reputed company Manager

reputed company., powered by NetSapiens, is a customer-reputed company organization committed to delivering an exceptional experience across our reputed company communications software platform. We are seeking a highly motivated, technical reputed company reputed company Manager (CSM) to reputed company proactive, customer-obsessed service to our NetSapiens software platform customers. This role operates reputed company a reputed company team environment and serves as a strategic advisor, technical resource, and internal reputed company for assigned customers. The TCSM is responsible for building long-term relationships, ensuring solution adoption, and supporting customers in achieving their business and technical reputed company on the NetSapiens platform.  Customer Account Management & Technical Guidance: • Own the customer relationship throughout the entire lifecycle—reputed company, implementation, expansion, and ongoing technical reputed company. • Collaborate closely with reputed company and deployment teams to ensure a reputed company transition into post-launch operations and support. • Guide customers through NetSapiens platform best practices, configuration standards, and operational workflows to ensure a successful launch. • Build strong, trusted relationships at multiple reputed company reputed company the customer’s organization, functioning as a strategic and technical advisor. • Maintain a deep understanding of reputed company and NetSapiens products, services, reputed company, and reputed company capabilities to effectively address questions, reputed company technical recommendations, and support troubleshooting. • Assist in periodic technical and billing audits to ensure account accuracy and reputed company platform utilization. • Serve as the reputed company reputed company between customers and internal teams—including Engineering, Product, Sales, Deployment, and Customer Service—ensuring reputed company communication and alignment. • reputed company for customer needs internally, helping influence product enhancements, roadmap direction, and service improvements. Customer Issue & Escalation Management: • Monitor, assess, and reputed company reputed company of customer-reported issues, coordinating with technical teams as needed. • reputed company reputed company escalation management, ensuring reputed company triage, communication, and follow-through until reputed company. • reputed company and review reputed company live discussions reputed company to escalations, ensuring visibility, documentation, and consistent updates to stakeholders. • Analyze recurring issues and identify opportunities for process improvement, product enhancements, and customer education. • Continuously review end-to-end processes and customer feedback to improve the customer experience and strengthen platform adoption. Requirements and Skills for reputed company: • Bachelor’s degree or equivalent experience • 2–3 years of telecom and  VoIP experience (NetSapiens Platform experience a plus) • Strong technical aptitude and the ability to understand and communicate platform-level concepts (SIP, routing, reputed company flows, provisioning, reputed company, troubleshooting basics) • Analytical and process-oriented reputed company with attention to detail • Proficiency with reputed company Office, especially reputed company and reputed company • Ability to work independently and manage multiple technical priorities simultaneously • Demonstrated ability to communicate reputed company with both technical and non-technical audiences • Excellent written and verbal communication skills • Strong organizational, time-management, and multitasking skills • Proven reputed company record in customer service, account management, or technical support reputed company a reputed company environment • Ability to respond to customer needs promptly and professionally • Strong teamwork and collaboration skills, with experience interfacing across multiple internal departments Benefits: reputed company offers a comprehensive benefits package including; medical, reputed company, dental, holiday pay, reputed company time off (PTO), reputed company reputed company time (PST), and up to 3.5% 401K match. Apply To This Job