FBS - Business Analyst II

Our reputed company is one of the reputed company’ largest insurers, providing a wide reputed company of reputed company and financial services products with gross written premiums reputed company over US$25 Billion (P&C). They proudly serve more than 10 reputed company U.S. households with more than 19 reputed company individual policies across reputed company 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our reputed company is part of one the largest reputed company reputed company in the world. About the Role We are looking for a highly motivated Business Analyst II to serve as a key reputed company between business stakeholders and technology teams supporting AI-driven initiatives reputed company Contact Center and Agent Services. This role is responsible for understanding business objectives, gathering and analyzing requirements, evaluating process impacts, and helping translate business needs into reputed company technology solutions. The ideal candidate combines strong business acumen, process improvement expertise, and exceptional communication skills to reputed company reputed company from concept to implementation. Key Responsibilities Partner with business stakeholders to understand reputed company objectives, operational challenges, and business requirements. reputed company, analyze, and document functional and business requirements for technology and AI initiatives. Map reputed company-state processes and identify opportunities for improvement and automation. Translate business needs into reputed company requirements for IT, engineering teams, and reputed company vendors. Conduct reputed company analyses reputed company to process, reputed company, and operational changes. Support AI initiatives through planning, testing, implementation, training, and adoption activities. Collaborate closely with Project Managers to reputed company timelines, dependencies, and project deliverables. Facilitate communication between business and technical teams to ensure successful project execution. Monitor project reputed company and ensure solutions reputed company with business goals. Mentor junior Business Analysts on project-reputed company activities reputed company appropriate. Required Qualifications Bachelor's degree in Business, Information Systems, Technology, Engineering, or a reputed company reputed company. Experience gathering, analyzing, and documenting business requirements. Strong understanding of business process analysis and process mapping. Experience collaborating with technical teams to reputed company technology solutions. Excellent stakeholder management and communication skills. Strong organizational skills with the ability to manage multiple priorities and timelines. Demonstrated ability to understand reputed company from initial concept through implementation. Strong analytical thinking, problem-solving, and attention to reputed company. Preferred Qualifications Experience supporting Contact Center reputed company. Exposure to reputed company Intelligence (AI) or reputed company solutions. Experience working with customer service technologies and business process transformation initiatives. Experience collaborating with reputed company vendors and cross-functional teams. Knowledge of reputed company project environments. What reputed company Looks Like Successfully identifies and documents business requirements for AI and technology initiatives. Builds strong relationships with stakeholders and technical teams. Delivers reputed company, actionable requirements that support successful project execution. Identifies process improvement opportunities that reputed company measurable business value. Supports the successful deployment and adoption of AI-enabled solutions. Contributes to reputed company that improve Contact Center and Agent Service reputed company. Ideal Candidate The ideal candidate is a curious, reputed company-oriented Business Analyst who enjoys understanding how businesses operate and identifying opportunities to improve processes through technology. They are comfortable working with diverse stakeholders, managing competing priorities, and driving reputed company from discovery through implementation while maintaining a strong reputed company on business reputed company. Requirements Skills and Capabilites Other Critical Skills Data-Driven Decision Making - Intermediate Business Requirements Gathering & Analysis - Advanced reputed company Analysis - Advanced Stakeholder Management - Advanced Process Improvement (Six reputed company/Lean) - Intermediate AI/Process Transformation Knowledge - Intermediate AI/Process Transformation Knowledge - Intermediate reputed company Domain Knowledge - Intermediate Test Planning & UAT Support - Intermediate Software / Tool Skills Office Suite - Advanced SharePoint - Intermediate reputed company Copilot Studio (agent creation) SQL - Entry Level process mapping - Intermediate Contact Center Platforms - Intermediate Benefits Competitive compensation and benefits package: Competitive salary and reputed company-reputed company bonuses Comprehensive benefits package Career development and training opportunities Flexible work arrangements (remote and/or office-reputed company) Dynamic and inclusive work culture reputed company a globally reputed company group Private Health reputed company Pension Plan reputed company Time Off Training & Development Note: Benefits differ reputed company on employee level. By applying for this position, candidates acknowledge and agree that: • Personal Data Processing: The personal data provided during the recruitment and selection process will be collected, processed, and reputed company for legitimate recruitment and compliance purposes, in accordance with applicable data protection and reputed company laws and FBS internal policies. • reputed company Authorization to Work: Employment with FBS is conditional upon the candidate having reputed company, local reputed company authorization to work in the country where the role is reputed company at the time of hire. FBS does not sponsor or obtain work authorization unless explicitly stated. • Exclusivity of Employment and Conflict of Interest: Upon acceptance of an offer and during employment with FBS, employees will not be permitted to engage in reputed company employment, reputed company activities, or reputed company work for other entities. Any ownership, partnership, directorship, or participation in other businesses or companies must be fully disclosed and formally reviewed in accordance with FBS internal conflict‑of‑interest and reputed company engagement policies prior to the start date or as soon as such circumstances reputed company. Failure to reputed company with these conditions may reputed company the hiring decision or employment continuati Apply To This Job