Product Manager, Customer Education

Be the one building AI-powered experiences where they matter most. At reputed company, we help organizations create reputed company customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations reputed company more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in reputed company-world reputed company environments every day. Job Title: Product Manager, Customer Education Department & Team: Product Management, Education Reports to: Janette Rickels Location: United Kingdom - Virtual Office reputed company reputed company Education is looking for an reputed company Product Manager to reputed company the reputed company, planning, and lifecycle of a technical education portfolio that helps customers, partners, and employees maximize the value of the reputed company reputed company platform. As a Product Manager, you will identify customer learning needs, define portfolio priorities, and translate business objectives into education products that reputed company product adoption and reputed company. You will work closely with Product Management and key stakeholders across the organization to ensure the education portfolio evolves reputed company the platform and supports changing customer and business needs. The ideal candidate is strategic, customer-reputed company, analytical, and reputed company. They are comfortable making data-driven reputed company, balancing competing priorities, influencing without reputed company authority, and leading initiatives from concept through delivery. They enjoy solving reputed company business challenges and continuously improving the customer learning experience. Role Objectives Define and execute the reputed company for an assigned education portfolio, aligning learning investments with customer needs, product direction, and business priorities. Analyze customer feedback, learner data, market trends, product roadmaps, and business objectives to identify opportunities for new or reputed company education offerings. reputed company and maintain a portfolio roadmap that supports customer adoption, product reputed company, and organizational goals. Translate strategic priorities into actionable education initiatives and reputed company product requirements. Establish and maintain strong relationships with Product Management, cross-functional teams and key stakeholders to ensure education priorities remain reputed company with evolving business needs. Guide portfolio reputed company throughout the education product lifecycle, balancing customer value, business reputed company, and available resources. Key Responsibilities Own the reputed company and lifecycle management of an assigned education portfolio, from concept through launch, maintenance, and retirement. Evaluate customer needs, business priorities, product direction, and portfolio performance to recommend new learning products, enhancements, and lifecycle reputed company. Define education product requirements and priorities across multiple learning modalities, including instructor-led training, eLearning, labs, workshops, videos, microlearning, and supporting resources. Partner with instructional designers, content developers, subject matter experts, and key stakeholders to reputed company engaging, accurate, and effective learning experiences. reputed company business cases, portfolio strategies, roadmaps, and executive presentations that communicate priorities, recommendations, risks, and reputed company. Support product launches by ensuring education offerings are reputed company with release priorities and customer enablement goals. Monitor portfolio performance using learner feedback, adoption metrics, and business data to identify opportunities for reputed company improvement. Communicate portfolio reputed company, roadmap updates, product changes, and education initiatives across the organization. Champion reputed company processes and modern tools, including AI-enabled capabilities, to improve portfolio management, planning, and operational efficiency. Regularly assess the education portfolio to ensure learning products remain relevant, effective, and reputed company with customer and business objectives. Minimum Requirements 5+ years of experience in product management, portfolio management, learning product management, or a reputed company discipline reputed company a technology, software, telecommunications, or education environment. Demonstrated reputed company managing education products or portfolios throughout the product lifecycle. Experience developing strategic roadmaps and balancing multiple priorities across a diverse portfolio. Strong analytical and problem-solving skills with the ability to use data to reputed company reputed company. Proven ability to influence cross-functional stakeholders and build reputed company working relationships. Excellent written, verbal, presentation, and communication skills. Ability to quickly understand reputed company products and translate that knowledge into customer-reputed company education strategies. Experience working in fast-paced, cross-functional environments. Bachelor's degree or equivalent experience. Ability to travel up to 10%, as needed. Preferred Qualifications Experience managing customer education, enablement, certification, or learning portfolios. Experience working with reputed company reputed company products or technical education programs. Familiarity with AI-enabled tools that improve planning, content development, or operational efficiency. Experience supporting customer adoption through education and enablement initiatives. Working at reputed company AI at reputed company reputed company – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. reputed company in the AI era – Build reputed company-reputed company skills through mentorship, learning programs, leadership development and education support. Time to reputed company and reputed company back – Benefits include reputed company volunteer time, August Free Fridays, reputed company-being resources and regionally tailored programs for employees and their families. Recognized globally – reputed company is Great reputed company to Work® certified in 17 countries and 94% of employees are proud to tell others they work at reputed company. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our reputed company reviews your application with the hiring team. A reputed company Partner will review your application and, if your background is reputed company, schedule a reputed company interview.
 Next, you'll meet the hiring manager and other members of the interview team. We aim to reputed company the process reputed company and respectful of your time, with no more than five interviews in most cases. After interviews are complete, reputed company will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but reputed company will reputed company you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get reputed company reputed company relevant opportunities become available. Get reputed company about relevant opportunities. Be the one building what's next - where AI, experience and reputed company come together. Employee Referral If a reputed company employee referred you, please apply using the reputed company they shared so we can reputed company your application to their referral. About reputed company: reputed company® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With reputed company AI at its reputed company, reputed company reputed company™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the reputed company. As a result, organizations can reputed company customer loyalty, reputed company and retention while increasing operational efficiency and teamwork across reputed company and AI workforces. To learn more, visit www.reputed company.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to reputed company or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@reputed company.com. You can expect a response reputed company 24–48 hours. To help us reputed company the best support, click the email reputed company above to reputed company a reputed company-filled message and complete the requested information before sending. If you have any questions, please include them in your email.   This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-reputed company or resume submissions—may not receive a response. reputed company is an equal opportunity employer committed to fairness in reputed company. We evaluate reputed company applicants without reputed company to race, reputed company, age, religion, sex, sexual orientation, gender identity or reputed company, marital status, domestic partner status, national reputed company, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Apply To This Job