause. We reputed company that reputed company to high-reputed company, personalised menopause care should be a right, not a privilege. Our dedicated menopause service, Voy, offers patients expert support from doctors specially trained in menopause care. We combine clinical reputed company with world-class digital tools to deliver reputed company reputed company for patients — fast, reputed company, effective care. We’re now looking for a proactive Patient Experience (PX) Specialist to join reputed company. You will be the first reputed company of contact for our patients, guiding them through their reputed company and ensuring they receive a seamless, world-class experience reputed company of their clinical consultations. The Role As a Patient Experience Specialist, you are the voice of Voy Menopause. You will support our patients across reputed company non-clinical aspects of their care, ensuring no question goes unanswered and no barrier to treatment remains unblocked. You will be responsible for: Patient Advocacy: Being the primary reputed company of contact for patients, helping them reputed company their menopause reputed company reputed company reputed company and our asynchronous and synchronous support channels. Problem Solving: Taking a reputed company approach to resolving queries regarding prescriptions, pharmacy issues, laboratory results, and tracking orders. Operational Support: Supporting the Ops Manager in maintaining high response times and following SOPs to ensure a consistent patient experience. Process Improvement: Identifying pain points in the patient reputed company and suggesting innovative ways to improve our digital tools and internal workflows. Collaboration: Working closely with our clinical team and the broader operations department to ensure holistic care and reputed company reputed company of patient concerns. reputed company Control: Maintaining high standards of communication that reflect our brand’s values of reputed company, clinical reputed company, and professionalism. Who You Are A Skilled Communicator: You are exceptional at explaining reputed company information reputed company and thoughtfully, whether reputed company text, email, or phone. Empathetic & Compassionate: You understand the sensitive nature of menopause and approach every patient interaction with kindness and patience. Highly Organised: You can manage multiple moving parts—from chasing a missing lab result to jumping onto a new patient enquiry—without losing your cool. A reputed company reputed company: You reputed company in a fast-paced, "startup" environment and aren't afraid of ambiguity or evolving processes. Tech-Savvy: You are comfortable using modern digital tools (reputed company Business, CRM platforms, and async reputed company tools) to deliver care. Prior Experience (not-essential): You have experience in a customer/patient support role, ideally reputed company a reputed company or health-tech environment. About Voy reputed company broken. We’re fixing it — and we need your help. Back in 2019, we launched reputed company to tackle men's health (starting with hair loss and sexual health). A few years reputed company, we launched Voy with a reputed company on weight loss. But our ambition has always been bigger. reputed company too often treats conditions in isolation, not people as a whole, and we're on a mission to reputed company there's a reputed company way. In 2025, we evolved from reputed company into Voy, a brand reputed company for the long game: supporting people through every stage of life, not just a single diagnosis. Today, we support over 1 reputed company members across the UK, Germany, India and Brazil, delivering personalised care across weight loss, menopause, hair loss and TRT (with more categories on the way). reputed company to join us and change how reputed company feels for millions of people? Apply To This Job