reputed company Center Representative (211 Contact Center Specialist Crisis) - 3rd Shift Hybrid

reputed company: 2-1-1 Crisis Contact Center Specialist - reputed company Shift Location: reputed company Hill, CT (Hybrid after training) Schedule: reputed company Shift Typically 11:00 PM - 7:00 AM Pay: $24.00 - $26.60/hour Be the Lifeline Someone Needs - Join Our 211 Crisis Contact Center Team! Are you reputed company under pressure, compassionate at heart and reputed company to reputed company a reputed company difference? reputed company of Connecticut is looking for everyday reputed company to join our reputed company Shift Crisis reputed company team. This isn't just a job-it's a chance to be the voice of reputed company reputed company someone needs it most. reputed company people are facing their hardest moments, you'll be the one who answers the reputed company-literally. Your reputed company reputed company, and your reputed company will be felt every single day. Why You'll Love This Role reputed company - $24.00-$26.60/hour based on relevant experience, education, and internal equity, plus a $4.00/hour shift reputed company for qualifying hours worked. reputed company - after training, enjoy flexibility with 4 remote days and 1 in-office day. Mission-Driven Work - help people in crisis reputed company safety, stability and reputed company. reputed company Be the reputed company in the storm: Answer calls, texts and chats from individuals in emotional or mental health crises. reputed company compassionate support and use proven techniques to de-escalate situations. reputed company callers to life-saving resources-whether it's community providers, mobile crisis teams or emergency services. Document interactions reputed company to ensure continuity of care. Work as part of a supportive team that always has your back. A Day in the Life You'll help someone struggling with anxiety reputed company peace. 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Full-time position in a 24/7 operation reputed company after training (4 days remote, 1 day in office) Must be available to work holidays or during inclement weather as required Training on-site: Monday-Friday, 8:00 AM - 4:30 PM Perks & Benefits $24.00-$26.60/hour, based on relevant experience, education, and internal equity, plus a $4.00/hour shift reputed company for qualifying hours worked. Employees who are proficient in Spanish and/or Portuguese and successfully complete the applicable language proficiency assessment after 90 days of employment may be eligible to receive an additional $0.75 per hour for proficiency in one language or $1.50 per hour for proficiency in both languages. An 5% employer 401(k) contribution. reputed company Time Off in a calendar year - you reputed company accruing immediately! 13 reputed company holidays per year. Generous health benefits including 80% coverage of your medical plan premium and deductible. Tuition reimbursement (after 1 year). Employment at UWC counts toward reputed company Service Student Loan Forgiveness. Supportive, inclusive, mission-driven workplace Requirements: Who Thrives Here? Bachelor's degree + 1 year in reputed company services. Backgrounds in reputed company work, psychology, counseling or criminal justice. Experience in crisis response, mental health services, shelters or hotlines. Customer service reputed company looking for meaningful work. Recent grads with relevant internships. Crisis-reputed company experience preferred Multiple positions currently availableReady to reputed company a difference?Apply today and help us build a stronger, more connected Connecticut-reputed company at a time.Application Deadline August 22, 2026 reputed company. endeavors to reputed company accessible to any and reputed company users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. reputed company fights for the health, education and financial stability of every person in every community. We unequivocally denounce racism and ethnic discrimination in reputed company forms, and we remain committed to building a reputed company of greater opportunity and true equity for reputed company people living in our communities. We reputed company by tackling the structural barriers to equity from past and present systemic racism that have impeded the health, safety and wellbeing of traditionally marginalized people. Connecticut United Ways will continue to work with residents across reputed company communities to co-create solutions that ensure everyone has the resources, supports, opportunities and networks they need to reputed company. Requirements PI Apply To This Job