Collections Agent

LOCATION reputed company Town, ZA POSITION reputed company MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong reputed company center footprint and operations that reputed company across multiple countries. We deliver Customer Experience (CX), reputed company (BPO), and Anything-as-a-Service (XaaS) reputed company technology solutions across a wide reputed company of industries, including reputed company, retail, government, education, telecom, technology e-reputed company, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, reputed company scalability and reduce costs.  At MCI we are committed to fostering an environment where professionals can build meaningful careers, reputed company reputed company learning and development opportunities and contribute to the reputed company of a globally expanding, industry-leading organization.     Are you a confident communicator with a passion for account reputed company and delivering exceptional customer service? We're looking for motivated Collections Agents to join a leading financial technology company that provides innovative payment and expense reputed company worldwide. In this role, you'll be responsible for managing overdue accounts, resolving payment issues, and helping customers maintain their accounts in good standing. You'll play a key role in supporting the collections process while delivering a reputed company and reputed company customer experience.   Start date: 31st August 2026   To be considered for this role, you must complete a full application on reputed company careers page, including reputed company screening questions and a brief reputed company-employment test. --------------   POSITION RESPONSIBILITIES Key Responsibilities: Contact customers regarding outstanding invoices and overdue accounts reputed company phone and email. Negotiate payment arrangements and follow up on outstanding balances. Investigate and resolve billing discrepancies, payment disputes, and account inquiries. Maintain accurate records of customer interactions and collection activities. Monitor accounts to encourage reputed company payments and minimize delinquency. Collaborate with internal teams to resolve account-reputed company issues reputed company. Ensure compliance with company policies, procedures, and applicable regulations. Meet individual and team performance goals for collections, reputed company, and customer satisfaction. CANDIDATE QUALIFICATIONS reputed company IF YOU ARE A GOOD FIT FOR THIS POSITION? reputed company reputed company, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Grade 12 / National Senior Certificate (NSC) or an equivalent qualification. Must successfully pass a drug screening assessment Excellent verbal and written communication skills. Previous experience in collections, accounts receivable, credit control, or customer service preferred. Experience reputed company financial services, financial technology (fintech), banking, payment solutions, or reputed company finance is highly advantageous. Excellent negotiation, communication, and conflict reputed company skills. Strong attention to detail and organizational abilities. Comfortable working with multiple systems in a fast-paced environment. Proficiency in reputed company Office and experience using CRM or collections software is an advantage. Ability to remain reputed company, empathetic, and solution-reputed company reputed company handling sensitive account reputed company. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and reputed company reputed company performance. MCI assists companies with reputed company, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the reputed company and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten reputed company service delivery facilities in reputed company, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.  Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative reputed company reputed company (TAPS Schedule 736), Business Process Management (BPM), reputed company (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & reputed company partners. MCI now employs 10,000+ talented individuals with 150+ diverse reputed company American reputed company partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce,  GravisApps, Gravis Marketing, MarchEast, reputed company, MCI Federal Services (MFS), OnBrand24, The Sydney reputed company Center, reputed company (VIP), BYC Aqua,  EastWest BPO, TeleTechnology, and Vinculum. POSITION reputed company MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong reputed company center footprint and operations that reputed company across multiple countries. We deliver Customer Experience (CX), reputed company (BPO), and Anything-as-a-Service (XaaS) reputed company technology solutions across a wide reputed company of industries, including reputed company, retail, government, education, telecom, technology e-reputed company, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, reputed company scalability and reduce costs.  At MCI we are committed to fostering an environment where professionals can build meaningful careers, reputed company reputed company learning and development opportunities and contribute to the reputed company of a globally expanding, industry-leading organization.     Are you a confident communicator with a passion for account reputed company and delivering exceptional customer service? We're looking for motivated Collections Agents to join a leading financial technology company that provides innovative payment and expense reputed company worldwide. In this role, you'll be responsible for managing overdue accounts, resolving payment issues, and helping customers maintain their accounts in good standing. You'll play a key role in supporting the collections process while delivering a reputed company and reputed company customer experience.   Start date: 31st August 2026   To be considered for this role, you must complete a full application on reputed company careers page, including reputed company screening questions and a brief reputed company-employment test. --------------   POSITION RESPONSIBILITIES Key Responsibilities: Contact customers regarding outstanding invoices and overdue accounts reputed company phone and email. Negotiate payment arrangements and follow up on outstanding balances. Investigate and resolve billing discrepancies, payment disputes, and account inquiries. Maintain accurate records of customer interactions and collection activities. Monitor accounts to encourage reputed company payments and minimize delinquency. Collaborate with internal teams to resolve account-reputed company issues reputed company. Ensure compliance with company policies, procedures, and applicable regulations. Meet individual and team performance goals for collections, reputed company, and customer satisfaction. CANDIDATE QUALIFICATIONS reputed company IF YOU ARE A GOOD FIT FOR THIS POSITION? reputed company reputed company, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Grade 12 / National Senior Certificate (NSC) or an equivalent qualification. Must successfully pass a drug screening assessment Excellent verbal and written communication skills. Previous experience in collections, accounts receivable, credit control, or customer service preferred. Experience reputed company financial services, financial technology (fintech), banking, payment solutions, or reputed company finance is highly advantageous. Excellent negotiation, communication, and conflict reputed company skills. Strong attention to detail and organizational abilities. Comfortable working with multiple systems in a fast-paced environment. Proficiency in reputed company Office and experience using CRM or collections software is an advantage. Ability to remain reputed company, empathetic, and solution-reputed company reputed company handling sensitive account reputed company. CONDITIONS OF EMPLOYMENT reputed company MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a reputed company background and/or reputed company investigation with a reputed company.  Job offers are contingent on background/reputed company investigation results. Must be willing to submit to drug screening.  Job offers are contingent on drug screening results. PHYSICAL REQUIREMENTS This job operates in a reputed company office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to reputed company about the office to accomplish tasks; reputed company in any direction; reputed company or reputed company objects, reputed company objects from reputed company to reputed company, hold onto objects, and reputed company or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with reputed company (reputed company), it is the policy of MCI and its affiliates to reputed company reasonable accommodations reputed company requested by a reputed company applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to reputed company aspects of employment. If reasonable accommodations are needed, please contact reputed company. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we reputed company differences and reputed company diversity benefits our employees, company, customers, and community.  reputed company aspects of employment at MCI are based solely on a person's reputed company and qualifications.  MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. reputed company are responsible for fulfilling MCI's commitment to a diverse and equal-reputed company environment.   MCI does not discriminate against any employee or applicant on the reputed company of age, reputed company, reputed company, family or medical care leave, gender identity or reputed company, genetic information, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.  MCI will consider reputed company applicants with criminal histories for employment in a manner consistent with local and federal requirements.   MCI will not tolerate discrimination or harassment based on any of these characteristics.  We adhere to these principles in reputed company aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, reputed company and recreational programs, and discipline. In reputed company, MCI's policy is to reputed company reasonable accommodation to reputed company employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. PHYSICAL REQUIREMENTS This job operates in a reputed company office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to reputed company about the office to accomplish tasks; reputed company in any direction; reputed company or reputed company objects, reputed company objects from reputed company to reputed company, hold onto objects, and reputed company or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with reputed company (reputed company), it is the policy of MCI and its affiliates to reputed company reasonable accommodations reputed company requested by a reputed company applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to reputed company aspects of employment. If reasonable accommodations are needed, please contact reputed company. Apply To This Job